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Lisez les avis des autres

Noté 5 sur 5 étoiles

Professional friendly service from purchase to delivery. Fast delivery to Nz I was impressed. It was for my nephews 18th birthday he was rapt when he saw the unique decanter. Thanks heaps. Greatly app... Voir plus

Noté 5 sur 5 étoiles

Wave glasses were as advertised, really good quality and fit nicely in the hand. Everything about the purchase including the packaging was excellent.

Noté 5 sur 5 étoiles

Thanks guys, amazing turn around in order to delivery, lessthan 5 working days. Beautifully presented and packed I brought the “plan” decanter and 4 hammered glasses for my sons engagement and be... Voir plus

Noté 5 sur 5 étoiles

My two Mt Asama Whisky Tasting Glasses came right on time and my sister absolutely loved it and the quality of the glasses. My glasses came with individual wooden boxes and even a free coaster. Love... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'articles en verre
  2. Grossiste en verrerie
  3. Magasin de matériel de cuisine

Écrit par l'entreprise

At Malt & Brew, we sell unique glassware tailored towards whisky enthusiasts. Launched in 2020 and shipped directly from Melbourne, our glasses come packaged in beautifully designed gift boxes and wooden boxes, making them a perfect gift. Alongside our whisky glasses, we also sell whisky stones, decanters and other accessories for your home bar setup.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

250 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Japanese whiskey glasses

I was so happy to receive my Japanese whiskey glasses so quickly . Sadly one was crack but now Hesitation they replace the straight away ,fantastic service. Very nice to drink out of. Cheers

2 juin 2022
Noté 2 sur 5 étoiles

Customer service ?

Happy with product. However packaging was damaged and dirty. This was very disappointing as they were for a gift. Malt and Brew have ignored my many attempts made over a few weeks to discuss this. We specifically bought local to support local businesses and this is how we are treated.

14 mai 2022
Avis spontané
Noté 1 sur 5 étoiles

Poor customer service…

Placed an order and was received all ok.
Contacted them to see if I was able to exchange an item.
I was told it was possible if I covered the cost of shipping, which was all fine.

I had some problems receiving their emails so I contacted them on Facebook.
When I replied back to see how I went about this I had no response.
I sent them messages via email and Facebook. Also sent my contact number, still nothing.
To this day still haven’t heard back.

Very poor customer service.

10 mai 2022
Avis spontané
Noté 5 sur 5 étoiles

One happy customer

I highly recommend Malt & Brew. I recently purchased three glasses as gifts and they absolutely fantastic. I will be purchasing more for myself. The glasses are weighted perfectly, look amazing and feel great in the hand. Postage was very fast and the packaging ensured the glasses arrived intact.

4 mai 2022
Noté 1 sur 5 étoiles

Terrible quality of products

Terrible quality of products. arrived damaged

18 avril 2022
Avis spontané
Logo de Malt & Brew

Réponse de Malt & Brew

Hi Andy,

Thanks for your review. We have issued a full refund for what was an unfortunate circumstance surrounding your order.

We take great pride in the products we sell and will ensure in future we do a better job of vetting each glass prior to leaving our warehouse.

Kind regards,

Thomas
Malt & Brew

Noté 5 sur 5 étoiles

I was looking for a special gift…

I was looking for a special gift (whiskey glass) for my best mate when I stumbled upon Malt & Brew online, great website great pricing & delivery was superb. I live in Vancouver British Columbia Canada & this made it so easy for me to have this bought & delivered.
Even though I couldn't touch my product it was well advertised with size & colours etc.
Really happy about my purchase & my mate was thrilled he has his personnel drinking glass, job well done Malt & Brew
"I'll Be Back"

5 avril 2022
Noté 5 sur 5 étoiles

Hammered

Thanks guys, amazing turn around in order to delivery, lessthan 5 working days. Beautifully presented and packed
I brought the “plan” decanter and 4 hammered glasses for my sons engagement and because your prices are so reasonable I was able to buy him a bottle of Single Malt Dalmore whiskey to fill it.
Cheers again looking forward to your Amber Collection

Todd B - Newcastle NSW

5 avril 2022
Noté 3 sur 5 étoiles

Quality not up to expectations

The Japan Inspired Hammer glasses I ordered were disappointing, they seem lower quality than pictured with a clear seam on one side. They were also cloudy so I had to clean them which is not ideal when they are a gift. Also the wooden box isn't as pictured with Edo Glass and Japanese characters on it, it is rebranded as Malt & Brew, which is fine as that is their business but don't picture something on the website that doesn't actually look like that in reality.

6 mars 2022
Noté 2 sur 5 étoiles

Disappointed

Disappointed in the quality of the glasses, especially the mountain glasses. If my husband's birthday hadn't been the day after they arrived I would have bought him something different.

4 mars 2022

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