The Marion Gluck Clinic Avis 113

Réponse de The Marion Gluck Clinic

20 nov. 2025

Dear “Jane”,
Thank you for your review.
We are sorry to hear that you remain dissatisfied with the outcome of your refund request. However, if you felt it necessary to share your experience publicly, we would have expected an accurate and complete account of the circumstances.
As explained to you on several occasions, we were unable to start you on a higher dosage of hormones at your Initial Consultation without updated blood test results. These tests are essential for us to assess your current hormone levels safely and to determine the appropriate dosage adjustments.
It is correct that we offered you a complimentary follow-up consultation, but this was solely in response to your dissatisfaction with the first appointment and not due to any clinical concerns or symptoms. Although no shortfall in the care provided by the doctor was identified, we took your concerns seriously and offered you a consultation with a different practitioner as a gesture of goodwill.
You accepted this offer, attended the appointment, and received detailed medical advice and guidance on both occasions. Again, the importance of obtaining updated blood tests was clearly reinforced. Following that, we did not hear from you further, no test results were ever provided, and we were not informed of any rapid weight gain or other symptoms at any point. In fact, you have presented these concerns for the first time nearly two years later, in connection with your request for a refund.
We always welcome feedback when it is constructive, factually accurate, and helps us improve our service. Unfortunately, your comments do not reflect the documented events and are, mostly, misleading & defamatory. For this reason, we must emphasise the importance of presenting information truthfully when sharing public statements.
We wish you all the best.
The Marion Gluck Clinic

Réponse de The Marion Gluck Clinic

20 nov. 2025

Dear Lizzy,
Thank you so much for your kind words. It means a great deal to know that you felt listened to and supported throughout the process. We strive to offer person-centred, professional care, and I’m truly glad the advice and recommendations were helpful to you. Please remember that you’re not alone, if you ever need further guidance or support, I’m here and happy to help.
Wishing you all the best,
The Marion Gluck Clinic

Réponse de The Marion Gluck Clinic

Actualisé le 20 nov. 2025

Dear Toby, Thank you kindly for your wonderful words! We’re truly touched to hear how much you appreciate Dr Elaine McQuade and her care. Our goal is always to combine expertise with kindness, and it means the world to know that this made you feel supported and cared for. Your feedback warms our hearts and reminds us why we do what we do.
We are looking forward to continuing support your health.
Warm Regards,
The Marion Gluck Clinic

Réponse de The Marion Gluck Clinic

20 nov. 2025

Dear Miranda,
We would like to sincerely thank you for sharing such a powerful and heartfelt account of your journey. It takes real strength to speak so openly about an experience that can be incredibly isolating, and your words will resonate with so many who are struggling to understand what is happening to their own bodies.
Your description of how perimenopause affected every part of your life - even with your resilience, your professional background, and your support systems - highlights just how overwhelming it can be. The fact that you continued searching for answers, educating yourself, and advocating for your own wellbeing is truly commendable.
It’s wonderful to hear how transformative your care with Dr. Aziz-Scott and the Marion Gluck Clinic has been. Personalised, attentive, and holistic support can make all the difference, and your experience is a reminder of what is possible when someone is truly listened to and treated as an individual rather than a textbook case.
Your encouragement to others, women and men alike, is incredibly valuable. Many will find reassurance, hope, and direction in your words. Thank you for lending your voice and helping to break down the silence that often surrounds this chapter of life. Your story will help others make that important call and reclaim their quality of life.
We wish you all the best,
The Marion Gluck Clinic

Réponse de The Marion Gluck Clinic

Actualisé le 15 mars 2023

Dear Noreen,

Thank you for your review! We are pleased you have been impressed with our service and we look forward to continuing this journey with you. Please do not hesitate to contact us if there is anything more we can do for you.

Best wishes,

The Marion Gluck Clinic Team

Réponse de The Marion Gluck Clinic

15 mars 2023

Dear Manila,

Thanks for your review! We are pleased to hear our service has helped you as expected, and we look forward to continuing this journey with you. Please do not hesitate to contact us if there is anything more we can do for you.

Best wishes,

The Marion Gluck Clinic Team

Réponse de The Marion Gluck Clinic

10 mars 2023

Dear DW,

Thank you for your review.

The feedback is really appreciated as it helps us to improve our standards of care to all our patients. Our commitment is to provide the highest standard of service.

Thank you for giving us your details, this has helped us investigating the matter.

We can only apologise if our service has caused any inconvenience and if you feel let down by your doctor.

We checked your record, and we can see she took very detailed notes about your consultations all, and she has always sent you both a summary letter and a thorough treatment plan with what to expect and do next, afterwards.

We would like to invite you to contact the clinic at secretary@mariongluckclinic.com to discuss the issue further, so we will be able to deal with this in the most appropriate way.

With regards to your consultation, please note that 45 minutes are intended only for the Initial Consultations. In fact, the reviews are shorter and cheaper than the Initials, and they can last up to 20 minutes.

We are looking forward to hearing from you.

Wishing you health, balance & energy.

