The most incredible body care routine. Different from a gritty sand like exfoliator, the Argan cleanser works very well to exfoliate with the mitt. My skin has never looked so baby soft and healthy
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I’ve been using the Hammam bundle from Maison Zee consistently for about a year now, and I genuinely love it. I repurchase it regularly and have built it into my routine every second Sunday. it... Voir plus
L'entreprise a répondu
Awful experience. Ordered and had to wait nearly a month for the order. After consistent back and forth I finally received. No good gesture of refund, only excuses about product shipping delays. If yo... Voir plus
L'entreprise a répondu
Absolutely no honesty or transparency. I placed an order in November and had so many broken promises for delivery times. I was so excited about this company and their products but it is unacceptable t... Voir plus
L'entreprise a répondu
2,7
Bas
75 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The most incredible body care routine
The most incredible body care routine. Different from a gritty sand like exfoliator, the Argan cleanser works very well to exfoliate with the mitt. My skin has never looked so baby soft and healthy
24 avril 2026
Avis spontané
Amazing customer service everytime
Amazing customer service everytime. Such great products!! been using for a while now!
24 avril 2026
Avis spontané
Réponse de Maisonzee
Thank you so much for this y Aishah — it genuinely means the world! 🤍 Knowing you've been with us for a while and still love the products is exactly why we do what we do. The hammam ritual deserves to feel special every single time, and we're so glad it does for you. See you in the shower! 🫧
Réponse de Maisonzee
Thank you so much! 🤍 The Dry Nourishing Oil is such a special one — there's nothing quite like that post-hammam glow. So happy it's found a place in your routine. Come back and tell us what you think next time! 🫧
I’ve been using the Hammam bundle from…
I’ve been using the Hammam bundle from Maison Zee consistently for about a year now, and I genuinely love it. I repurchase it regularly and have built it into my routine every second Sunday. it’s become my little self-care ritual.
The exfoliating glove is honestly the standout for me. My skin has never felt smoother or looked better. Since moving to the UK and dealing with hard water, my skin really struggled, but this routine has completely transformed it. It leaves my skin feeling clean, soft, and refreshed every single time.
Speaking purely from a product perspective the quality and results are amazing. For me, it’s been 100% worth it, and I’ll definitely keep repurchasing.
If you’re consistent with it, you’ll really see the difference.
18 décembre 2025
Avis spontané
Réponse de Maisonzee
A whole year, every second Sunday — you're living the ritual exactly as it was meant to be! 🤍 This genuinely made us smile. The hard water struggle is so real, and hearing that the bundle has completely transformed your skin means everything to us. The Kessa Glove has a way of doing things no other product quite can — so glad it's found its place in your routine. Thank you for sharing your experience so honestly, and for coming back time and time again. Reviews like this remind us exactly why Maison Zee exists. See you next Sunday! 🫧
Gorgeous products
Gorgeous products. Smell amazing, leave your skin feeling soft, refreshed and smelling fab! Wouldn’t hesitate to buy again x
12 février 2026
Avis spontané
Réponse de Maisonzee
This made us so happy to read! 🤍 Soft, refreshed and smelling fab — that's the hammam experience right there. The scent is something really special to us, so knowing it lands that way means a lot. Can't wait to have you back! 🫧
Awful experience
Awful experience. Ordered and had to wait nearly a month for the order. After consistent back and forth I finally received. No good gesture of refund, only excuses about product shipping delays. If you are going to advertise your product on an offer and it still be advertised whilst I am awaiting my order this is terrible service. You as a company should understand stock and have a back up for things not going too plan. You should not expect your customers to just accept when it’s way over your own stated delivery period.
18 août 2025
Avis spontané
Réponse de Maisonzee
Hi Jennifer,
Thank you for your review, we always welcome honest feedback.
We do want to share the full picture for transparency. Your order was placed as a preorder, which carries a stated lead time of up to 8 weeks. Your bundle was dispatched just 13 days after ordering — well within that window and significantly ahead of the stated timeframe.
The only item affected was the Kessa Glove, which was delayed due to a supplier issue outside of our control. Rather than ask you to wait, we dispatched the rest of your order immediately, kept you updated throughout, and sent your Kessa as a priority the moment stock arrived. Store credit was also added to your account as a gesture of goodwill.
We have also reached out to you personally and would love to hear from you directly so we can make sure you feel truly taken care of.
