I ordered a backpack and was waiting for the delivery. After 2 weeks I haven’t got any update so I emailed the customer service, no reply. Then a week later I asked for an update or my payment will be... Voir plus
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The return policy is probably the worst I've ever experienced. They are ripping off the customers. I am based in Australia, but they asked me to return the package to the US and I have to cover the in... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Welcome to MARK RYDEN GLOBAL! MarkRyden Global is the only official website, the rest are our Distributors. Our goal is to provide our customers with a variety of the latest backpacks. We've come a long way, so we know exactly which direction to take when it comes to providing you with high-quality and affordable products. We offer all of these products along with great customer service and friendly support. We always keep an eye on the latest trends in backpacks and travel accessories and put our customers' wishes first. That's why we have satisfied customers all over the world and we are proud to be part of the luggage industry. We always put our customers interests first, so we hope you will enjoy our products as much as we enjoy providing them to you.
Coordonnées de contact
26 asland road, e15 3ll, London, Royaume-Uni
- info@markrydenglobal.com
- markrydenglobal.com
2,7
Bas
279 avis
N'a pas répondu aux avis négatifs
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Buying from this seller is just cheating!
I ordered a backpack from them and paid extra for fast and high-quality delivery. They promised that the order will come within 14 or 15 days, but almost 2 months have passed and nothing. At first they were silent on my order, then they sent a non-existent track number, then they apologized that there was an error with the track number and promised to solve it in the near future. About a month has passed since their promise, and they just keep silent.
I am more than sure that this is not an official store, but simply deceivers who entice you to buy with a low price and discounts. I will look for ways to punish this seller and get my money back.
P.S. It is a pity that I cannot attach our correspondence with this seller in this review.
Reply to the seller:
The wrong track number was sent on November 20th and we immediately started discussing this issue. In this case, more than a month has passed since your promise to fix the problem with the track number, and unfortunately you still haven't solved this problem. It should also be borne in mind that I paid an increased commission for fast delivery.
This track number does not exist in principle, you are deceiving by saying that this track number was specified from another order. Below I will leave this track number as proof.
RV589140994CN
27 décembre 2021
Avis spontané
Réponse de MARKRYDEN GLOBAL LTD
Hi Artur,
Thank you for your feedback. As mentioned in our emails, a refund will be issues if your order is meeting the shipping term mentioned in the policy. Also, the correct tracking number will be provided, as already mentioned.
We can only apologies for sharing with you the tracking number from a different order, it was an honest mistake made by our colleagues with the high number of orders in Q4.
Kindly wait for our reply with the correct tracking number.
Exceptional quality with state of the art customer service!
These guys are awesome!!
I have recently purchased a Mark Ryden backpack from them and because it was out of stock in Europe’s warehouses, the backpack took a bit longer to arrive. It was worth the waiting as I am taking my bag everywhere with me!! Ross informed me about the potential delays that might occur due to COVID and to value me as their customer he even offered me a 10% discount on my next purchase which I will definitely use on Christmas time!
Thank you guys for all your hard work and dedication! Keep up the good work!
1 septembre 2021
Avis spontané
Réponse de MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Refund policy too strict
I ordered my backpack 3 weeks ago and followed the tracking number every day. A few days ago, my package was marked as delivered even though there was nothing in front of my door. I was in contact with customer service and was very polite to the representative. She explained to me that my address is missing an apartment number, even though I recall putting it in. Unfortunately, just like any fraud company, they do not provide refunds or a way to reship my product. She told me to contact USPS, and they told me the package has been delivered to its address. Just like the other reviews, don't bother shopping here. You are better off spending the extra $10 or so on the Bobby backpacks. Same anti-theft features, but better customer service if necessary. If you really want to buy from this company, do so at your own risk.
Edit: Now they're trying to remove this review by saying that I've reviewed the wrong domain. Rest assured that this is the Mark Ryden Global company that failed to provide a backpack that I looked forward to enjoying. This company will not silence negative reviews.
10 août 2021
Réponse de MARKRYDEN GLOBAL LTD
The customer did not spoke with us due to the reason that we do not have any females in our company, so when he mentions that “she told him”, it seems that he is mistaken us with a different retailer.
Therefore we are trying to remove this review because is based on a different company selling the same products.
Took money, but no bag
Shipped my bag from China instead of Europe despite me being located in UK. Bag now lost in China (tracking has not updated in over a week). No replies to emails despite several attempts. I will be applying with my card provider to attempt to get money back.
28 juin 2021
Réponse de MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc..
If you have any problems or concerns about purchase, please get in touch with us as soon as possible.via info@markrydenglobal.com
Thank you so much.
Yours Sincerely,
Adam
I gave the bags as gift to friends but…
I gave the bags as gift to friends but i was embarrassed that both products didn't have the raincoat which is the selling point of a backpack .
22 février 2021
Réponse de MARKRYDEN GLOBAL LTD
Dear Jona,
Thank you for letting us know. It seems that the problem is with a batch from manufacturing, we are checking all bags at the moment to make sure this problem is fixed.
Regarding your order, you can keep the product, no need to return it and we will issue a full refund.
Please accept our apologies for the inconvenience.
Réponse de MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Réponse de MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Réponse de MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc..
If you have any problems or concerns about purchase, please get in touch with us as soon as possible.via info@markrydenglobal.com
Thank you so much.
Yours Sincerely,
Adam
Réponse de MARKRYDEN GLOBAL LTD
Dear Andrea,
Thank you for your feedback and please accept our apologies for the inconvenience of not receiving your order.
Being a scammer means taking your money and not sending your order. We can assure you that your order was shipped, but you already know this because you where able to track it.
There is a chance that your order to have been lost in transit by the carrier, which means you are entitled to a full refund, as mentioned on our shipping policy.
We are currently waiting for shipping information from the carrier and will reply to your email as soon as possible.
Thank you!
All good!
It took several days before sending and delivery was very fast (DHL from Germany).
30 décembre 2020
Réponse de MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Réponse de MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Muy buen servicio y muy buen producto
6 décembre 2020
Réponse de MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Good experiance
It could have been seed sooner, but overall good service and I am happy with the quality of the bag.
24 décembre 2019
Avis spontané
Réponse de MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Great quality bag
Great quality bag , exactly as advertised . Happy with it .
16 décembre 2019
Avis spontané
Réponse de MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Réponse de MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Unique and outstanding business backpack
The purchase was really valuable. Very robust workmanship and a unique design. Just right for my business use. Useful and thoughtful interior layout. The right choice!
5 décembre 2019
Avis spontané
Réponse de MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Wrong product received
During shipment, no response on Facebook messenger on shipping update. Upon delivery, wrong item received. No updates yet on refund process.
29 novembre 2019
Avis spontané
Réponse de MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc..
If you have any problems or concerns about purchase, please get in touch with us as soon as possible.via info@markrydenglobal.com
Thank you so much.
Yours Sincerely,
Adam
Réponse de MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
To Brazil
To Brazil, Sao Paulo.
It took 25 days.
All as described. Good size and good finish.
Bad that doesn't come in a box so it comes wrinkled.
They should think about packing.
But otherwise everything ok.
Thank you Mark Ryden
25 novembre 2019
Avis spontané
Réponse de MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Super happy with my compacto backpack…
Super happy with my compacto backpack 15 inches! At first I wrongly ordered 17 inches, but got refund fast and the staff helped me through the whole process with fast response. I was able to place a new order very quickly. Thank you Mark Ryden team!:D
25 novembre 2019
Avis spontané
Réponse de MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
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