Kind regards,
Martina
Patient Compliance Manager
Marion Gluck Clinic

Réponse de The Marion Gluck Clinic

15 mars 2023

Dear R R,

Thank you for your review! We are pleased you have been impressed with our service and we look forward to continuing this journey with you. Please do not hesitate to contact us if there is anything more we can do for you.

Best wishes,

The Marion Gluck Clinic Team

Réponse de The Marion Gluck Clinic

Actualisé le 6 déc. 2022

Dear Ms Tether,

Thank you for your review.

Dutch test is an invaluable tool in looking at patterns of hormone metabolism and the adrenal axis/stress hormone pattern but is not the gold standard for looking at absolute levels of hormones in the serum – for this blood serum levels are essential as we also need to look at FSH and LH which are the hormones from the pituitary gland in the brain that give us valuable information as to the stage of peri-menopause. Surely, your GP would agree with this. If a patient books with us seeking the best advice to address unwanted symptoms, these are the most honest and accurate advice we can offer, and they are certainly not wrong.

You have discussed the Dutch results interpretation and much more during the consultation you had with the doctor, and we did also put this in writing by providing you with a comprehensive letter you could share with your GP, if you wished. Your GP is also more than welcome to contact us anytime, if concerned we may have misdiagnosed you.

Please note, when you write that you have provided us with blood work upfront, I believe it may be fair to point out that this did not include any hormone profile. Hence, the request from the Doctor to have your hormone levels tested.

Also, as we have already clarified with you, we create bespoke customised medications to the highest standard, and we are afraid our products cannot be compared to cheaper ones you may find online, and it is absurd to even think so.

Furthermore, while investigating your complaints, we have checked our records and we found out you called the clinic the day before you booked the appointment and you spoke with one of our advisors, who provided you with all the info about the importance of blood test and costs, as well as medications prices & structure, treatment schedule, patient treatment journey and more. You went ahead and booked the Initial Consultation on your own initiative through our online portal the day after.

Therefore, it is not very clear to us the reason why you are now complaining about something you were made aware about before and didn’t stop you from booking? Please note our calls are all recorded for training and monitoring purposes.

We have no secrets and no hidden costs. All info about what we do, how we proceed, how much we charge etc.. are advertised on our website in full transparency for patients to be able to make a conscious decision before booking an Initial Consultation. Our advisors are also always available by phone for any further clarification – like they did with you.

We do really value our reviews, as it helps us to improve our standards of care to all our patients. However, we do not tolerate any sort of unfounded defamation, and we hope our response may help the readers to further understand the reasoning behind your assumptions.

Wishing you health, balance and energy

Kind regards,
Martina
Patient Compliance Manager

Réponse de The Marion Gluck Clinic

Actualisé le 6 déc. 2022

Dear GG,

Thank you for your review.

The feedback is really appreciated as it helps us to improve our standards of care to all our patients. Our commitment is to provide the highest standard of service.

Thank you for giving us your details, this will help us investigate and find an opportunity to improve our services.
We can only apologise if our service has caused any inconvenience.

Just to clarify also for the people that read the reviews, that there is no such dictatorship of the compounding Specialist Pharmacy.

We are not legally allowed to provide compounded medications to patients, if they don't follow a specific treatment schedule that involves 2 simple things:
1. Attending regular reviews
2. Organising yearly screening tests
We provide patients via email with a thorough treatment plan the includes the doctors' recommendations, as well as all the options to arrange the tests, and all of this is sent out with many months' notice.

Due to CQC regulations, we need to comply with these policies to maintain patients' safety (Please feel free to look up the topic with CQC).

If patients comply with the above as indicated, there will be no issues. However, despite our thorough communication and regular reminders, some patient may fail to meet our requirements and expect to still be prescribed BHRT, regardless if this will put the clinic in a difficult position.

We believe that mutual respect is the cornerstone of a healthy clinic-patient relationship.

If for some reason, patients are overdue for review and/or testing and need an extension of their medications, we allow 4 to 8 weeks extra supply to help them. We have also a service on our website dedicated to prescription emergencies Monday to Friday.

Investigating through your record, we see that the above is exactly what happened with you as your doctor did ask you to perform a test ASAP back in January 2022, and by July 2022 not only the tests weren't done yet, but you requested a further extension of the medications - which we gave to you and the nurse called you and talked you through the procedure.

We are glad to hear that you found a valid help through the NHS, we certainly never prevent our patients to seek alternative options if more suitable.

Wishing you health, balance & energy.

