SCAM ALERT! MASTERFARE, AIRWAAY & TRAVELCREW..... all same scamming organization
Hi everyone, I have a new update on my experience with Airway.
In my previous review I refered to the representative as Ralph but I think his name is Rahul. They are all Indians as I could recognize their both his and 'Henry's' accent. I don't even believe that those are their real names.
After my experience on 21.12.23, I decided to do some investigation. I contacted AirFrance which the ticket was booked through and was told that the ticket was booked by the travel agent called Masterfare. I was shocked to hear this because the travel agent that booked my flight, that I had been in communication with, is Airwaay. The AirFrance customer service agent sent me proof of the ticket purchase by forwarding the correspondence to me and lo and behold, I say Henry's email address. But it wasn't the email address that Henry used to contact me with. It was an email address with the domain "@travelcrew.co.uk". So I googled 'travelcrew' only to find out that it is another travel agent that these guys are operating under. That solidified and proved without a doubt that these people are scammers and operating a travel/flight booking scam under 3 different companies/disguises.
I have requested to get my flight changed as per the conditions on the invoice and they have still not changed my flight. I have not been able to go home to see my family which I haven't seen in 2 years and these scammers have scammed me of my hard earned £1675.73.
They tried to remove my initial review post by saying that my experience with them was not genuine but thankfully trustpilot reached out to me and asked of me to send proof. I did that and now my post has been given "verified" status.
The internet is a powerful tool and I will leave reviews on every review platform to get the word out there that these people are SCAMMERS!
Thank you Trustpilot