Always easy, prompt response, product arrives few days later. Kathy Riley keeps me informed on new products and usage of all as well as helpful info on subjects related to my work as msssage therapist... Voir plus
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Lisez les avis des autres
I have been using Master Supplements for decades. They are gut specialiasts. They know what thry are doing. Their formulas go where they are directed. They are generous with their pricing. And bott... Voir plus
So much integrity with Master Supplements. I’ve been doing business with them for 15 years- science backed and tested. Same people working there with friendly, helpful, intelligent advice. Superior... Voir plus
L'entreprise a répondu
Product bij Master Supplements in Amerika besteld. Ze hebben het vlot op de post gedaan richting Europa en op een zorgvuldige en nette manier ingepakt.
À propos de l'entreprise
Informations provenant de diverses sources externes
Here at Master Supplements, we believe in honesty, hard work, and, most importantly, helping people. We're proud of our product efficacy and we're committed to getting them into the hands of those who need help.
Master Supplements Inc.
Écrit par l'entreprise
- Save 15% today!
- Use coupon code MSI16 to save 15% on your next order with Master Supplements!
Fast shipping!
All shipments from our warehouse arrive within 5 business days
We know that time spent in transit is important to you. That's why we utilize multiple carriers to ensure that all packages that leave our warehouse will arrive at your home as soon as possible!
Coordonnées de contact
1600 Arboretum Blvd., Suite 202, 55386, Victoria, MN
- (800) 926-2961
- info@mastersupplementsinc.com
- master-supplements.com
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Réponse de Master Supplements, Inc.
Excellent!
superior product
superior product, glass bottles, storage at cold temps prior to shipping, fast shipping
13 novembre 2024
Réponse de Master Supplements, Inc.
Thank you!
Great products and customer service
I have been doing business with this company for close to a decade their products are First Rate and their customer service is exceptional I would highly recommend doing business with this company
25 octobre 2024
Réponse de Master Supplements, Inc.
Thank you!
My questions were answered immediately…
My questions were answered immediately as well as information on how to get a refund for my patient.
18 octobre 2024
Réponse de Master Supplements, Inc.
Glad we could help!
Réponse de Master Supplements, Inc.
Thanks for taking the time to leave a review!
I love your products ---- I hate…SHOP.com
I love your products ---- I hate dealing with with SHOP.com
I have trouble logging on to them. I ordered early last Friday. I don't even know if the products shipped out. I have a patient that desperately needs your product and I don't know what to tell them.
18 octobre 2024
Réponse de Master Supplements, Inc.
Hello Dr Ross! It looks like the package was delivered to a postal locker on Monday, we'll reach out via e-mail with the tracking link. Every order should have a tracking email sent the day it goes out with the tracking number so we apologize that part did not get to you. Thank you for leaving the review and allowing us to get on top of this. You can reach a human being here M-F, 9-5 CST should you ever have ANY issue!
Kathy was confident in her products
Kathy was confident in her products. Here knowledge of the product line help me to figure out what my patients would need.
30 septembre 2024
Réponse de Master Supplements, Inc.
:) ty! We will let her know!
Prompt delivery
Prompt delivery. Delivery was well handled. Lowest price I could find at the time. Thank you!
7 septembre 2024
Réponse de Master Supplements, Inc.
Thank you for the feedback!
Réponse de Master Supplements, Inc.
Thank you!
My body is not tolerating this…
My body is not tolerating this probiotic well at all. I am having a bad reaction. I was anticipating some minor issues, but that has not been the case for me. Diarrhea with severe cramps and cold sweats. I thought maybe I was dying.
23 septembre 2024
Réponse de Master Supplements, Inc.
Hi Meredith, we are very sorry to hear this! I am sure you have already but please discontinue use. You may have a sensitivity to an ingredient, or once in a while there can be a 'cleansing' period, sometimes referred to a herxhiemer reaction, where digestive symptoms can get worse before they get better. Also with our patented deep delivery and high potency, sometimes, the products can be too strong for some people. We take all adverse reactions very seriously and as part of our proactive FDA registration, we document each adverse reaction, as rare as they may be. We offer a full money back guarantee, so even though your health is the priority, just know that you won't be charged for anything that you are not completely satisfied with. You can reach us at 800-926-2961 or via e-mail at info@mastersupplementsinc.com for assistance.
Réponse de Master Supplements, Inc.
Thank you for taking the time to leave a review, it really helps!
Being new customer to your site
Being new customer to your site, I began using the product search option to locate products. I first found my beta-Xym supplement. However, when I searched for Cleansxym no product by this name came up. I tried a few more times with this search method, with the same result. So a few days later I tried to place my order by going into the drop down for "Products", and here I was able to access both of the enzymes which my doctor recommended me to get. This time I was successful at ordering my enzymes. So, maybe look into why the "search" icon/option did not bring up the second Cleansxym I was looking for.
6 septembre 2024
Réponse de Master Supplements, Inc.
We are sorry for the inconvenience! You did right by going to the main products page but we'll trouble shoot the specific products you mentioned with the search function to get that working better. Thank you for the feedback, if you are happy with the products, please consider updating this review as it dramatically helps us-have a wonderful day!
Quick response after placing order
19 août 2024
Réponse de Master Supplements, Inc.
Thanks for the review!
The website clearly and concisely…
The website clearly and concisely provided all the info I needed to make an informed purchase decision.
18 août 2024
Réponse de Master Supplements, Inc.
We love to hear this-TY!
respectful and gave me a discount
14 août 2024
Réponse de Master Supplements, Inc.
