The Massage Company Avis 153

Such a shit company most especially the canning town branch. The therapists are always leaving so you can't even get used to receiving service from one person. Then they're always pressuring for upgrades. One of my friends went there and they signed up for one of their subscriptions without properly asking her now they're saying she can't cancel. Most of the massage therapists are nice but the people at front are just horrible and rude and never acknowledge their mistakes.

I received a massage voucher as a Christmas gift and only tried to redeem it just after Easter, assuming it would have a standard 12-month validity period.

Unfortunately, I then discovered the voucher had already expired. When I contacted customer service, there was no real understanding or willingness to help, and no alternative solution was offered.

The voucher had no expiry date.

Considering this was a paid-for gift, I’m very disappointed with both the experience and the lack of customer support. It feels like money wasted, and the service wasn't delivered

I wouldn't recommend usign this company and the branch was Ealing.

The front of house were welcoming and smiley both before and after the massage. It's very clean and overall the massage was very good and professional. The staff member asked me if it was OK to use some spray on me. I agreed. Got back to reception to be told I had to pay £11.95 extra. Not impressed. The intensity of the deep tissue massage was a bit too high sometimes.

Andrew was absolutely brilliant. My back and shoulders felt so free after the treatment. I absolutely loved my massage. Thank you Andrew

This was as aa result of a voucher from my son for Christmas. I live in South Croydon but went to Tunbridge Wells for the massage. I chose a relaxation massage which was fantastic and did what it said on the tin! I would ecommend Kendra and adding aromatherapy to your massage.

Always a reliable good massage. Relaxing but also gets in to those knotted muscles

A very nice welcome by reception staff at Canning Town and was offered a glass of water. An amazing masseur called Natalie gave me a good deep massage with ample oils. Sadly the sales tactics by the reception staff at the end is very uncomfortable and awkward for me. I would say it's not necessary after every session to keep saying ".... you are advised to have 1-2 sessions each month, you get only one free session with Classpass so you can look at a monthly subscription directly with us..." It adds stress and anxiety to me when I want to just leave calmly after such a wonderful massage.

I had an appointment with Richard the Physiotherapist and he was just brilliant he was really professional and very friendly. We were able to discuss my issue thoroughly and able to reach an outcome that works well. Would highly recommend Richard

I was having problems with my upper back, shoulders and neck and decided to book here, the Sutton Coldfield branch. The massage therapist, Eviia talked to me about what I was experiencing, understanding fully what I needed. The deep tissue massage really helped relieve the tension and I now book in once a month with Eviia. Honest feedback is given with suggestions. The branch is clean, all the staff I have met so far are very friendly and professional. It’s easy to book my next massage when I am there and there is no pressure to have upgrades. Completely satisfied with my experiences so far.

I was greeted by some lovely faces at reception when I arrived. Then, I met Nyarayi who was fantastic! She greeted me with a smile and introduced herself beautifully. During my massage, she checked in with me and asked how the pressure was. I have had many massages and I’ve never gone back to the same place. I will definitely be coming back and asking for Nyarayi because she was incredible and I felt so relaxed afterwards! She listened to exactly what I asked for. Thank you so much Nyarayi! You were so professional and I really enjoyed my experience because of you.

Great massage & experience overall, I would have given 5 stars but losing 2 stars due to quite aggressive & pushy sales techniques.

I’ve seen several reviews since 2024 so it seems to be quite recurrent…

They convince you to go on a monthly membership even though you didn’t ask for it and they tell you if you change your mind it’s fine you can just cancel no hassle etc.

I’ve then replied to the email saying please cancel, they then emailed me back trying to convince me to stay and « if you don’t reply « confirm cancel » to this email we won’t cancel and you’ll be charged etc. »

I’ve of course replied « confirm cancel » earlier today but from what I can read from other comments it seems that a bit of back & forth is required to ensure that you won’t get charged as your credit card details are on file…

It really is a shame as I enjoyed this experience and I would have considered going maybe once every 2-3 months but after this pushy behaviour I will probably not return.

I had Alyssa for a full body massage. It was wonderful experience which I fully enjoyed.
Highly recommend, very professional.
Fantastic welcome lady at front desk.

Immy on the front desk coupled with my excellent therapist Mayo highly recommended

The staff at the MC in Camberley are always so welcoming & the therapists are lovely and very professional. I use Cait regularly & she always remembers the hard spots & knows areas that need more work before even I do. Overall a very relaxing and healthy experience.

After having a motorcycle crash and being in pain for some years and moving to Camberley, I decided to try The Massage Company, see if maybe they can do something about my pain. Here I found Grace, who is the only one that managed to get me to feel more normal again and not suffer from my back injury every day anymore. I could not recommend her enough, she has been absolutely amazing and professional every time. I became a regular instantly and I can finally redo things I enjoyed pain free because of her.
If I could give more than 5 stars for her, I would without hesitating

I cannot rate Sam A at the massage company highly enough! I was getting pain behind my left kneecap every time I ran and was resigned to having to pay for an MRI and to see a specialist, but Sam has sorted it out. He is a great massage therapist

Had a fantastic massage with chiara got rid of all the tension and stresses

Great customer service. Very detailed medical taken. Massages exceptional. Would I recommend? 100% yes.

I booked an introductory massage for £59 to include hot stone massage £12. I specifically asked for focus to be on my hamstrings after knee surgery. This wasn’t done. The massage was ok but didn’t address the issue I went for . Therapist was professional in his attitude. The massage wasn’t bad but wasn’t what I had asked for . When I mentioned the hot stones he said he hadn’t checked properly . The receptionist said I could add it in next time where the cost goes up to £120 for a 50 minute massage . She then tried to sell me a subscription . I won’t be returning . I have asked them to remove their reply as it’s not true but no response .

Excellent Massage from Tahoora who used hot stones.