We hope you are now enjoying your full Maison Zee ritual, that is what we are here for.
With warmth,
Absolutely no honesty or transparency
Absolutely no honesty or transparency. I placed an order in November and had so many broken promises for delivery times. I was so excited about this company and their products but it is unacceptable to take people's money and then stop replying to genuine queries.
18 avril 2026
Avis spontané
Réponse de Maisonzee
Thank you for sharing this, and I'm truly sorry for the experience you had. The delays and communication failures during that period were unacceptable, and I completely understand the frustration, especially when you were genuinely excited about the brand. I have since reached out personally and I hope we were able to make things right. This is not the standard Maison Zee holds itself to, and the changes we've made since mean this experience is not one any future customer will share. I hope to have the chance to show you what we're really about. 🤍
I loved and used all the products
I loved and used all the products. It’s really good when you dedicate a day to following all the steps. I did preorder this a while ago and the delivery wasn’t the fastest and an item was forgotten. I did communicate a few times but they were able to send out everything. I really do love this product and will continue supporting.
1 janvier 2026
Avis spontané
Réponse de Maisonzee
Thank you so much for this, and for your patience through what wasn't our smoothest moment — it truly means a lot that you stuck with us. 🤍 The preorder period was a really difficult time operationally, and we're so glad the team was able to get everything sorted and out to you. You're so right about dedicating a full day to the ritual — that's when the magic really happens! We're grateful for your continued support and can't wait for you to experience the next order with the seamless service you deserve. See you soon! 🫧
Scammers.
Scammers.
Waiting 11 weeks for my order so far and they are no longer responding to messages
I am having to claim back my money via my bank
I was incredibly patient but it comes to a point where the lies are just no longer good enough
They also breach GDPR rules - sending emails to hundreds of people publicly - not via BCC
Avoid avoid avoid do not give them your money
This company needs to close
17 avril 2026
Avis spontané
Réponse de Maisonzee
I'm truly sorry for the experience you had — the wait, the frustration, and the feeling of not being heard. None of that was acceptable, and I understand why you reached out to your bank. I have since been in touch personally and I hope we were able to resolve things for you.
Regarding the email incident — this was a genuine human error and not something taken lightly. The correct steps were taken immediately: affected customers were notified the same day, the incident was formally documented, and a full review of our processes was carried out to ensure it won't happen again.
Maison Zee is a small, founder-led brand that went through a very difficult operational period. That is not an excuse — but it is context. We have made significant changes and are committed to the standard our customers deserve. I hope in time we have the chance to show you that. 🤍
Definitely Recommend
I absolutely love the products. The skincare has completely changed my routine for the better, and I’ve ordered several times now. My skin feels so much softer and I’ve genuinely noticed a reduction in pigmentation. I’ve tried so many exfoliating gloves over the years, but this one is honestly genius. It actually does what it’s meant to do and leaves my skin feeling refreshed. I've noticed a reduction in my acne too.
I’m obsessed with the body oil — I use it nearly every day. I use the clay and soap every other week and they make such a difference. My skin feels amazing.
Yes, there have been some delivery delays, but considering everything going on, it's completely understandable. I’ve always been kept in the loop with updates, which I really appreciate.
I think it’s a bit unfair that some people are leaving negative reviews purely based on delivery times, especially when Maison Zee clearly states that items are pre-order and sends regular email updates. I’ve always received my orders in the end, so it’s definitely not a scam.
Haleema x
15 avril 2026
Avis spontané
Réponse de Maisonzee
Haleema, this genuinely brought tears to our eyes. 🤍 Thank you — not just for the kind words about the products, but for taking the time to share your experience so honestly and so generously. Knowing the routine has made a real difference to your skin, your pigmentation, your acne — that is everything. That's exactly why Maison Zee exists.
And thank you for understanding the journey we've been on. It hasn't always been smooth, and we've never taken the loyalty of customers like you for granted. Knowing you felt kept in the loop and supported throughout means the world to us.
The Kessa Glove, the Body Oil, the Clay — you're doing it properly and it shows! We're so proud to be part of your routine. See you for the next order! 🫧
— Zahra & the Maison Zee team
My experience with this company has…
My experience with this company has been faultless. I ordered the full hamam ritual and think the products are exceptional. I also can't fault the customer service.
