Marvel Heating & Renewable Energy Ltd Avis 327

Installation team was brilliant however when it comes to dealing with any problems after the installation is complete it's the hardest ting to get someone to come have a look at the issue I've had my booking cancelled twice now which is very frustrating I understand that people do get sick but for a well established company like that surely they could replace the sick engineer with a another and I'm still waiting

The initial sales meeting tempted us to proceed by indicating that the proposed installation could be accommodated despite the limitations within our home. The technical surveys confirmed this followed by the efficient installation.
All the staff from start to finish were thoughtful, helpful and professional.

From the initial consultation with Rob Goldstone through to the walkthrough and installation, the staff showed full professionalism and were very helpful.

If we had any questions or sort advise, they were very supportive. The equipment was installed to the highest quality. I would defiantly recommend this fabulous company to my friends and family.

The installation guys were excellent. The office staff are very knowledgeable.

Had our pump installed a few months ago and have been very happy with it so far. From initial meeting to installation, marvel have been great. Would highly recommend

I was a little hesitant at first to use Marvel, however after speaking to a neighbour who had used them for a similar system(heat pump, EV charger, solar & battery) we went for it.
Work was completed quickly and efficiently and to an good standard.
We did have an issue with how long it took for hot water to reach our kitchen, after ensuring that there were no other options, Marvel got a team out to relocate the hot water tank. The system now runs brilliantly. The support from Jack (technical queries) and the ladies in the office is much appreciated

From start to finish they were incredibly efficient. They arrived on time and finished the job on schedule! They were excellent

Hi,
I’m writing to give you my impressions of the heat pump and the installation process.
I discovered a gas leak and the engineer who came out to repair suggested that because I have solar panels then a heat pump would be the better option for the heating and hot water. I looked into this and got in touch with Marvel Heating & Renewable Energy. Ian came to the house to see what was needed and a chat about the advantages of the heat pump and a general idea of the cost of it all. I was happy so far so Marvel arranged an EPC survey. The survey was very thorough and afterwards Neil returned with the results and told me exactly what the specification for the heating system would be.I was given predictions based on calculations for the energy consumption of the heating and hot water over a 12 month period. Ofgem got in touch to confirm the address to claim the £7500 grant. Then Someone came from the electricity board to upgrade the consumer unit. All this was organised by Marvel. Dwain came out to work out an installation plan for the fitters so that they knew the house layout in advance.
From start to finish the installation took about 12 hours over two days. I had fitted the heat pump ,hot water cylinder, 1 new radiator and 7 replaced. I cannot praise the fitters excellent work enough. They worked quickly and to a high standard with no problems.
I have to say I’m very happy with the new heating system. I haven’t had any problems from it at all. I have it on constantly and the house is warm throughout with the energy consumption slightly less than the predictions.
I’m highly satisfied with Marvel Heating and recommend them wholeheartedly.

David Underwood

The installation was very efficient and took less than a day. The company were flexible about the layout and we were able to have the hot water cylinder in the garage freeing up space in our kitchen. And the air source heat pump is really quiet, which was one of my concerns. So far so good with the house feeling warm as we move into November

Marvel were great. The whole process was simple, well executed and efficient. We are delighted with the end product and are already benefitting from savings and flexibility. The strongest element of the Marvel offering were the people. Outstanding individuals who did what they said they would, when they said they would do it, tidily, speedily and effectively. They were an excellent team of people. In particular, Paul, one of their expert plumbers, along with his colleague Matt. Their work was exemplary and Paul in particular deserves recognition for the effort, above and beyond, which he exhibited fine tuning our existing and new system to our exacting specifications.