Thank you very much for taking them time to leave a review, we are available should you ever need any additional assistance!
Seems to be working… product should be shipped with educational material
Product update: thanks to a prompt and thorough reply from Master Supplements I am updating my review for this company. My husband has been taking this product a few days along with antibiotics for Lyme and it has made a difference in gut health. My request for Master Supplements is please include an insert in your package that explains this. Without me saying anything to him my husband read the bottles and came away with the same conclusion that he would be taking a useless product. He took it at my request despite our doubts. Education goes a long way…
ORIGINAL REVIEW:
I’ll tell you what’s disappointing… Spending over $100 on probiotics only to receive them in an unrefrigerated box. They clearly say on the bottles that the potency is only guaranteed if they’re kept refrigerated. The fulfillment slip in the box shows they were pulled from the freezer section. Why would you ever ship refrigerated probiotics in the summer in an unrefrigerated box? They were unrefrigerated for three days. So disappointed.
31 juillet 2024
Avis spontané
Réponse de Master Supplements, Inc.
Hi Aimee, I know this may seem counter intuitive but we take extensive extra QC measures to ensure that you have a viable product regardless of high temps during shipping! But before I explain, please note we have a very liberal return policy if customers aren't satisfied in any way.
We have manufactured our products and shipped them the same way for over 20 years now. We store our probiotics supplements at negative 10 degrees in industrial freezers up until the day they ship. Most if not all of our competitors never freeze them after manufacturing and rather they sit for months or more before shipping out to a consumer, our clock starts ticking the day we ship and unlike most other probiotic companies we guarantee our potency through expiration whereas, other bottles will say "at time of manufacturing", which means the product can be 100% dead and they are still meeting their label claims. We put A LOT of bacterial overage in every batch to ensure you are getting the labled potecny and I am happy to share the 3rd party test results via e-mail to show this. We do recommend refrigeration upon arrival but if you can’t because you’re traveling or for whatever reason; simply keep the bottle tightly closed and store in a dry, dark place.
Additionally, here is some more ways we belie we raise the standard on probiotic quality control:
We use colored glass bottles that are hermetically triple-sealed to keep the contents completely inert. The glass bottles block UV light and they allow less external moisture contamination than other bottle types.
We add moisture and oxygen desiccant packets to each bottle and flush the bottles with nitrogen to push excess oxygen out.
By creating the correct environment within the bottle and limiting their exposure to water and oxygen, we fully guarantee that our bacteria will remain stable and potent through expiration.
I hope this helps but please contact us if not. If it is helpful and more importantly, if you take the products and FEEL the difference in your gut function like I am sure you will, please consider updating this review, as a 1star is extremely detrimental for us. We appreciate your feedback and business greatly.
Jeff Porubcan
President, Master Supplements Inc
Great products and stellar customer service
My local source for Master Supplements went out of business. I wondered if the company could recommend other local sources so I reached out via email and was answered almost immediately. That’s amazing! After calling and speaking with someone I decided to order my products directly from Master Supplements. Customer service is stellar, which is rare and I was very impressed. Got my products in a timely manner. Will continue to order direct. While reading the website I was made aware of products I didn’t know about. My digestive health is very important to me. I’m 68 years old and have used Theralac and TruBifido for over 5 years. My 63 year old husband uses Theralac as well. I’m intrigued by the fiber supplement and the enzymes. Will probably try them in the future.
11 juillet 2024
Réponse de Master Supplements, Inc.
We appreciate you so much Marsha, reach out anytime if you need something! _ the MSI Family
MASTER-SUPPLEMENTS IS THE RIGHT CHOICE!
My patients look and feel better, because your products are superior to what they would normally take. These are premium supplements and are well worth the cost!
9 juillet 2024
Réponse de Master Supplements, Inc.
THANK YOU Dr. Bubucea, this one made our day! So glad to hear your patients are feeling the difference!
I bought probiotics that was shipped…
I bought probiotics that was shipped with no source of keeping it cool. All the bottles arrived fairly warm. Disappointed.
27 juin 2024
Réponse de Master Supplements, Inc.
Hi Joanne, I understand your concern but we take extensive extra QC measures to ensure that you have a viable product regardless of high temps during shipping!
We store our probiotics supplements at negative 10 degrees in industrial freezers up until the day they ship. Most if not all of our competitors never freeze them after manufacturing and rather they sit for months or more before shipping out to a consumer, our clock starts ticking the day we ship and unlike most other probiotic companies we guarantee our potency through expiration whereas, other bottles will say "at time of manufacturing", which means the product can be 100% dead and they are still meeting their label claims. We put A LOT of bacterial overage in every batch to ensure you are getting the labeled potency and I am happy to share the 3rd party test results via e-mail to show this. We do recommend refrigeration upon arrival but if you can’t because you’re traveling or for whatever reason; simply keep the bottle tightly closed and store in a dry, dark place.
Additionally, here is some more ways we belie we raise the standard on probiotic quality control:
We use colored glass bottles that are hermetically triple-sealed to keep the contents completely inert. The glass bottles block UV light and they allow less external moisture contamination than other bottle types.
We add moisture and oxygen desiccant packets to each bottle and flush the bottles with nitrogen to push excess oxygen out.
By creating the correct environment within the bottle and limiting their exposure to water and oxygen, we fully guarantee that our bacteria will remain stable and potent through expiration.
I hope this helps but please contact us if not. If it is helpful and more importantly, if you take the products and FEEL the difference in your gut function like I am sure you will, please consider updating this review, as even a 3star is detrimental for us. We appreciate your feedback and business greatly.
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