Maltings 4x4 Store  Avis 

276
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

My order arrived with a damaged package and a part missing from a torn bag (thanks DPD!) My initial contact to Maltings, via email and their own contact form went unanswered, so I phoned them t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have ordered from Maltings a few times and their willingness to help me find the correct part for my aging Freelander 2 is beyond compare. I'd like to especially mention Luke (Parts Manager) as he... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Die Rock Slider wurden beim ersten Transport beschädigt. Der Umtausch hing zunächst beim Zoll fest. Die Ersatzlieferung sollte erneut versteuert werden, durch die Unterstützung und Bestätigung nicht.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Brilliant service as usual.Have been ordering parts from Maltings 4x4 for our Land Rover workshop for quite some time now and always Top Service. Superfast delivery, accurate fitment, low prices on ge... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Atelier de mécanique automobile

Écrit par l'entreprise

Maltings 4X4 Store, the UK’s No.1 Terrafirma 4x4 and Allmakes 4X4 Supplier. We sell anything from Extreme Off-Road Gear to normal service and repair parts. We cover both Land Rover and Jaguar Parts.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

276 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,7

Tous les avis

(276)

54 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

Damaged on delivery

Damaged on delivery. But fobbed off when reported. pictures sent but claimed were not sufficient. It was clear enough to see.

Reply to edit. The damage was not that bad. has I explained in my first email the plastic end cap was damaged. a picture was sent which was clear enough. the end cap was probably a £5 item. but the solution was to sent a 40kg set of side steps back at more cost than the damage. not that difficult to sort

25 janvier 2025
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Réponse de Maltings 4x4 Store

Hello,

Thanks for the review

We didn’t “fob you off”.

We asked if you could send some clearer pictures as the pictures you sent weren’t very clear, so we could contact our supplier. Which then would have trigged the supplier to collect the damaged steps and send another fresh set of steps.

Instead you replied with

“No, Thanks”.

Then after me explaining that we need pictures for me to swap them you simply said

“it’s just a damaged cap and i have fitted them”.

So you ignored the fact we are trying to help and swap the side steps and instead just fitted the side steps. So please explain how we fobbed you off?

Please feel free to call me tomorrow and I can speak to you about having them swapped like my previous offer.

Thanks
Luke - Parts Manager

02-02-25 18:51
Buyer revised review due to the truth, buyer has now put

“Damaged on delivery. But fobbed off when reported. pictures sent but claimed were not sufficient. It was clear enough to see”

Added to the review due to the fact the customer knows we have tried to resolve the damaged items with some clearer pics which we can then forward onto our supplier and courier to solve the solution buy swapping for another set but the customers still won’t let us solve the issue.

19:29 02-02-25

“Reply to edit. The damage was not that bad. has I explained in my first email the plastic end cap was damaged. a picture was sent which was clear enough. the end cap was probably a £5 item. but the solution was to sent a 40kg set of side steps back at more cost than the damage. not that difficult to sort”

Still the customer won’t let us help and solve the problem with simply swapping the product for free and no hassle to the customer. The customers image was not clear otherwise we wouldn’t have asked for a better picture and you can’t simply just send a replacement end cap.

We ask the customer to please let us complete our offer and give us a call tomorrow.

Luke - Parts Manager

Noté 5 sur 5 étoiles

Great shop! Quick delivery and good stock of parts

Bought lots of parts for my landy here.
Always super quick despatch and delivery!

Always have what I’m after and good prices too! Beats everywhere else.

Had great Xmas deals on too

Both from shop and eBay store. Same good experience!

26 décembre 2024
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Réponse de Maltings 4x4 Store

Thankyou for the great feedback!

Noté 4 sur 5 étoiles

Great service

I had the pleasure of meeting the team at a the Land Rover Show, I ended up buying quite a few items during the show. I have to say the service provided under busy circumstances was great!
So much so i placed an additional order for collection post show.
Advice and support was really helpful and i have decided to move away from another well know parts provider due to the lack of customer service and wrong orders, keep up the good work.
If i was to mention a negative it would be to ensure the parts counter is crewed correctly as the collection time waits were very long, however this could of been due to the increase in orders post show.

