I booked tickets and they were cancelled a few minutes later. They said my refund would be processed within 48hrs then they said 7 days. I am yet to receive a refund.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
DO NOT USE THIS PLATFORM. IT IS A SCAM. I booked my ticket at 7:53 PM and contacted customer support to cancel it at 7:57 PM after realizing my mistake. I assumed I had a 24 hour cancellation windo... Voir plus
I have to give a good rating to martiGO as their computers found me a fantastic last minute ticket at an unbeatable price. I had some worries about it though as I realised after purchase that i... Voir plus
Σας ευχαριστώ πολύ, αγόρασα εισητηρία για εμένα και παιδιά. Όλα τέλια όλα καλά. Το σύστημα είναι άψογο, εύκολη εφαρμογή και πληρωμή. Ταξιδεύω με την εταιρεία αρκετά χρόνια. Καλό ταξίδι σε όλ... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
martiGO is a brand of the Tribus Business ltd. which offers you more than 90.000 content customers and an expertise of more than 40 years in the travel business. We offer regular flights, low cost flights, charter flights and the last remaining seats. Since our flight portal compares 540 Airlines, we can guarantee you the best cost effectiveness. martiGO supports you in three different languages, whereby we also offer an individual consulting by phone. No matter if you are on your way to the airport or spontaneous in the middle of the night - we provide our services as usual! For further questions or feedback please contact us anytime by mail service@martigo.com.
Coordonnées de contact
Quellenstrasse 72/3, A-1100 Vienna, 1100, Vienna, Autriche
- +44 20 45 77 35 40
- service@martigo.com
- martigo.co.uk
2,5
Bas
35 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de martiGO
You're very welcome! We're glad everything was okay. If you ever need assistance again, we're here to help!
Best regards,
Martigo Team
Réponse de martiGO
Thank you for your feedback!
We’re delighted to hear that you found the booking process simple. Making your experience smooth and hassle-free is always our goal.
We look forward to assisting you again in the future!
Best regards,
martiGO Team
Brilliant!!
23 décembre 2024
Réponse de martiGO
We’re thrilled to know that you had such a great experience. Your satisfaction is our greatest reward, and we look forward to serving you again in the future.
Best regards,
martiGO Team
Read This Before and Don`t Fall Into That Trap
You should read this before you buy something from this company.
I bought a Sun Express flight ticket from this company, which caused me huge remorse.
5 minutes after my purchase, I noticed that there was no luggage included in my package which was always included with Sun Express previously, so basically I had just overlooked it when I was purchasing.
I immediately called their call centre to make a change, but no one answered, so I reached out to their WhatsApp chat on their website and asked to change my ticket or upgrade my package.
Shockingly I was told that they were not able to change the ticket and if I wanted to add 20KG baggage I had to pay 50 Euros per flight where the difference between the packages ( which have 30KG luggage) is £9.96 on their very website!
Then I asked them to cancel my ticket so that I could buy it again and this time they wanted to charge me £45 deduction for the ticket that was bought 30 minutes ago!!
That is literally taking advantage of customers` mistakes and horrible customer service.
(Update: I was called by this company on 5th DEC. I couldn`t answer as I was in a meeting. I called them back, they got my information and was told they would call me shortly. Since then nobody has given me a call)
2 décembre 2024
Avis spontané
Réponse de martiGO
Dear Customer,
Thank you for your feedback. We are sorry that you were not fully satisfied with your booking and would like to address your concerns.
As previously discussed with you, we would like to clarify that changes to flight bookings regarding baggage options are not possible due to the specific rules set by the airline. These terms, which are clearly displayed on both the respective airline websites and our own website, state that a rebooking to a different package with more baggage is not feasible.
However, we offered you a solution by allowing you to add additional baggage (20kg) to your existing booking for a fee of 50 EUR, which is charged by the airline itself. Unfortunately, you did not accept this offer.
As intermediaries between our customers and the airlines, we want to emphasize that we always strive to present all relevant information and conditions transparently on our website. These details are clearly visible during the booking process to avoid any misunderstandings.
As a gesture of goodwill and to alleviate any inconvenience caused by this misunderstanding, we would like to offer you a voucher for future bookings. This is intended to express our appreciation for your trust, even though we are unable to change the airline’s baggage policy.
We regret that we could not find a satisfactory solution in this case and hope that we will have the opportunity to serve you again in the future.
Kind regards,
martiGO
Received tickets in 10min
Received tickets in 10min. So far everything looks perfect 🙏🏻
17 novembre 2024
Réponse de martiGO
Dear Customer,
Thank you so much for your positive feedback! We are thrilled to hear that you received your tickets so quickly and that everything is looking perfect so far. We always strive to provide our customers with a seamless and efficient experience, and it’s great to know that we’ve met your expectations.
