Marley Avis 

We are the home owner and have installed Marley Ashmore. So many broken tiles, just unbelievable. Then we had to put a scaffold on and more broken tiles. The tiles are breaking underneath so it isn’t visible to the eye. No one has a good word to say about them.

Currently using Marley modern tiles on a roof. I can honestly say if I was asked to use them again I would totally refuse and would rather lose the job than have to go through the stress of using these.
Alot of the bottoms look like they have been chewed.
Lugs aren't in the same position so some look twisted or don't sit on the batten.
Lugs are very minimal for stacking on a roof. A few times now stacks of tiles have come loose and damaged the membrane.
It's like Russian Roulette.
And now I've had an email to say Marley are putting their prices up.
As far as I'm aware they are the most expensive and the worst quality.

Marley installed roof tiles on our new build house, contracted by the builder here in the Highlands.
After trying to rectify for over a year, the area sales manager Mark Chambers eventually came to the property with the builder and took photos of the incorrect patch of tiles from afar. A few weeks later, a long winded and dismissive report was sent through to the builder and myself, with the excuse that the tiles are within tolerance for colour variation and that nothing is to be done. In Marleys words "as a result of weathering, the roof will become more harmonious over time". No mention that the tiles are in fact the wrong shade/batch and that regardless, they have not been suitably mixed to avoid a patchy appearance as regulations state.

I have photos of the roof and the letter sent by Marley which I would like to add to this review.

Purchased and installed Marley Modern smooth grey roof tiles April 2022 .
1 ) Corners by drip grooves are way too fragile
2 ) Tile coating (colour dark grey) ...not uniform especially on the tile's bottom edge .
3 ) Lots of broken and marked tiles straight away after unwrapping pallet ....so they were packed that way at the factory.

Reply to Marley
The time for quality control is :
1. When the tiles come off the manufacturing line
2. When the tiles are packaged before transit to a distributor

Thereafter no-one can check them until they arrive on site and the packaging is opened .
If they are getting damaged in transit , it's fair to assume the packaging is inadequate......but that doesn't solve the issue of the coating being inconsistent.
Once the new tiles arrive on site, the roof has usually been stripped , felted and battened .....way too late to begin another "quality control check and sort" when the pallet is opened .
Whilst I thank Marley for their offer I believe their time would be better spent improving QC at the factory .
I will simply order another case of tiles next summer and replace as needed.

Poor quality, had two pallets delivered to my house and they were all no good over 750 of them cracked to black , should of been terracotta and glaze was a bad finish,ordered more tyles and they were also very bad

I requested a number of samples after a telephone conversation with Sales Exec Julie, and we received them neatly boxed and unbroken within a couple of days. Very happy with the service and prompt supply of samples.

Tile quality is absolutely rubbish these days. I chucked away 209 moderns out of 700 today ! Luckily im a key account customer and my supplier gave me the replacements for free.But my supplier will have to swallow this as you Marley are useless people that earn millions but dont except returns of your shocking products. If you marley were to buy lets say 100 bags of sand and 70% were either damaged or missing would you pay the supplier ? I dont think so.

I had great service from Natalie Allison, she was a life saver in helping me find a replacement verge tile thats at least 25+ years old from my parents house.

She found the tiles and stockist - SIG in Edinburgh and the contact Craig who also sourced and personally collected these tiles.

My folks house will soon be weather tight thanks to Natalie Allison and the SIG team.

Purchased Marley modern roof tiles - All tiles are misformed and the drip bars are cracked. They break very easily. Just very poor quality, very disappointed with the product.

big thanks to natalie for helping me out with a problem very happy with natalie and her passion for her work ethic

3 to 5 days, 10 days later and still waiting for the delivery

Ended up paying £25 for a single ridge end cap tile once extortionate shipping charges were added ... and 2 weeks later still no sign of it.

Very disappointed with the quality of the decking boards supplied. The non slip element is great, however laying them has been a nightmare. Most of the boards are bowed sideways to some degree, one has a deflection of 25mm in the middle. I don’t yet know if that one is useable without cutting it into sections. I would not recommend this manufacturer for your decking.

Idiotic labelling of products. I've been so confused ordering roof tiles for my house. There are 2 models of old English dark red, except only one of them is dark red 'Edgemere' (18mm thick). I ended up in confusion ordering 'Modern' (30mm thick) model and this certainly isn't so dark red.

Not easy now changing the roof tiles so look like I'm stuck with my new roof and remain unhappy for 20 years of my life or longer stuck with roof tiles I didn't want - thanks a lot.

Edit 2:

How will sales rep be in touch? Do you actually have my details?
Placing roof tiles is a big thing you can’t change them like changing the wrong clothes from a shop.

Please learn to market your products better. Make YouTube videos showing the range of your products not one or two about Solar tiles.
We need to see clear differences between tile products and how they look on actual real houses.
5 examples of each tile product.
Show different colours, styles, thicknesses and size.

We don’t have showrooms anymore and its really hard selecting products

Fantastic service from natalie welsh very knowledgeable and always happy to help.

Getting the tiles on time every time for our customers.

cheers natalie.

Once again excellent service from Natalie Allison - always quick to respond

The only place that seems to sell Marley products outside of the M25 is Marley themselves. Everywhere else is going with the universal generic version. Something to consider when repairing or refurbishing properties I guess.

Seamless operation