Mavis Tire - Smithfield Avis 

Absolutely terrible experience from start to finish.

I called Monday and scheduled an appointment for Wednesday morning to have four new tires installed and an alignment performed if needed. I arrived at 8:00 a.m. and found about 10 customers standing outside. The doors were finally unlocked around 8:05.

At the counter, they didn’t want my reservation number. Instead, they asked me all the same questions and collected the same information I had already provided over the phone. They asked me twice what time I needed the vehicle back, and both times I clearly said noon.

Noon came and went without a call. I waited all afternoon. At 4:30 p.m., I finally called them and was told my car was only then being pulled into the shop—more than eight hours after I dropped it off. They told me to head over because the work would be completed quickly.

When I arrived around 5:30, I inspected the car and discovered that three of my four rims had been scratched and damaged during the tire installation.

It somehow got worse. The alignment printout showed that the alignment was actually worse after they worked on it. Several final measurements were still out of specification, including the rear toe, and they handed me the sheet clearly showing the car had not been properly aligned.

They also recorded my vehicle’s mileage approximately 20,000 miles lower than the actual mileage. That error makes it appear the new tires were installed 20,000 miles earlier than they really were and could create problems if I ever need to make a treadwear warranty claim.

So after an appointment that took nearly the entire day, I received damaged rims, an alignment that was worse than when I arrived, and inaccurate warranty paperwork.

My first choice for auto repair, they actually seem to care about the customer and the hardship everyone is going through. They work with you.

I was sad that Sirius left and wasn't sure about the new manager, but he definitely didn't miss a beat. The service is excellent and I trust them to even service my own vehicle

Oil change, tire rotation and tpms check completed quickly.

My experience was great. I got an appointment when I wanted and they were finished earlier than they anticipated. The costs were what they quoted and the restroom was very clean.