If you need any further assistance, don’t hesitate to reach out. We look forward to serving you again in the future!
Best regards,
martiGO
Don't get fooled by cheaper prices
The worst booking agency i have ever experienced. I had to contact and call them a million times to get refund for a flight that has been cancelled by airline. Each time a new person answered and I had to explain my request all over again.
12 novembre 2024
Avis spontané
Réponse de martiGO
Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced. As we are an intermediary, we rely on the airline to process refunds, and we were also waiting for their confirmation to complete the refund. However, I can confirm that we have already processed your refund as soon as we received the necessary information from the airline.
We understand that this situation has been inconvenient, and we are constantly working to improve our communication and processes. We appreciate your patience and hope to serve you better in the future.
Best regards,
martiGO
I really enjoy this travel by this…
I really enjoy this travel by this plane and this company thanks for this company to make everything easier to anybody and flights are really nice
14 novembre 2024
Réponse de martiGO
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our services. It’s our mission to make travel easier and more enjoyable for all our customers, and we’re so glad that we could meet your expectations. We look forward to welcoming you on board again soon!
Best regards,
martiGO
You made it easy for me to access your…
You made it easy for me to access your site and be able to purchase ticket, I leave ‘1’ for the final experience of my departure thanks for your help
16 novembre 2024
Réponse de martiGO
Thank you for sharing your feedback! We’re glad to hear that you found our website easy to navigate and were able to purchase your ticket without any hassle. However, we’d love to learn more about your final experience with the departure and how we can improve. Please feel free to reach out to us directly so we can better understand your concerns and assist you further.
Thank you again for choosing us, and we hope to serve you better in the future.
Best regards,
martiGO
Great website and fair pricing
8 novembre 2024
Réponse de martiGO
Thank you for your great feedback! We’re delighted to hear that you’re happy with our website and pricing. Our goal is to provide a seamless experience with competitive rates, and it’s wonderful to know we’re meeting your expectations. We look forward to serving you again soon!
Best regards,
martiGO
Nice and fast booking
Nice and competitive price no time wasted and the price on the End as quoted in the beginning
22 octobre 2024
Réponse de martiGO
Thank you for your fantastic feedback! We’re thrilled to hear that you found our pricing competitive and the booking process efficient. We strive to provide clear and transparent pricing, and we’re glad everything met your expectations. We look forward to welcoming you again soon!
Best regards,
martiGO
Easy booking
Easy booking, reasonable price. Keep sale in reasonable price and make more
proress and reputation pushing for extra income and bright name.
27 octobre 2024
Réponse de martiGO
Thank you for your kind words and insightful feedback! We’re pleased to hear that you found our booking process easy and the prices reasonable. We’re always working to improve our services and reputation, and your encouragement is greatly appreciated. We’ll continue to strive for even better offers and an excellent experience for all our customers.
Thanks again for choosing us, and we look forward to serving you in the future!
Best regards,
martiGO
Excellent
Excellent, efficient service. Shortly after I had booked my flights the price had gone up significantly so I was happy to avail of this service.
22 octobre 2024
Réponse de martiGO
Thank you so much for your excellent feedback! We’re thrilled to hear that you had a positive experience with our efficient service. We understand how important it is to secure the best price, and we’re glad that we could help you take advantage of the offer before the price increase. We look forward to serving you again soon!
Best regards,
martiGO
Excellent 👍
21 octobre 2024
Réponse de martiGO
Thank you for the excellent review! We’re so glad to hear that you had a great experience. We look forward to serving you again soon!
Best regards,
martiGO
I can't see any way to check into my…
I can't see any way to check into my flight which is tomorrow. There is no way to contact and it's very confusing!
19 octobre 2024
Réponse de martiGO
Thank you for your feedback, and we’re sorry to hear about the confusion regarding your check-in.
Please note that check-in for your flight is available directly on the airline’s website, where you can complete your check-in process before your departure. We understand that this may be unclear at times, and we’re here to help.
If you encounter any issues or need further assistance, we are available 24/7 via phone, WhatsApp, and email. Feel free to reach out to us, and we’ll be happy to guide you through the process.
We hope this helps, and we wish you a smooth and pleasant flight!
Best regards,
martiGO
Réponse de martiGO
Thank you for your feedback! We’re glad to hear that you received a quick response from our support team. Providing efficient service is our priority, and we’re happy that we could assist you promptly. If you need anything further, don’t hesitate to reach out.
Best regards,
martiGO
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.