13 février 2026
Avis spontané
Réponse de Maisonzee
Thank you so much, this is just wonderful to read! 🤎 The full hammam ritual is such a special experience and we're so proud of every product in it. So glad the customer service matched up too. We really appreciate your support! 🌿
Data protection = 0…Leaked my personal…
Data protection = 0…Leaked my personal email address and name, when sending out marketing emails!
17 avril 2026
Avis spontané
Réponse de Maisonzee
Hi Farrah, I am so sorry, this was a genuine human error. A review request email was sent today and recipients were CC'd instead of BCC'd, meaning email addresses were visible to others. No other personal data was shared, but I completely understand why this is alarming and unacceptable. I've already taken steps to address it. Please email me directly at orders@maisonzee.com and I will ensure you're kept informed. I'm truly sorry.
Everything was great
Everything was great, only issue was the supply was out of the mitts and I wish i was told before I got concerned about my order, other than that, support was great once I got an update
11 août 2025
Avis spontané
Réponse de Maisonzee
Thank you, Gabriel, really appreciate the honest feedback! 🤎 You're completely right that you should have been told about the stock issue proactively rather than having to worry about your order. That's a lesson we've taken seriously. So glad the support came through once contact was made, and we'll make sure communication is much faster from the start going forward. Hope to see you again!
Long waiting times
Took ages to arrive. More than a month.product was good though. I don’t remember date of experience
17 avril 2026
Avis spontané
Réponse de Maisonzee
Thank you for the honest feedback, and really glad you loved the product! 🤎 The wait time you experienced was during a period when we faced stock delays from Morocco that affected a number of orders — something we've since worked hard to resolve. Delivery times are now back to normal and we'd love to have you back for a much smoother experience.
Oh dear delivery took so long!
Oh dear delivery took so long!! I was still chasing my order 3 weeks later only for customers to state ‘it will be posted soon’. Order arrived and was missing one item. Reached out to customer services again and no reply back. Luckily a few more weeks later and my product arrived. Would I use again…. No!
12 janvier 2026
Avis spontané
Réponse de Maisonzee
Hi Colette, I'm really sorry for the experience you had. The delays, the vague updates, and then having to chase again for a missing item, none of that was acceptable and I completely understand why you wouldn't want to come back. We went through a genuinely difficult period with stock delays from Morocco that affected fulfilment and communication, and it clearly let you down at every step. I hope that if you ever do give us another chance in the future, the experience will be completely different. I'm sorry we didn't get it right for you
Products are great quality
Products are great quality. Customer Service are always there and reliable.
17 avril 2026
Avis spontané
Réponse de Maisonzee
This really means a lot, Mehnaz, thank you! 🌿 Knowing the products landed well and that you felt supported makes everything worthwhile. We're so glad to have you with us. 🤎
Fantastic experience
Fantastic experience and I love this company. I hope that they grow even more as that is what they deserve
29 décembre 2025
Avis spontané
Réponse de Maisonzee
This made us smile so much, thank you! 🤎 Comments like this are what keep us going. We really appreciate your support and hope to keep earning it.
Great product!The products feel very clean without…
The products feel very clean without drying out the skin which I really appreciate since I have really dry skin. I also really love the black soap combines with the exfoliating glove for my keratosis Polaris. Would definitely buy again!
17 avril 2026
Avis spontané
Réponse de Maisonzee
Thank you, Gilda! 🤎 This is so great to hear, the black soap and kessa glove combo is genuinely one of the best things for keratosis pilaris, so we're thrilled it's working so well for you. And no stripping of the skin is exactly what we aimed for with the formula. We'd love to have you back!
Amazing product
Amazing product, melts away all the dead skin and leaves the skin shiny and smooth. I had to wait sometime for my order as it was pre order but amazing product nonetheless!!
17 avril 2026
Avis spontané
Réponse de Maisonzee
Thank you so much, Aqsa! 🤎 We really appreciate your patience with the wait, and we're so glad the products made it worthwhile. That smooth, shiny skin feeling is exactly what the hammam ritual delivers!
Lovely products
Lovely products! I got the kit with the scrub and clay mask and my skin felt so smooth after. I will definitely buy again
10 février 2026
Avis spontané
Réponse de Maisonzee
Thank you, Lili! 🤎 The scrub and clay mask together are such a powerful duo, that smooth skin feeling afterwards is so satisfying! Can't wait to have you back.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.