Maevelabel Avis 

⭐ 1 star — Extremely disappointing from start to finish

I am extremely disappointed with my experience with Maeve The Label.

I ordered 3 dresses costing £124 in total. The website advertises that orders are “shipped next working day”, yet my order took almost 4 weeks to arrive. During this time I received no meaningful update and had to repeatedly chase them myself. When I eventually contacted them about my order, I was then told that one of the dresses was unavailable — something I only found out because I reached out to them first.

When the dresses finally arrived, I was extremely disappointed with the quality. One of the dresses even arrived with a hole in it, and overall the dresses were nowhere near the quality I expected.

I requested a return and full refund. Instead, I was initially offered a 15% refund to keep the dresses. When I declined, this was increased to 30%.

When I explained that I wanted to return the dresses for a full refund, I was told that I would need to send them to a warehouse in China using tracked delivery. I was also told that returns can take up to 3 months to arrive and that I would be responsible for the return shipping costs and any taxes, which I was quoted at around £40.

I have now accepted the 30% refund, meaning I have paid £124 for 3 dresses I am extremely unhappy with and am receiving just £37.20 back.

Overall, this has been a shocking experience from start to finish — delayed order, no proactive communication, an unavailable item, extremely disappointing quality, a damaged dress and a very difficult returns process.

I would not recommend ordering from Maeve The Label and I certainly will not be ordering from them again.

DO NOT ORDER!!
Terrible service. don’t rely on postage timelines, it’s just to get you to order. Customer service apologise but don’t give any updates. Still waiting over 4 weeks , when I purchase it indicated 14 days.
Who knows what the product will be like if it ever appears

Terrible quality! Don't waste your money.. the company obviously steals photos off other websites to use as their own.
The fabric is so thin, the stitching is crap. I could have got something better off shein for $5..
The advertisement is so wrong.

I ended up requesting a refund, I ened up with a 30% refund of the total and kept the dress.. straight in the donation box.. the delivery fee wasnt worth the return.

DON'T DO IT..

Absolutely awful products and even worse customer service. I ordered a belt and bolo tie during Black Friday after seeing an instagram ad. The product was never delivered because it was lost in transit. When I emailed them to ask for an update they kept telling me it’s delayed due to weather . After 1.5 months they finally shipped me a second box. When I recieved the products , I noticed that they were awful quality and I immediately returned them (14 day return policy) I emailed them to inform them and they said that my order was not eligible for a return because the first shipment was lost. Had to fight and issue a chargeback with credit card company because they refused to do the right thing and even sent me aggressive accusatory emails . They are based in the Netherlands and have zero ethics.

Die Produkte von MAEVE sind qualitativ wirklich gut, aber der Kundenservice ist eine absolute Katastrophe. Man hat hier das Gefühl, dass das Unternehmen überhaupt kein Interesse daran hat, Kunden langfristig zu binden.

Ich wollte einen Artikel fristgerecht zurückgeben und habe das Paket nachweislich am letzten Tag der gesetzlichen 14-Tage-Frist bei DHL abgegeben. Da der Rückversand in die Niederlande erfolgt, dauert der Transport natürlich etwas. Der Kundenservice weigert sich nun stur, mir mein Geld zu erstatten, mit der rechtlich völlig falschen Begründung, das Paket sei zu spät bei ihnen angekommen. Nach geltendem EU-Verbraucherrecht zählt jedoch das Absendedatum – und das war absolut fristgerecht.

Der Support schaltet komplett auf stur, ignoriert die Rechtslage und speist einen mit Standard-Mails ab. Wer hier bestellt, sollte hoffen, dass alles passt. Sobald man den Support braucht oder etwas retournieren möchte, wird es extrem kundenunfreundlich. Für mich war das definitiv die letzte Bestellung!

Hinweis für dich: Du kannst bei Trustpilot auch die Option wählen, deine Bestellnummer direkt für das Unternehmen zu hinterlegen. Oft reagieren Firmen auf schlechte Trustpilot-Bewertungen plötzlich viel schneller und kulanter, weil sie die negative Kritik öffentlich sehen.

FAKE shop. Located in Netherlands, sending TEMU stuff at you.