Kind regards,
Martina
Patient Compliance Manager
Marion Gluck Clinic

Réponse de The Marion Gluck Clinic

Actualisé le 16 nov. 2022

Dear kjh,
Thank you for writing a review. The feedback is really appreciated as it helps us to improve our standards of care to all our patients. Our commitment is to provide the highest standard of service.
We are afraid it seems we have only seen you once so far, during your Initial Consultation in 2019, and no follow-up appointment has ever been booked by you afterwards - despite your doctor advising you to book an appointment 8-10 weeks after you started the treatment. Therefore, this explains why we couldn't provide you with extra medications after 6 months.
Just to clarify with you and with our readers, at the Marion Gluck Clinic we treat several conditions related to hormonal imbalance and we do so by running thorough investigations of your hormone levels. Should we detect any imbalance, we will restore this by prescribing bespoke Bio-Identical Hormones that we compound in our own Pharmacy, tailoring this to patients' needs. 
Compounded Bio-Identical Hormones are regulated by CQC, therefore, we must follow specific protocols when prescribing this, unlike the providers that do not prescribe compounded medications.
Therefore, it is essential that patients follow the treatment schedule as indicated by their doctor, otherwise we are not legally able to write prescriptions without assessing patients' health first.
Our protocols & procedures, as well as the treatment schedule to follow, are clearly advertised on our website for patients to make their own considerations before deciding to book with us.
We work beyond recommending standard dosages for patients based just on a chat, and this is what distinguishes the Marion Gluck Clinic's work from others making us so popular, as we do prescribe hormone treatment based on evidence from results only, always making sure the dosage patients are given are not higher/lower than what is physiologically appropriate for that specific person.
Providing personalised treatment plan means working in a detailed way, as we believe each individual is special and unique because hormones do not function the same way for everyone.
We apologise if you tried to contact us and didn't get the assistance you needed, sometimes our lines may get very busy and this is why our answer machine advise our patients to email us as well, should they not be able to talk to us over the phone.
Wishing you all the best for the time being.
Kind regards,
Martina
Patient Compliance Manager
Marion Gluck Clinic

Réponse de The Marion Gluck Clinic

26 août 2022

Dear Customer,

Thank you for taking the time to provide feedback. At all times, patient satisfaction at The Marion Gluck Clinic is of the utmost importance to us so we are sorry to hear you were not satisfied with your experience. We’d like to provide reassurance that majority of our patients are happy with their treatment and consultations.

We realise that this review relates to your experience of the blood tests. I would like to signpost you to the information we provide about the reason why blood tests are necessary as part of your BESPOKE patient journey.
The blood test results allow our doctors to:
• Get an in-depth analysis of your hormones.
• Ensure an accurate diagnosis.
• Monitor hormone levels so that we can ensure the amount in your body are not higher than what is physiologically appropriate.
• Enable both you and your doctor to know that the prescribed treatment is working as effectively.
• Understand if any changes to your medication are required.
• Ensure you are getting the very best care from the Marion Gluck Clinic.
• Monitor your safety – some female cancers (e.g. breast, ovarian, endometrial) can be linked to estrogens and some male cancers (e.g. testicular) can be linked to testosterone. These cancers can occur regardless of whether or not you supplement with additional hormones. However, as hormones can act as growth factors, we are cautious in their use and carefully monitor all our patients for peace of mind.
Your doctor will advise you of which tests you need based on your individual situation.
All these can be found on our website: https://www.mariongluckclinic.com/blood-test-results

We apologise you felt you had difficulty in contacting us. We can assure you that we have made extensive changes to our website to make things easier for our patients to avail themselves of the services that we provide like booking appointments, repeat prescription service and the most recent is paying for blood tests online. All of these are open 24 hours a day 7 days a week – so you are guaranteed the service whenever you need.
Unfortunately, as you did not provide any details we are afraid we could not help you further at this point, so please feel free to call or email us and our team will be happy to assist you.
We hope that this information above clarifies the importance of having blood tests during your personalised treatment and wish you health, balance and energy.

Kind regards,
Ann
Clinic Manager
The Marion Gluck Clinic

Réponse de The Marion Gluck Clinic

Actualisé le 6 déc. 2022

Dear Diana,

Thank you for your review that we value deeply.

We are sorry to hear you felt this way about the service you received, at the point to give us one star.

We have investigated this further, and when you spoke to the doctor for your annual review, you did not provide her with updated results like we asked you to do, as per our legal requirement. However, as a good will gesture, your doctor asked you to do the test afterwards and she would have updated the prescription accordingly - without you booking another appointment, like it should have been.

Please kindly note, we do not discuss blood tests via email, and it goes against our protocols & procedures. Patients are always required to book an appointment if they wish to go through the results and address questions and concerns further, as it should be.

Please be aware the doctors are actually unable to review results without a dedicated time slot to do so - they work on a very tight schedule.

Furthermore, please note our doctors work part-time once or twice a week only, and your doctor went through your results as soon as she was available, free of charge, and only a week later you called the first time. As you were unsatisfied with the answer, she also called you to discuss the results, and we would like to point out that even this call was free of any charge.

It seems like any enquiry you have made, has always been dealt with promptly and with flexibility - even the most recent ones.

We are afraid we are unable to share further details about these events in a public platform, so to not breach patient's confidentiality. However, if you wish to discuss this more, please contact our clinic at secretary@mariongluckclinic.com and we will be happy show you privately the full details of the correspondences you had with us so far, including the attempt to chase the results before you had your actual appointment, as well as the content of the messages the doctor sent you.

Kind regards,
Martina
Patient Compliance Manager

Réponse de The Marion Gluck Clinic

15 mars 2023

Dear Pam,

Thank you for your review! We are pleased you have been impressed with our service and we look forward to continuing this journey with you. Please do not hesitate to contact us if there is anything more we can do for you.

Best wishes,

The Marion Gluck Clinic Team