Mavis Tire - Concord Avis 3

I came in thinking I needed air in my tires . Apparently I had too much air in it is why my lights came on . But a young lady named Deja helped me out with making sure I had the right amount of air . Thank you mavis tires . Thank you Deja for ur services

Salesman (person) was professional and pleasant - in person and on the phone.

My experience with Mavis has been nothing short of a nightmare, and I want to warn others before they get scammed the way I did.

On June 30, 2025, I went to Mavis for help diagnosing a highway vibration. Instead of properly identifying the real cause, they insisted my tie rods were bad and charged me $854.49 to replace them. The problem? The vibration never went away.

When I later took my car to a trusted mechanic back in Pennsylvania, I learned that:
- The tie rods had been in good condition before Mavis touched them.
- Mavis installed them improperly -- one boot was completely missing and the other was sliced in half, creating risk of further damage
- Fixing Mavis’s sloppy work alone cost me another $600, on top of the original bill.
- The real issue causing the vibration was unrelated to tie rods.

I submitted photos, mechanic statements, and repair bills to Mavis. At first, they agreed to refund me and cover half of the $600 I had to pay to my other mechanic. Then, without warning, they reversed course and rejected my credit card dispute, leaving me on the hook for the full amount.

To make matters worse, when I spoke with their general manager about this, he was dismissive, condescending, and even raised his voice at me. Instead of taking accountability for the clear negligence and poor workmanship, he acted like this was no big deal -- even going so far as to say, “no harm, no foul”. I cannot express how insulting and unprofessional that is after I’ve lost well over $1,000 because of their mistakes.

At the end of the day, Mavis:
- Performed unnecessary work,
- Did it incorrectly,
- Failed to fix my car,
- Forced me to pay another shop to undo their damage,
- And then refused to honor their own promises of reimbursement.

I strongly advise anyone reading this: do NOT trust Mavis with your vehicle. They will upsell you on parts you don’t need, perform shoddy work, and leave you to pay the price.