Mavis Tire - Phenix City Avis 38

⭐ 1 Star

I brought my 2016 Kia Cadenza to Mavis Tires & Brakes (1011 25th Ave, Phenix City) on Dec 19, 2025 for a routine oil change.

Three days later the engine failed. The car had to be towed back to the same location, where staff documented that the engine had no oil.

After the failure, I was told the vehicle must have had an oil leak and had been driven “without oil for an extended period.” However:

• No oil leak or low oil condition was documented on the Dec 19 service invoice
• I was never warned the vehicle was unsafe to drive
• The failure happened within three days of their oil change

An independent inspection by Kia Autosport of Columbus confirmed internal engine failure consistent with oil starvation and found no evidence of long-term neglect.

I have attempted to contact Mavis corporate multiple times and received no response.

A routine oil change should not result in a destroyed engine and silence from the company responsible.

Where do I start.......

Called Josh on a thursday to enquire about 4 new goodyear wrangler GT tires that I wanted put on my 1991 isuzu trooper.

Called him back friday and he told me the price for all 4 tires including installation, balancing, taxes and fees would be $565.00 out the door for a set of four. Good enough!

So I come in monday at 9 for my scheduled appointment and a guy asks for my keys which i give over no problem, he does his 10 minute inspection then we go inside.

He asks me for my keys again to which I reply "I think I gave them to you". I hurried back out to my vehicles searching frantically and after 5 minutes walked back into the shop. I told him "you have my keys" to which he reaches in his back pocket and says "Oh yeah I do sorry"

It was an omen of things to come.

I said "ill be back around lunch to pick it up if thats ok" the guy replied "theres no one in the bay well have it done in about an hour and some change".

So I left with my wife in her car. Not even ten minutes later I get a call stating they've broken a lug nut stud and have to replace it and charge me for the stud plus labor and that they new total will be $759.00 dollars now.

I should have just said put my old tires on ill haul it back to my house and do it. Im a mechanic with a shop locally I just dont have a tire balancer or bead breaker so Ive always used a tire shop.

I get back to the place around 1:20pm, pay exactly $700, 150 more than I was told on the phone but no big deal sometimes its life.

But now for the kicker, I get in the car, get 3 miles down the road and stop to get gas, I take the tire pressure tool from my center console and check the PSI.

30PSI in one tire, 40PSI in another, 25 In the other and 12 PSI on the front driver side tire.

They were so incompetent they forgot to tighten the valve stem and air was leaking from it.

I paid 3 bucks in quarters at the gas station to fill up the tire to 35 PSI then drove another 3-4 miles and stoppped and checked the pressure, this time it was down to 15 PSI.

After dealing with them, the hagling and upselling on the price, and after spending 700 bucks getting a flat, I decided to just drive all the way home health and pride be dammed.

I will NEVER EVER EVER use Mavis and I will never recommend Friends, Family or my automotive customers to ever use them again.

One outta One star would not recommend.

BUYER BEWARE

I have used Mavis before for my front end alignment on 2005 Jaguar. They do quality, efficient work, and with all great Customer service. I had an issue with stripped lug nuts and they took care of for me at no charged, even though I had wrong lug nuts I bought new. They found some lug nuts which looked new to me and sent me on my way. I recommend to anyone for all services. The Real manager very helpful and tries to save you money anyway possible.

Great service on vehicle and to customers!

Friendly and knowledgeable service advisor and tech. Clean facility.

My splash guard was installed after an oil change with 3 loose bolts, and 4 missing bolts.

After returning to the store for the remedy, the staff acted like I was being a jerk! A jerk for wanting a complete job for my money? What a joke. Then when I got my car pulled out of the bay....the steering wheel and door handle was all greased up. Pitiful workmanship.

I appreciate the willingness to help! Thanks for being quick and helpful!

They were very helpful in letting me know what was wrong with my car

The store ran out of oil and had to wait over 2 hours to get an oil change, and the person at the front desk was totally rude and I guess the manager was thinking it was not a problem will not be back

Been using Mavis on Riverchase Dr. Phenix City for several years and have never been disappointed. Yesterday’s visit I received the service I have come to expect and appreciate!

Prompt and professional service.

They were very polite and helpful. Affordable and super quick service. Thank yall very much.

Great service; as always!

Great service good price . In and out

In and out. Everuone there is always cool and fun to talk with. Tron is my guy.

This Mavis never fails to uphold their Gold standard. I'm not a bot, I'm just a very satisfied customer who wants to give credit where credit is due.

GOT ME IN AND OUT IN RECORD TIME

Tae was courteous and knowledgeable. Kept me updated on progress and offered options for replacement tires. Pleasure doing business with professional staff

Josh and Tyler are excellent customer service representatives of your company. They keep me informed as to my vehicle progress, cost and time.
Excellent representation for your company. I get my 6 vehicles serviced at Mavis. Thanks for all you do.