Mavis Tire - Rensselaer Avis 

I brought my SUV to Mavis to have a tire repaired. During the service, the technician removed the wrong tire and failed to properly reinstall it. After I left the facility, the tire came off while I was driving and rolled away. I had my infant with me at the time, and the incident occurred less than a mile from the Mavis location.
This was an extremely dangerous situation. The failure to properly reinstall the tire placed both my infant and me in serious danger and could have resulted in catastrophic injuries or loss of life. I should never have been placed in this situation as a result of a service that Mavis performed on my vehicle.
The incident also caused damage to my SUV. My insurance company is now handling the repairs. Unfortunately, Mavis's proposed solution was not to have the vehicle repaired at the dealership to ensure that it was properly inspected and restored, but instead to have it repaired by "whoever is cheaper." Given that the damage resulted from Mavis's own service failure, I find that response extremely disappointing and concerning.
Prior to this incident, my SUV had a clean accident history. As a result of Mavis's failure to properly perform and inspect its work, my vehicle has now sustained damage that will affect its history and potentially its resale or trade-in value. I am also being required to pay an insurance deductible for damage that I did
I was particularly disturbed to learn about Mavis's reported connection to the tragic limousine crash in 2018 that resulted in multiple fatalities. I recognize that the circumstances of that incident are separate from my experience, but learning about it made the seriousness of what happened to my family feel even more alarming. In my case, a failure involving a tire could have had similarly devastating consequences. I had my infant in the vehicle, and we were extremely fortunate that the tire came off less than a mile from the shop.
This experience has severely damaged my trust in Mavis. A customer should be able to reasonably expect that a vehicle returned after tire service is safe to operate. In this case, that basic expectation was not met.
I am extremely dissatisfied and disappointed with how this matter has been handled. I expect Mavis to take responsibility for its workmanship and make a reasonable effort to compensate me for the costs and losses resulting from this incident. Instead I was giving a "sorry" I wonder what bill can be a paid with an "im sorry" Beaware stay away from Mavis.

This staff at Mavis was very pleasant, courteous and knowledgeable. The gentleman at the desk kept me apprised of the findings, as well as how much longer it would take to make the necessary repairs. For these reasons, this why I choose to go to Mavis over other car repair shops.

Josh and the gang made it another pleasurable experience at Mavis!! Thank you sir

The gentleman that checked me in was very courteous and knowledgeable . Also, my problem fixed quickly.

GREAT GREAT PEOPLE TO WORK WITH. ALWAYS HAVE A GREAT EXPERIENCE WITH THIS STORE@!!!!!!!

THANK YOU AGAIN,

BRIAN MAHAR

Service was fast.
Cost was reasonable.
Friendly and courteous
Keep up the great work!
Thank you

Josh and Travis were great. Will come back

I went in for a tire losing air. I was the first customer when they opened. They took my car in immediately, found the problem and had me back on the road in about thirty minutes. Tyler, the manager, was outstanding!

Love the guys at this Mavis .. Both Tyler's are great & personable. Wouldn't go anywhere else . I definitely refer everyone to them

Customer service is great respectful and pleasant