Marketer.com Avis 41

We used marketing.com for around 3 months. The people working on the project were very kind, but the ad account was super poorly managed, and ROAS dropped from 450% to 175% when we were running ads on our own. After paying their service fee of 1K per month + not being profitable, we decided to stop using them. After a few months of damage, ROAS is now creeping back up. I wish them the best, but it didnt work for us.

I'm updating my 1 star review.

After learning (the hard way) that Marketer wasn't the right fit for my start up, I shut down the account. I was impressed that one of the co-founders reached out to understand whether there were any learning opportunities for the company to do better. After explaining that the company was going in a different direction unsuitable for smaller accounts, Victor graciously offered to refund my subscription spend.

This is the template for how to respond to disgruntled customers. Well done.

We work with Marketer.com for our paid social media advertising and the experience has been excellent. Omid handled our onboarding and made the whole process straightforward and honest — no fluff, just a clear explanation of what to expect and how the partnership would work. Jakob produces our ad creatives and the quality is outstanding — he has a strong eye for what works and consistently delivers polished, on-brand assets. Marcus manages our account to a very high standard. He's clearly a professional and a genuine expert at social media marketing. His insights on media buying are invaluable — he understands the platforms deeply and explains his strategy in a way that makes you confident your budget is in good hands. Really happy with this team.

Its an easy AI powered marketing tool to improve performance tracking for my website.
The group is very helpful since it is a learning curve at the beginning but the staff and the support they offer make it much more manageable.
Very nice team.

I am not ordinarily inclined to leave one star reviews, however this experience warrants reflection. As an Australian consumer preparing to launch a new venture domestically while simultaneously establishing a C Corporation in the United States, I had scheduled an appointment for 1:30 a.m. my time. Thirty minutes prior to the meeting, it was cancelled without discussion on the basis that the representative determined my business was not suitable.

What is concerning is that this conclusion appears to have been reached without a meaningful understanding of what my business actually facilitates. The current website is temporary and does not fully represent the scope, structure, or total addressable market of the venture. A brief preliminary call consisting of four or five targeted questions would have provided sufficient context to assess suitability in a professional and respectful manner.

The decision to cancel without conversation reflects, at best, a short sighted and inefficient evaluation process. If the volume of business allows for such dismissals without engagement, that is of course a strategic choice. However, from a commercial perspective, informed assessment typically precedes rejection.

Professional courtesy and due diligence are rarely inefficient investments.

Reply to Tarik,

I want to clarify a few things in your reply because they do not reflect my actual experience.

From my side, there was no conversation with William and there was no back-and-forth discussion about platform compatibility. I did not see the email you referenced at the time. What I saw was the meeting cancellation notification roughly 30 minutes before the scheduled call.

The call itself was scheduled late at night for me in Australia, and I had stayed up until 1:00 AM for that meeting. When the cancellation came through shortly before the call, that was the experience I was responding to in my review.

I did not have any conversation about my business, plans to move platforms, or anything else you mentioned. None of that occurred on my side so if that is what you have been told it is an inaccurate statement of facts. You also do not know what I do, the scale of the project I am building, or the projections we are working toward. Your platform charges start at $1,000 per month and we are projecting approximately 15,000 transactions per year, which is why I was evaluating whether your service could be a fit. My current situation has changed and I am planning on investing $300,000 into marketing for launch and ongoing marketing.

My review reflects exactly what happened from my perspective: a confirmed meeting was booked, I waited up for it, and it was cancelled shortly before it was meant to start. It was cancelled at 12:53 am and the meeting was 1:30 am. Not sure if you are looking at the Australian and American time difference but happy to show the screenshots and I do not appreciate the way your email is written to play me out to be dramatic or dishonest without you so much as finding out my side.

For someone to actually get the full version of facts you actually have to find out both sides of the story and then use all the information and work out the most informed pattern or decision based on all the information gathered. Thats the most appropriate way to handle these scenarios. Perhaps a call to your sales staff member to reconfirm the context may assist.

My point still stands: I understand you are likely trying to filter out time wasters, which is fair. However, unless your team has an actual call, even for five minutes, to ascertain the reality of the situation, how can anyone truly know what the scenario is? In many cases people also know others who require marketing services. A quick conversation can often lead to referrals. In my experience, a referral with a warm introduction goes much further than a cold one.

Aaron Taylor

Our experience with Marketer has been very good with excellent communication and working together to adjust the creatives as needed. were about to scale and have confidence this can be done intelligently!

We originally reached out to marketer.com regarding our Shopify store and William Habert got back to us. Although we discovered that our company was not the best fit for the services they offered, William gave us great advice and tips on growing our company and how using technology could help us. Never charged a dime and was so helpful. If our company does reach a point of wanting to use these kinds of services, we will have no hesitation whatsoever to go with Marketer. They seem extremely knowledgeable and forthright about the services they provide and what customers can expect. We tried a similar company last year. From our first encounter with this other company they were pressuring us to sign up and start paying and after almost a year with them… Our company was actually in worse shape than when we started, and of course, there were no refunds. William and Marketer were a breath of fresh air. They were honest about whether or not they could help us and generous in being willing to look at our company and our Shopify store and give some great tips that we are using.

We’ve had a very strong experience working with Marketer, particularly with Abhishek as our day-to-day lead. As an established brand, we had not previously invested in paid advertising, so launching this channel was a meaningful step for us, and the results have exceeded expectations.

