I ordered because I loved the idea- collagen benefits along with my favourite hot drink. Delivery was prompt and the price is reasonable. Not to mention the lattes taste amazing and the presentation i... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I first tried the blueberry at a pilates workshop, where the owner spoke about going to Japan and sourcing etc. Great to hear and even happier to support! Great taste without any additives. I also ord... Voir plus
Order originally arrived (and took a while to do so) as an empty tin despite order the bundle that comes with a 30g pouch. I emailed regarding an update on the order status prior to delivery to chase... Voir plus
L'entreprise a répondu
Really yummy matcha for those wanting to get into the matcha world. Cheaper than a Starbucks but still a bit expensive if you want a daily matcha. Really worth it as matcha gives me energy without the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Matcha Please, we keep things simple: seriously good matcha, without taking ourselves too seriously. Our vibrant, smooth, great-tasting matcha blends comes straight from Uji & Yame farms in Japan, and we’re completely transparent about the cultivars, harvest methods, and what’s in your cup. No secrets, no hidden blends, no surprises. We believe everyone deserves premium matcha without premium markups. So we partner directly with expert Japanese farmers in Uji & Yame and bring you fresh, high-quality matcha at an actually affordable price. Fast shipping, friendly support, and a brand that talks to you like a human (with a bit of personality). Whether you're whisking, shaking, or blending your cup, we’re here to make your matcha ritual easy, delicious, and fun. From farm to cup, quality you can trust, clarity you’ll appreciate, and flavor you’ll look forward to every day. Can I have a Matcha Please? Absolutely
Coordonnées de contact
Silverstream House, Fitzroy Street, Fitzrovia, W1T 6EB, London, Royaume-Uni
- hello@matchaplease.com
- matchaplease.com
4,2
Bien
24 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Order sent empty, and replacement order not received.
Order originally arrived (and took a while to do so) as an empty tin despite order the bundle that comes with a 30g pouch. I emailed regarding an update on the order status prior to delivery to chase when it would arrive, but when it arrived empty I hopped onto the website chat to get advice from an advisor. I mentioned I had emailed with no reply, they offered to resend my order and also add in an extra pouch. This got dispatched earlier in the week but has still not been received despite being sent on a 24 hour service with Royal Mail. Royal Mail are showing as still waiting to receive from supplier. I ordered on the 10th of January and to still be waiting is very disappointing, and now the replacement has gone missing. I have tried to make contact again and If I receive no response I will escalate this to a charge back from my credit card company. Checked trust pilot to see if other were having issues but it seems there are not a lot of recent reviews. Just leaving this to warn others!
23 janvier 2026
Avis spontané
Réponse de Matcha Please
Hi Christy,
Please accept our apologies for the delayed response this morning.
Your order has been shipped by our warehouse team already, the tracking did take some time to update. As a gesture of goodwill, we have included a complimentary pouch of our Yame Matcha. We hope you enjoy it!
We apologise again for the error and appreciate your patience.
If you do decide to reorder in the future, please let us know so we can generate a 30% discount code for you.
Best,
Aliya - Matcha Please Team
Amazing quality matcha!
I was so pleasantly surprised about this matcha brand! I heard about matcha please from a creator on tiktok and decided to give it a try. It’s a really great quality matcha, and really worth the price
24 octobre 2025
Good quality matcha amazing customer service.Would always repurchase
Good quality matcha,amazing customer serves.would always repurchase.
6 mai 2025
Avis spontané
My go to place to purchase matcha…
My go to place to purchase matcha online. Quick shipping and the team is very friendly and hands on
4 mai 2025
Avis spontané
Réponse de Matcha Please
Thank you so much for your lovely review, Zainab. We truly appreciate it and are always happy to help!
Best,
Aliya - Matcha Please
Wow its really tasty i really like it !!
16 novembre 2025
Avis spontané
Réponse de Matcha Please
Thank you so much for your lovely review Shahd. Glad you are loving your matcha!
Aliya - Matcha Please
Got the shaker in the wrong color
Got the shaker in the wrong color, contacted customer support, ner got an answer
2 mai 2025
Avis spontané
The taste was not great and the colour…
The taste was not great and the colour was off green
3 mai 2025
ATES
The experience and packaging was amazing and so was the service but I just didn’t like the stuff I ordered
11 avril 2025
I was wondering why the order hadn’t…
I was wondering why the order hadn’t arrived yet, so I emailed the store. They replied really quickly and provided great customer service.
18 mars 2025
Five stars as always
Five stars as always! I order these for my sisters as they love it and drink several a day! The packaging is cute, the product is great and the price point is also great. Will keep reordering
5 mars 2025
All the process went smoothly
All the process went smoothly, and the taste is just so good
10 février 2025
Super Tasty & Easy to Use
Really yummy matcha for those wanting to get into the matcha world. Cheaper than a Starbucks but still a bit expensive if you want a daily matcha. Really worth it as matcha gives me energy without the crash I get from coffee.
13 décembre 2024
Blueberry and Vanilla
I first tried the blueberry at a pilates workshop, where the owner spoke about going to Japan and sourcing etc. Great to hear and even happier to support! Great taste without any additives. I also ordered the Vanilla which is great but blueberry is by far my fave! The amount of product in one sachet compared to other companies as well- 10/10!
7 novembre 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.