24 novembre 2024
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Réponse de Maltings 4x4 Store

Thankyou for the great feedback!

Noté 5 sur 5 étoiles

Td5 exhaust

Ordered an exhaust for my td5 discovery 2 on a Sunday evening, by midday Tuesday it was delivered to my house for free, complete with rubbers and the correct gasket and for no delivery cost. Will definitely be ordering more parts from them (and I will need plenty more as I own a land rover)

24 novembre 2024
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Réponse de Maltings 4x4 Store

Thankyou for the great feedback!

Noté 5 sur 5 étoiles

The front of the house (I have dealt…

The front of the house (I have dealt with a couple of them) were very experienced and helpful on every occasion, I have in fact carried out a full Land Rover nut and bolt rebuild, in doing so spent thousands of pounds with them, never once had a bad experience and will continue to use them in the Future.

Keep up the great work.

13 novembre 2024
Avis spontané
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Réponse de Maltings 4x4 Store

Thankyou for the great feedback!

Noté 5 sur 5 étoiles

great company

had a lot of parts off them for my disco 2 , quick delivery , good prices and great communication

27 octobre 2024
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Réponse de Maltings 4x4 Store

Thankyou for the great feedback!

Noté 4 sur 5 étoiles

Almost excellent

Pre-sales service is good, got loads of help and rapid responses about parts, and their prices are better than others.

I ordered a parts kit (£400) with the view to doing the work on my car with a friend of mine.

Unfortunately his mother in law was taken ill and the weekend we had put aside had to cancelled.

The next weekend, unfortunately his wife's mother passed away so he's going to he busy for the next few weeks.

I've opted not to wait and to sort my car via a garage, I thought returning the parts would be no problem as they're unused and in fact completely unopened.

Unfortunately the policy for returns is 14 days, and I was two days over this. Initially they refused the refund, and I struggled getting hold of the parts manager. But my review here flagged this issue with someone else (the parts manager was on leave) he's now got back to me and after returning the kit he's refunded me 90% of the value of the parts (there's a 10% restock fee).

If you think you may not use the parts, make sure you're aware of the 14 days policy and restock fee, which I think they should consider changing for non-business purchasers. But otherwise I recommend Maltings. Special thanks to Luke.

9 octobre 2024
Avis spontané
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Réponse de Maltings 4x4 Store

Hello,

We have sent you an email, we have offered a return under the circumstances you send the item back and we would take a simple handling charge just to cover the costs we have lost on the sale.

The parts manager “me” is on annual leave and have not been ignoring emails you will have been sent a bounce back email explaining this.

We go above and beyond to make sure every customers experience is the best it can be and make sure the prices are perfect and fair.

Thanks for the feedback!

Noté 5 sur 5 étoiles

Maltings Off Road

Staff are extremely helpful and answer queries fast.
I have ordered twice so far and both times I've required more information and queries about my car which were answered fast.

25 septembre 2024
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Réponse de Maltings 4x4 Store

Thankyou for the great feedback! We are glad your happy and nice to see a review about the good service we provide!

Noté 5 sur 5 étoiles

Excellent service to a returning…

Excellent service to a returning customer. Parts delivered on time at a good price.

25 septembre 2024
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Réponse de Maltings 4x4 Store

Thankyou for the great feedback! We are glad your happy and nice to see a review about the good service we provide!

Noté 5 sur 5 étoiles

Excellent service highly recommended delivered within…

Excellent service was delivered within 48 hours which is what I needed. Highly recommend to any other people that would like to purchase Land Rover equipment.

25 septembre 2024
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Réponse de Maltings 4x4 Store

Thankyou for the great feedback! We are glad your happy and nice to see a review about the good service we provide!

Noté 5 sur 5 étoiles

very good sero

24 septembre 2024
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Réponse de Maltings 4x4 Store

Thankyou for the great feedback! We are glad your happy and nice to see a review about the good service we provide!

Noté 5 sur 5 étoiles

exceptional service

24 septembre 2024
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Réponse de Maltings 4x4 Store

Thankyou for the great feedback! We are glad your happy and nice to see a review about the good service we provide!

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