Abhishek has been thoughtful, data-driven, and pragmatic in his approach, focusing on sustainable performance rather than short-term wins. Just as importantly, this engagement reinforced an important reality: paid ads work best when your brand, website, and customer experience are already in good shape. Ads can accelerate growth, but they don’t replace foundational work.

Overall, this has been a highly effective partnership, and I would recommend Marketer to brands looking to build paid media the right way.

Marketer stands out for a simple reason: they actually do what they say they’re going to do. From day one, communication was clear and direct. No fluff, no overpromising, no BS. They took the time to understand our business, our constraints, and what actually mattered to us, then built a plan around that instead of forcing a generic playbook.

Execution has been strong, results have been measurable, and when something needs to change, they’re proactive about it. It feels like working with a member of our team rather than an outsourced service.

Marketer is solid. A+++++++++++

Just another marketing company that oversells and under delivers once they get your money. And you can forget about getting a refund despite being promised one on several occasions. We had to contact our bank to get our money back. Save your money and your time if you know what's good for you.

We are an establised brand & have on boarded with various companies. None compare to what I have just experienced with the team from Marketers - Middle Xmas holidays these guys are hard at. To say they are/have gone the extra mile is an undertstatement. Up & running in less than 24 hours Not just running showing "green arrows" across our Shopify store a 50%+ across the board, orders, sales & its not even day 1 - Cant wait to report back after a month!

It was a bit of a bumpy start but when Sebastian took over I started to see progress and am very happy with Marketer and Sebastian. He is enthusiastic and has some great ideas. He's brought my roas up to 4X and I'm excited to see continued progress and success for my brand with Marketer and Sebastian.

Sebastian and Nicholas are the best. Easy to talk to, very helpful, and they really care about improving your business. It’s nice to work with a company where you can actually reach a real person by email or Zoom.

Everyone I have spoken with on this team has been invaluable. I work with Abi, who is very knowledgeable and explains the facts and logic behind marketing, not just a bunch of fluff. I have had success with this company in growing my business, and I can't wait to see how much growth comes from continuing to work with them.

I've had an excellent experience with marketer in managing my advertising needs. Their expertise in creating compelling ads has significantly contributed to maintaining my sales performance. I appreciate how they handle all aspects of the advertising process, allowing me to focus on other areas of my business while enjoying the benefits of their efforts. Highly recommend for anyone looking to enhance their sales through effective advertising strategies.

Marketer have been exceptional from day 1! Their customer support has been extremely professional and they have been available on a daily basis for reviews, updates and improvements! They truly understand partnership and work for your success! They have run all of my campaigns profitably and I will be adding more stories to my portfolio with them as we grow! Couldn’t recommend them enough!

It takes a load off your shoulders. This is for a business that has the cash flow, but doesn't have the bandwidth.

Over the last 8 years I have worked with a lot of marketing agencies, promises are made and soon you realize they don’t know what they’re doing. I have found the ai piece of Marketer to be quite excellent. It still needs a human touch, and my account manager Martin has done an excellent job with understanding the needs of my company beyond the ai piece. I give Martin 5 stars for that.

Marketer is more than a marketing agency they utilize their AI engine to generate quick, effective creative on Google and Meta and have produced 3X ROAS over a short duration. Smart and nimble team - would recommend to anyone building ecommerce.

We've never wasted so much time and money on something so commercially dysfunctional and worthless before.

We were drawn to Marketer through their META ads and their statements about what they could do for us. We already had Meta ROAS of 4:1 and Google Shopping ROAS of 10:1. Marketer were adamant they could scale our advertising while maintaining our ROAS.

We signed up for their pro package (currently valued at $1500 per month). There were endless issues getting started with the 2-month trial we paid for. We went through a total of 4 account managers over the course of as many months, each new one needing new meetings to get going and set up and to share all the plans they had for us.

Finally, the 4th account manager got going with new campaigns, each one with a spend of £50 a day (and left running no matter what). It gradually became very apparent just how young and incompetent the team behind Marketer actually was. Their underperforming campaigns, combined with the complete mismanagement of our accounts in the preceding months, proved extremely costly for us.

We ended our trial with Martker last week, with our META ads running at a 0.9 ROAS, and our Google Shopping ROAS had dropped to 4:1

As other reviewers have said, Marketer are great at taking your money.... but when it comes to delivering, it was appalling. It was even clear to our account manager that Marketer's negligence and bad management were responsible for damaging our business. No one else higher up in Marketer was willing to even acknowledge it, let alone apologise!

Be careful with these guys... great bells and whistles.... under the hood, another story entirely

ps... for those on the fence, you can also search Reddit for more customers sharing their experience with "Anyone tried Marketer.com AI ad tools?" which I wish I'd seen before signing up

***EDIT on 5th Jan 2026***
The reply from Marketer on 4th January 2025, claiming they have no record of us, is yet another testament to either the extent of their dishonesty or their complete dysfunction in what they offer.

Since writing this review, we were contacted multiple times by Marketer to have yet another meeting with the incentive of a refund, as they wanted us to revise this review.

@Tarik, just in case you really are that disorganised and disconnected from the company you founded, here are a couple of invoice numbers for you to look up on your system:

Invoice number CC8B9BD7-0001
Invoice number CC8B9BD7-0005

Working with your company caused us to incur severe losses. Your team destroyed the Google and Meta campaigns we had already established (before coming to Marketer), which your company assured us they could scale, while retaining our ROAS.

I've left this review as an honest account of our experience to help other business owners understand what can happen when tempted into signing up with Marketer. There are others also leaving similar feedback on Reddit.