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4,1
9 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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I have been very impressed with the service of Mystayinn
Carol the property manager has been extremely helpful with the setting up of the property as a holiday let as I was not familiar with this
I have been using MyStayInn for the past seven months and the team in Inverness have been excellent. Sandra in particular has been incredibly helpful and consistently goes the extra mile. Knowing that she is looking after things locally has given me real peace of mind, and I genuinely appreciate the effort she puts into her work.
In my experience, Sandra sets a great example of professionalism, helpfulness, and teamwork. I feel some members of the office team could benefit from adopting the same collaborative and supportive approach that she demonstrates so well.
Overall, I’m very grateful for the support provided and especially for Sandra’s dedication.
So far it’s very successful partnership with myStAYINN, in particular working with Carol; my property manager and point of contact. She has been amazing instructing me with exactly what needs to be done to get my property live, and has always been available to answer any obscure questions at any point. She has gone beyond what I was hoping for as a property manager. Thanks again Carol, it’s been a pleasure so far.
Hopefully a successful partnership going forward 🤞
I stayed at Cedar Villa in Inverness and there is no effective sound insulation between rooms. During one night, a guest in the adjacent room caused sustained noise disturbance from around midnight until early morning, and at one point came to knock on our door.
There was no on-site staff available overnight to manage the situation. As a result, neither my companion nor I were able to sleep at all before a full-day tour the following morning.
This accommodation may be acceptable for guests who are heavy sleepers, but it is not appropriate for anyone who values quiet, personal safety, or basic rest in a shared setting.
Réponse de Mystayinn
Dear Carla,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your stay did not meet your expectations.
However, we would like to clarify a few important points for transparency. Nowhere in our listing do we state that the property is soundproof. Cedar Villa is clearly advertised as a shared accommodation, and as such, guests should reasonably expect that others may have different schedules and routines. While we do request all guests to remain quiet during late hours, some level of noise can unfortunately occur in shared living environments. Guests who are particularly light sleepers or who require complete silence may find that a private, self-contained home better suits their personal needs.
It is also clearly stated prior to booking that this is a self check-in, non-staffed shared property. There is no on-site overnight staff, and this information is available before confirming a reservation. It would not be fair to describe this as a lack of service when the operational structure of the property is fully disclosed in advance.
Regarding the disturbance mentioned on Thursday 15th January, although the incident occurred overnight, we were only notified the following morning on the 16th. As soon as you informed us, we asked follow-up questions to identify the guest responsible and took immediate action. You were informed that we were attending the property, and the guest causing the disturbance was removed. This demonstrates that we do act when issues are reported to us.
We must also clarify that while we manage the property and can address issues when notified, it is impossible for us to control individual human behaviour 24 hours a day. Our responsibility is to intervene once we are made aware of a problem, which we did. Any situation where a guest feels personally unsafe should always be reported directly to the police, as they are the appropriate authority for such matters.
You mentioned that we did not provide the service paid for; however, all amenities and services advertised in the listing were provided. The behaviour of unrelated guests is not a service element but a factor inherent to shared accommodation, which is clearly described in the listing, including that some noise may be expected.
We always strive to provide a positive experience and appreciate guests’ cooperation in shared environments. However, it is equally important that guests carefully read the listing details and ensure the accommodation type aligns with their expectations and preferences before booking.
Kind regards,
The Team
I’ve had an outstanding experience working with Carol Comparin-Perold and her team at MYSTAYINN. As a landlord, I was looking for a way to make my property work harder for me without the stress of day-to-day management — and Carol delivered far beyond expectations.
From the very beginning, she impressed me with her professionalism, attention to detail, and deep understanding of the serviced accommodation market. She took the time to assess my property, offered clear guidance on how to maximise its potential, and quickly turned it into a well-performing asset.
The results have been fantastic — not only have my returns improved significantly, but I also have complete peace of mind knowing my property is being looked after to a very high standard. Communication has been seamless throughout, with regular updates and complete transparency.
Carol’s proactive approach, honesty, and genuine care for both guests and landlords really set her apart. She’s turned what used to be a source of stress into a smooth, rewarding experience. I can’t recommend Carol and her team highly enough to any landlord looking for a professional, reliable SA management partner who truly delivers results.
Carol has been an absolute delight to deal with. She is clearly highly experienced and her hard work has resulted in us regaining our Superhost status on Airbnb in the few months since she started managing our property with MyStayInn.
I cannot recommend this company enough.
Their attention to detail is excellent as are their communications with both guests and property owners.
I’m about to hand them another property to manage as my experience with the first has been fantastic.
I’ve been really impressed with Lynsey Jenkins from Mystayinn. From our very first conversation, she stood out for her professionalism, warmth, and genuine care. Lynsey took time to understand my situation in detail and built a thoughtful, flexible proposal that felt completely tailored to my needs rather than a one-size-fits-all package.
What I appreciated most was her thoroughness and communication style; clear, transparent and always with a human touch. She was responsive but never pushy, and it was obvious she genuinely wanted the best outcome for me, whether or not that meant immediate business for her company.
It’s rare to find someone in property management who blends professionalism with such empathy and patience. Lynsey represents Mystayinn incredibly well and anyone looking for a reliable, thoughtful property partner would be in safe hands with her.
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