marlboro.com Avis 

I placed my order through Marlboro rewards in July and have never received it. When I wrote my email I received response of saying (summarizing) Sorry We cannot reship, have a nice day. When I called customer service they told me that I cannot even have my points back either. Seems like they're running big huge scam that should be investigated. Unbelievable what the world has turned into!!! We should just accept it, seriously?!

I ordered a reward coupon book on 10/7 and I still haven’t received. The email states 2-4 weeks it has been about a month already waiting.
I called your customer service representative and she said to allow 4 -6 weeks for delivery.

I feel that your company should be able to do better than that in serving your customers.

Also, while I was holding to speak to a representative, the message to continue to hold played every “5” seconds ? You should change that message to play every 20 seconds at minimum. I was on hold for approximately 6 minutes so staffing is also an opportunity.

Selger avhengighetsskapende gift

Na offensichtlich bin ich nicht der einzige dem das passiert, hat mir schon acht Löcher in den Boden in Teppich dank dieser neuen Tabakkonstellation reingebrannt und auch die Finger habe ich mir schon dreimal verbrannt, die Glut fällt einfach ab, ich bin doch kein Versuchskaninchen, kommt mir vor wie wie Naxalm auf der Haut, lässt sich überhaupt nicht wegschütteln brennt sich richtig rein, das ist doch nicht normal, werde das auch den verbraucherschutz melden. Erst stinkt der Tabak nach Chlor Geruch und jetzt fallen die Zigaretten auseinander und verbrennen mir alles.
Ach ja und das ganze klein Zeug und die großen Stengel gehören da auch nicht rein.

Bezieht sich auf Marlboro Tabak kleine Portion 30 g zu 7,50, aber offensichtlich betrifft das den aktuellen Tabak insgesamt.

I don't think it's fair to just average everyday person to enter legit packs they've bought to someone that works in a bar that probably don't smoke at all and just collects packs from drunk people and patrons. THATS NOT LEGIT!! Then by the time we have enough (everyday person) everything decent is sold out!! I've had the same items on my wish list for 4 years😭 Also didn't get any birthday points this year. When did they stop that?

I tried to input my codes and the site has been down and then I call been on hold one hour and still no live human being. Wtf we pay 10 a pack and they can't afford to have customer service? This is so wrong. I will make them credit my points if they don't get the sit back up. THIS IS MESSED UP. HOUR WAITING I HUNG UP PISSED OFF

I ordered a Stetson wool hat and it was a fake and imitation hat. When I removed the sticker the liner came off and was delivered from a hat store from Texas. I will attach the pictures. Don’t let them fool you. I paid 67,000 points. Very disappointing of the Marlboro.

Evey time I try to scan Marlboro rewards app keeps on rejecting them. This is an ongoing problem. Fix your app.

I have been signing for my rewards. I bought three VISA cards $50. $20 and $20. Non of the cards worked. Managers told me the tried everything. Now I bought one of the coupon books.They do not tell you only a few on a list that will except them. Those plates also charge more for a pack. I have called Marlboro several times about this matter. They do not care
I have learned now that I'm going to switch brands dye to the poor treatment to their customers. I would give them a zero rating if it was offered. All this time I spend adding the codes over the years..WASTED

I have been smoking Marlboro cigarettes since I was of legal age to buy. I've tried different brands here and there, but there is not a company out there with greater cigarettes. They also offer the best reward systems and coupons out there. Even after being the best cigarette company out there, they continue to have great prices.

I have ordered my reward three times over a six month period and I still have not received it.

I have been a faithful long time customer of Marlboro Smooth brand and will not purchase another brand I have always enjoyed entering my codes on the website and racking up points to purchase rewards I have redeem points for several items from the rewards Marlboro catalog including egift cards from venmo and Visa which were my favorite of all things it really helped out in a pinch when we were short on money right before payday and now they no longer have the option to purchase with your Rewards and have no other replacement for an egift card? I was going to use the points for an Uber Eats gift card until I realized they have to mail it to you. I can't believe they removed the option for the venmo and Visa egift cards literally couldn't wait to get my points up to cash in on those! Before the e-gift cards were an option they had an option to purchase a visa plastic gift card that they mailed to your home 6 weeks later. I eventually saved up enough points to get 3 $25 or 3 $50 Visa gift cards that were supposed to be mailed to me and I only received 1 gift card. Marlboro customer service handled this promptly and efficiently and sent me out 2 Visa gift cards to fulfill my 3 card order. Then they rolled out the egift cards and I was ecstatic had gotten several of those until they were removed a few months ago. PLEASE PLEASE bring back venmo & Visa e-gift cards!!! They were so helpful very disappointed in the fact that these are gone and was told by customer service several times they will be returning they couldn't give me a time frame but please add them back please from a long time faithful customer these are my favorite and I know there's a lot of other people on Reddit and other websites that agree come on Marlboro as much money as I spend on my cigarettes almost $11 a pack the least you can do is add those the e-gift cards to cash in reward points and receive your reward immediately back on the catalog thank you

