The earrings are pretty and unique but the hoops are difficult to close. Often not matching so don't clip together well. You have to use 2 hands to clip them in they don't just click together. The cl... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The quality of these earrings is amazing considering their value and the speed with which they were packaged and sent out. The team were super efficient in dealing with my queries and the earrings I c... Voir plus
L'entreprise a répondu
Matchbox Jewellery is absolutely amazing! My daughter and wife, who always shop here, introduced me to their beautiful pieces. It is the perfect place to find their birthday presents whilst offering g... Voir plus
L'entreprise a répondu
Quick delivery and earrings are lovely. I've got sensitive ears but these are absolutely fine for me to wear and don't irritate my ears at all.
À propos de l'entreprise
Écrit par l'entreprise
Founded in 2020, MATCHBOX is the brainchild of lifelong friends Amy and Debbie. An idea which was just a dream became a reality in the midst of a global pandemic. What took months (well almost a year) of intense planning, late night chats and countless decision changes, MATCHBOX Jewellery was proud to launch just in time for Christmas 2020. As young girls, Amy and Debbie would travel the country to find the UK’s chicest fashion boutiques to add style and charm to their wardrobes, they would play dress-up in their mothers' jewellery, and they would search for stand-out items which others could not find. As soon as internet shopping became the norm, the duo would order items from under-the-radar retailers, pick up the latest styles across the globe and would spend their time browsing the web to see what next was going to hit the shelves. Fast forward to 2020, with internet shopping now at your fingertips as you scroll on Instagram, social channels and the internet, however one store they were yet to find was a destination solely for earrings. With the creation of MATCHBOX, you can now shop for beautiful and statement pieces to dress up your ears.
Coordonnées de contact
4,7
Excellent
61 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great choice at competitive prices with…
Great choice at competitive prices with prompt delivery
27 juillet 2026
Quick delivery and earrings are lovely
Quick delivery and earrings are lovely. I've got sensitive ears but these are absolutely fine for me to wear and don't irritate my ears at all.
25 juin 2026
Great customer service
Wasn’t happy with the clasp on my earring as it kept unfastening so I sent an email discussing this and they sent me a replacement with no hassle so 5 star customer service
11 juin 2026
Avis spontané
Excellent customer service and just…
Excellent customer service and just love the jewellery. Highly recommend!
14 mai 2026
Avis spontané
Best Earrings
Adore all my earrings and I get so many compliments on them. Fantastic customer service
1 mai 2026
Avis spontané
I love my matchbox earrings
I love my matchbox earrings, they are great value for money and always look
gorgeous on! Customer Service is fantastic too and speedy delivery!
31 octobre 2025
Avis spontané
The quality it’s not great
The quality it’s not great. And items are very underwhelming in person than in the website images.
29 août 2025
Réponse de MATCHBOX JEWELLERY
Dear Raeesah,
Thank you for shopping with MATCHBOX, and sorry to hear this. You are the first customer since we have launched to be disappointed with the earrings being underwhelming. All of our earrings are photographed by our in-house photographer and are a true representation of what we sell, and our descriptions are also accurate to highlight the metal and stones. Our repeat customer is one of the highest percentages a store can get, so we must be doing something right.
Please do send us an email, as we would love to try and improve your experience with us. Any personal feedback would be most helpful, and we take all customer enquiries seriously.
Best wishes,
Debbie & Amy
love earrings and so pleased with…
love earrings and so pleased with customer service.
26 juillet 2025
Réponse de MATCHBOX JEWELLERY
Thank you so much Ruth for your kind feedback! We look forward to you shopping with MATCHBOX again soon.
The order was perfect
The order was perfect, the delivery was perfect and I just love them! Thank you!
30 juillet 2025
Réponse de MATCHBOX JEWELLERY
Thank you Maisie, we are so pleased you loved your delivery.
Réponse de MATCHBOX JEWELLERY
That is so great to hear, thank you for sharing and enjoy your stack!
Beautiful earrings
Beautiful earrings! Perfect for wearing everyday. Just what I was looking for and speedy delivery 😊
26 juin 2025
Réponse de MATCHBOX JEWELLERY
So pleased you love your earrings, and yes indeed, they are perfectly comfortable for everyday wear.
Réponse de MATCHBOX JEWELLERY
Thank you Sharon, we are glad you enjoyed your first MATCHBOX experience :-)
Réponse de MATCHBOX JEWELLERY
Thank you Nikki!
Réponse de MATCHBOX JEWELLERY
Thank you, so pleased you love your earrings.
A great addition to anyones earing collection
Have been wearing Matchbox earrings since 2023 & always receive compliments!
With over 10 pairs in my jewellery box, I always have them on rotation as they are comfortable, good quality & stylish.
5 mai 2025
Avis spontané
Réponse de MATCHBOX JEWELLERY
Wow we love to hear that, thank you Katie! Enjoy your many orders :-)
Amazing quality earrings absolutely love them
Amazing quality earrings absolutely beautiful. Really fast shipping aswell. Thank you
28 avril 2025
Réponse de MATCHBOX JEWELLERY
Hi Laura! Thank you for such a lovely review, means a lot to us. Enjoy your earrings.
The earrings are pretty and unique but…
The earrings are pretty and unique but the hoops are difficult to close. Often not matching so don't clip together well. You have to use 2 hands to clip them in they don't just click together. The clasp also isn't as strong as I remember them being when I have purchased before.
I received a stud missing a gem. Was sent a replacement so that was good customer service.
27 avril 2025
Réponse de MATCHBOX JEWELLERY
Hello! Sorry to hear this. Please can you share your order number so we can look into this. We pride ourselves on our customer care and quality, so we are sorry to learn you have experienced difficulties with the clips, as well as the quality.
Two sets by of earrings…
Ordered two sets of earrings on Monday and they arrived on Thursday. Both sets of earrings look great when worn. Item well packaged.
8 avril 2025
Réponse de MATCHBOX JEWELLERY
Hi Wendy! Thank you for leaving us a 5* review, and pleased you like your earrings.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.