Having a heat pump was not something my wife and I had considered until we started having problems with our existing combi boiler. After having several quotes to replace our boiler we were quite surprised on how steep the costs were.
This prompted us to call Marvel and I have to say that this first contact was very refreshing. At no point did we feel a hard sell tactic unlike many other companies but rather found the chat to be extremely informative with no pressure to commit to anything.
Following on from this we arranged a home visit with Nigel Ronson. Again, very informative but always felt under no pressure to commit. Nigel carried out a walk through survey after explaining very clearly the processes involved in the coming weeks should we decide to proceed.
A following meeting was arranged with a surveyor to do more accurate calculations. I forget names but again , very professional and informative. Another meeting with Nigel was then set up to go through the full specifications as supplied be the survey . This entailed having 6 radiators upgraded to meet the specific heat requirements for our property plus the size of the heat pump required to meet our specifications.
Nigel was extremely helpful and we really felt he had our best interests in mind at all times.
After deciding to proceed with this project we were contacted prior to installation day explaining procedures again and asked to contact the office if there was anything we were unhappy or unsure about. We didn’t need to worry- First day, 2 plumbers arrived. Polite, professional and very hard working. Day 2, 3 plumbers. Everything was moving rapidly with no dramas. Day 3, electrician and 2 new plumbers , again, very professional and informative. System commissioned and explained to us by the electrician. Very happy.
Finally, all rubbish was left neatly outside. We were then contacted directly informing us that this was to be collected and left tidy on day 4.
Overall, we are extremely satisfied with everything and everyone. The whole process has been minimal stress. The system works superbly .
Highly recommended,

Thank you Marvel Heating

Good support. Quick to sort out minor issues.

Marvel heating recently installed a heat pump at my rental property near Manchester. They provided a dedicated member of their team to deal with each stage of the installation and I was able to speak directly with their headoffice as well. They managed the grant application efficiently and the whole installation was carried out with minimal disruption to the tenants and at a time that suited them. I would have no hesitation in recommending marvel heating and am considering using them again for another project

Fantastic communication and a very efficient and friendly installation team. Right from thr first meeting, we felt that we had made the right decision with Marvel, this was confirmed by the prompt reply to any questions and then the skilled and efficient fitting of the pump.

Great service by Marvel from start to finish. From the first meeting to final installation they were professional and communities well. We really enjoy our new heat pump and would recommend!

Very good service and good fitting people who came to do the job

Very efficient service from site survey, planning and instillation. The fitting team were great, tidy. There was a delay for the electrician to finalise the install and then the final commissioning was delayed due to staffing. All in all a good experience

Marvel heating system are very good exerlent. All the work went fine We think having a heat pump is the best thing we did Our house is very warm and we think it will be cheaper too Great experience thank you

From the initial enquiry everything was explained to us about how the heat pump works and how long it would take any concerns were swiftly dealt with , everything works as should and it is lovelÿ to have heat and hot water .

I was thinking of getting an ASHP installed and asked some of the big energy suppliers to quote. They did and they were eye watering. So I cast around for a more local heating company and came across Marvel Heating. I contacted them and someone came out to explain what could be done and left me to go through everything by myself with no pressure, after I had been through information I had more questions and contacted Marvel about them, Dwain, the owner replied and came out to see me and we discussed what I wanted, he explained what I could and couldn't have and we agreed there and then that they could do the work. A member of Marvel heating came and did a heat loss survey, which sets out what system is needed, ASHP, hot water cylinder and radiators. That done a date was booked for it to be fitted. In all Dwain and Marvel Heating are an excellent team.

I had an Ecodan R290 8.5kw heat pump fitted with a twin coil hot water cylinder, as I had just changed the radiators, they didn't need doing. The installation took 4 days instead of 3 due to the heat pump arriving damaged from the supplier, this was exchanged for a new one. The system was commissioned in June and everything got hot. Due to having Solar Thermal I didn't need to run the heat pump until the end of September and a problem was identified and quickly resolved with a call and photos to Marvel. The problem was a temperature probe in the wrong pocket on the hot water cylinder.
The system is running well and the house and hot water are hot although I don't know if it as efficient as it could be. Everything runs from an app that is good enough to set temperatures and set timings, but to get into the workings of efficiency you have to go through a control panel and even after watching multiple YouTube videos I'm still no closer to working it out.

In all I would say that if you are interested in an ASHP contact Marvel Heating.