Marlboro ist für mich die beste Marke, aber kriegt mal bitte eure Maschinen in den Griff. Zwischen dem Tabak sind manchmal ganze Äste versteckt, da kannste dran ziehen wie du willst da kommt gar nix mehr. Ultra nervig.

I was a loyal customer from the age of 8 years old. Marlboro were $1.50 a pack now I can't afford Marlboro I'm 44 been smoking Marlboro my whole life. Now I gotta switch to lucky strike to afford my habit or even make sense of buying them. Nothing has changed that makes Marlboro so expensive. I'm never paying those prices for your name. I don't even like the name Marlboro when I see others still smoking them. I'll encourage everyone I know to switch brands since you've only increased the price almost every year my whole life. Fed up x customer

Another useless website. Makes you jump through hoops just to access the site. You're better off switching brands...

HORRENDOUS QUALITY. I’ve gone to numerous places to buy cigarettes in the past 3 months all but 1 have had decent quality. They either just pour out the paper onto the ground soo dry with pretty sized pieces of sharp wooden splinters or so many damn seeds with different colored “tobaccos” BUT tonight was the kicker every single cigarette had this almost glue or sap at the tip of all 20 of them. The taste was disgusting(not that was any different from the other but EXTREMELY DISGUSTING THIS TIME) I know it’s not the stores fault I’ve seen them getting a fresh delivery it’s obviously MARLBOROS factory.I get y’all wanna save a couple bucks BUT putting in pieces of wood or some kind of weird textured papers with half the forest in them is just down right RAUNCHY!! Even USAs who’s a discount cigarette company who’s almost if not more expensive than good ol MARLBORO has been horrible quality. Basically FU and your” give the peasants rats tell ‘em it’s quail”way of thinking ur all DOUCHBAGCŲŅŤŠ have a worry free day

Pretty good experience with this company. I wish they would be a little more generous with coupons, though. A lot of places I go to get cigs don't take the coupons and seems to be happening more and more. As far as the site goes it's easy to earn and redeem rewards in my experience. I have been earning rewards for several years and have redeems for products from the catalog including a dart board, Yeti tumbler, venmo gift card and more. Never had an issue receiving my rewards. I do wish you could enter more pack codes per month bc I have a lot saved up and have to wait to enter more until next month. I will say that I did quit smoking for a few months and then in the mail I received a ton of coupons from Marlboro when before I wasn't receiving any in the maid and could only use the coupons within the Marlboro app. Hey, I guess they missed me.

First, I ask that you read the entire review I've submitted.

As a Black at 57 I use to smoke only Marlboro Red (in the box). I started while 12 and moved to the cheaper ones. So for the last four years I've smoked Gold Menthol; their only $5 a pack downtown in Los Angeles.

But today, October 30th I picked up a pack of my highly desired regular cigarettes; Marlboro Red in a box.

BEWARE: There is an unsecured site that comes up on a Google query using small case. Type in Marlboro.com all caps. Idk what the hell is going on, but it looks like phishing..
I just joined bcuz Camels are $13.51 b4 tax. Marlboros are $13.33 after tax.
I've been smoking Camels for the last eight years; alas....
Bye Joe Camel...
I already have over 2,000 points in my acct. I've watched a video, entered the codes for two different packs
and I was treated very nice for that.
I smoked Marlboros for most of my life, and I used to save the little red points..I'm familiar with Rewards..
I've had a positive first day in my membership..

First they remove visa giftcards from the redeemable rewards, followed by the e- giftcards and now the e-home. It's absolutely ridiculous and disappointing piling up points each month only to be left with no worthy options to choose. Before at least I felt like the cost was fair given the opportunity to get back gift cards/ e-cards, and venmo$. Marlboro really had me hooked with these giftcards this last year but maybe it's good that they stopped be because there's cigarettes that tastes the same yet $5 to $7 cheaper.