Madison Brook - Lewisham Avis 70

I am trying to sell my flat with Madison Brook (Lewisham office). Firstly, let's fully acknowledge it is NOT a good time to be selling a flat in London, so I will put the market conditions to one side.

I have only had one viewing in 8 weeks. That is slightly out of their control, so I will give them grace here. However, I have had to chase for any updates. It was 4 weeks of radio silence before I emailed asking for an update, thinking they had forgotten about me. I received an email and a call apologising and saying they were 'embarassed' they didn't have any news for me. This I would have forgiven but the weeks of silence is extremely poor service and I was really disappointed having had absolutely zero communication, anything would have been better than nothing at all. Even a call or email to say "we're trying, here's the Rightmove stats, we've asked a handful of buyers for feedback and here's what they're saying". I'm also trying to buy my next home so really need to know what's going on with the sale and where we're at with things.

It was agreed I would receive a call from Stan every Monday with an update, even if the update was that there was no news. Finally, I thought, this might encourage them to try and get some viewings and interest, or at the very least I would not be chasing. Originally I was under the impression I would receive a weekly report with an update on views from Rightmove, I haven't received this apart from once when I asked for it.

Fast forward to the following Monday and I got the call "there is no news, no interest, we aren't getting interest for any of our properties right now, the market is stalled" I said that's fine, thanks for calling to let me know like we'd agreed.

Later that week I received news, we finally had a viewing! After 6 weeks. The viewing took place the next Monday and I didn't receive any phone call update but given that we'd just had a viewing that was ok. I received an email from Valentina who took the viewing that she was awaiting feedback from the viewer. Feedback never came and now it has been 2 weeks, 2 more Mondays have come and gone with no phone call update that had been previously agreed.

I don't know what is going on with this company but I am sick of chasing and begging for updates. I wouldn't recommend for others to sell with them as they aren't even able to keep to a simple agreement to call or email with weekly updates. Not impressed at all.

Very professional and always respond quickly to emails / queries. Stacey Channon has been particularly helpful to all my needs relating to our flat.

We've had the pleasure of working with Stacey Channon as our property manager, and we cannot speak highly enough of her service. After having had several bad experiences with other agencies, Stacey has been such breath of fresh air. From day one, she has been professional, responsive, and genuinely caring about our property and our needs as clients.
Stacey clearly takes pride in her work and goes above and beyond to ensure everything runs smoothly. Her proactive approach means potential issues are addressed before they become problems, and she always makes us feel like valued clients rather than just another account.

We had a really positive experience with Madison Brook as our tenant agent, especially during the move-out process — everything went smoothly and efficiently. Special thanks to Stacey Channon for her clear and effective communication with the landlord.

Fantastic service from the team at Madison Brook. Stan, Valentina and Claire were fantastic. I firmly believe my sale would have fallen through if it hadn't been for Claire keeping it all together, with the help of Stan and Valentina in the Lewisham office. Thank you very much!

We bought a flat through Madison Brook , they are amazing people to work with , the customer service is great , Valentina is what a called professional she is amazing and very good with her job , she made the process look smooth and I will always recommend Madison Brook to anyone that looking to buy a property .

I've been renting out my property through Madison Brooks, Lewisham branch for the past 4 years. They make the whole process easy from start to finish and, I need to give particular praise to my property manager, Stacey Channon, who I can consistently rely on.

We have recently sold our flat with Madison Brook. We are very happy with our experience. Stan and Valentina helped us to market the flat in the best possible way and to achieve the price above our expectations. It was particularly helpful that they had a deep knowledge of the history of all the sales in our area. Claire patiently supported us all the way towards completion and went above and beoyond what was expected, chasing all parties in the chain. Altogether, Madison Brook has a great competent professional team of friendly and helpful people. We fully recommend them to anyone.

Really good. Worked with Valentina and Stan from the Lewisham office, supported by Claire. I only have good things to say; would recommend.

Madison Brook is really attentive and helpful. Stacey is very helpful, patient and professional. Her help in managing my property is essential.

Stacey is very professional and efficient in helping me managing my property. Thank you Stacey.

Madison Brook have really given me peace of mind over the past few years in managing my property. They get the job done when it counts and more often than not it's a friendly personable service.

10 stars if I could for stacey channon! She has been sooo quick and patient and friendly when resolving our issues! We have been very lucky to have her :)

Valentina and Stan were amazing during the process of buying my property. Communication on top level, always helpful. Highly recommended. Thank you both.

Madison Brook helps to sell my flat by choosing potential buyers. They are groups of professionals who are dedicated and reached out to help at all times. Selling a flat is unbelievably difficult and stressful, but you won't be alone with Madison Brook.
Special thanks to Valentina Bica for her patience and dedication to make selling my flat a success. Thank you Stan Tonchev for your advice too!

Valentina was brilliant, and got me three offers on my flat. She is very knowledgeable, and Madison Brook provide an excellent service.

Please AVOID Stan T at all cost - what a bully!

He unnecessarily pressurised me in closing on my purchase and caused me immense anxiety for 2 weeks non-stop. Harrassing me and my solicitors on “updates” and being extremely pushy, when I was still trying to investigate a bathroom issue that didnt sit well with me.

Im sorry but if I am to invest nearly half a million on a property, I should have some time to be fully comfortable with the house! He threatened to remarket the property if I didnt close by Friday (which was the last business day of that month) instead of me closing on the following monday (so literally 3 days after) for no apparently reason!

He accused me of playing “delaying tactics” and on multiple occasions said to my partner’s face that I didnt even have the money and I was wasting everyone’s time. He knows for a fact that I had to provide evidence of my savings and mortgage in principle to Madison Brooks before my offer was accepted so that accusation was completely untrue and uncalled for.
If I could I would honestly provide email evidence of this to show how despicable he was in that situation.

On the other hand, Valentina was a star and an absolute gem. I was dealing with her up until 90% of the process and she was very helpful and accommodating throughout

Dan and Kiran were both brilliant in helping us find a tenant and getting us all set up. Definitely went above and beyond!

Kiran has been amazing at resolving any points we raise. Always prompt and attentive.

I rented my flat from Madison Brook and couldn't recommend them enough! from viewing right up until now they have remained the most professional estate agents I have used as of yet. My flat is managed by Stacey who is so helpful and responds so quickly if there ever are ever any issues. Thank you Stacey!