MaxSold Avis 

picked a item from a first time seller in dundas ont
item was as described, and was extremely well organized, was out of there is 30 seconds

We had an issue picking up recent auction items/
We did not get what we bid and paid for- The items were misrepresented in photos and the item description clearly listed the items included in lot.
We notified Maxsold to resolve issue and they sided with seller.
We are long time Maxsold customers.
Buyer beware of what you are buying and condition of items as we found and purchased filthy, broken and missing items using Maxsold and let it pass.
looks like jokes on us.

I am a loyal regular customer of Maxsold (which shouldn’t matter). I placed bids on a number of items from one sale. I went online to pay the bill only to find that the seller was allowed to give it to the person who bid $1.00 less than me and I was charged a processing fee of approximately $80!

MS said it was the seller’s decision. I have never had this happen before. I didn’t even know a seller could or would be allowed to do this. The pick up date isn’t until tomorrow. After 2 rounds of debates MS waived the processing fee. What I wanted is for the seller to honour the sale. Interestingly all the other 10 items that I bought were left by the seller.

On another note, we purchased an armoire and bed for our daughter a while ago. The owner made some excuse when we went to pick the items up (no MS employees were there as it was seller managed). We moved part of the bed and put it in our vehicle and went back to move the rest of the order. The woman didn’t open her door. She said she paid a lot for the bedroom set and was upset she didn’t get more for it. We left the parts that we had already moved in her driveway. Maxsold gave us a refund. We asked them to try to speak to the seller on our behalf. A couple of days later the same items were listed by the same seller.

In both cases I don’t get why Maxsold doesn’t appear to protect buyer’s from sellers changing their minds.

BIG SCAM - I was bidding on 1 item and received an email. Hit to link and went to the site and found the bid I had placed never went on so I bid again. I then check my bids and had two items I never bid on. The view from my cell phone was different from my computer. Contact them Said too bad. Basically,. Tried to ask them to please remove my credit card as I don't care to ever go on this site again. NO RESPONSE . Terrible service is it a bot? NOT TRUST WORTHY

I bid for and won an item (close to $400 incl. premium and tax) only to find out 2 weeks later that the reserve was not met and I would not get an item.

The item listing made no mention of any reserve and states "Final Sale: ALL LOTS ARE SOLD AS IS, WHERE IS. ALL SALES ARE FINAL." In fact, MaxSold states on their website that THEY DO NOT HAVE RESERVES: "MaxSold is focused on selling a large number of items quickly to meet our seller's timeline. All bidding starts at $1 and we do not set any reserves or minimum bid amounts."

Extremely disappointed after 2 weeks of waiting

Won an item on a max sold auction only to find out, after inquiring, that a reserve wasn’t met. No mention on the auction site about reserves. Thought I won the item. Made the arrangements to gather the funds to pay and found out I didn’t win the item only after waiting 4 days to hear from maxsold.

No buyer protection. Purchased an item that was listed as working and received an item that was not working and was denied a refund.

I placed a bid on an item it went through. I had 30 seconds to place another bid. I hit bid and then I hit okay to agree on the pricing and my bid just didn't show up. So I answered my bid again again. It didn't show up and I entered a higher amount just because sometimes that's required and it still didn't show up and then the auction closed so I didn't win for the item.
I contacted support but of course they're closed at night when all the auctions are happening. So they contact me in the morning and I told them the situation and basically they said well there's nothing we can do where I think they should have. If there was an issue with the website, some sort of taking the item and re-auctioning it between the people who were bidding on it due to an error in their system. The online support said they'd contact technical support to see if there was an error with the website, but even if they find an error, they're not going to get back to me in time for the pickup time. So basically I'm s*** out of luck is what it sounds like, Even though it was no fault of my own to why I lost the auction.
Also, Maxwell has extremely high add-on prices which on the nice side they do show you how much you will be paying total but the prices ridiculously high and it really doesn't have to be.

Maxsold sucks . The auctions are 1800gotjunk People selling garbage. This is a quick scam online auction that the sellers are watching bidding you up to your max bid. Unless you are able to go and physically see what you are bidding on before you bid don’t waste your money and time. And maxsold customer service doesn’t care about your complaints. Cause they are just the online auction. Sellers list through them. In a nutshell shell your bidding on someone else’s trash .

As a buyer I have had no problems.
As a seller it was terrible. Had to pay $300 up front and then they took 30% of my sales...lol
I basically lost money selling my items.
I tried to add pictures to certain items and couldn't do it.
Never sell with them again. Will continue to buy tho.

Very bad customer service
I miss my pick up because of the weather and they canceled my account

As a Seller (self managed) the process is very frustrating. If you make any mistakes with your listing you can just fix it yourself you have to email or call admin and have them do it. There should at least be a system that allows you to correct the mistake and then have them review the edit and get it approved. I couldn’t even change the address of my pick up location without having them do it and to top it off the correction doesn’t even reflect on your seller app. I ended up having to call again because I thought it wasn’t changed. Also, when I tried to change the pick up date (this is before the auction was live) it wasn’t corrected and I had to have two separate auction pick ups days apart instead of on the same Sunday.They wouldn’t do anything, what a hassle. For the amount of work and money I made after I could’ve posted them on FB Marketplace (where I normally post) and got triple my money and less hassle. I definitely would not recommend Maxsold and would actually warn friends or family what they are getting themselves into.

I've experienced some of the same problems other people have. It's not just not accommodating the customer. It's downright theft. I missed my purchase pickup by 10 minutes and the seller would not give me an alternative time although I phoned her immediately and she was only 5 minutes away. So I was charged on a bid of $181 ....$60 between tax and Max sold fee. They said there would be a charge for the refund which also was the entire tax and Max sold fee. So a total of $120 for something I never received. They are thieves and only care about their commission. The seller is always protected even if they are wrong

My last experience was amazing due to the seller & Doug. Doug puts up with me being moody and at times inappropriately angry and is still kind to me. Thank you Doug.
I am writing because this last seller was the kind of human I was always expecting at a sale but rarely saw. I am here and hope she sees this. Thank you so much for the clothes you sold me. They are beautiful, better than the pictures and they are clean. They smell of detergent. I need to steam a couple of shirts but girl, thank you so much. As you know, this is a crappy week but even the extreme cold yesterday could not dampen my happiness. And you are an amazing human and I wish you all the best. Thank you for being decent, kind, compassionate, responsible, reliable and beautiful.

Change pick up date when i was on location already, i coulnt make it on the new date, asked for shipping but the just BS that main person made a mistake, is not the first time, im done with this people

Garbage company. Just bought VarageSale and has been stealing money from me without any customer support.

Paid for premium for months but once the company changed hands they kept taking the money but denied service.

Can't get a hold of anyone there beyond the first AI message. I've tried to reach someone who can help 10 times now, empty void.

Do NOT pay this company any money, just use free services if anything.

Very disappointing- I missed pick up due to the confusion by the affordable shipping company . All I was asking is for an alternative pickup arrangement - but the customer service don’t want to do there job.
They charge 18% buyer’s premium which is totally steal + 13% Tax = 31% on top of your each bid , and most items have issues - they have the worst terms and conditions and at the end
They put everything on buyer - then what do you charge 18% premium for ??
That’s insane : stay away- I would say run - I spent over 8k and learnt the lesson hard way,
If your item is below $20 - no refund - but still they will keep your $20+ (18% premium + 13% tax ) . Total steal . A big SCAM

Very high buyer's premium and tax on top of the item price + buyer's premium that quickly adds up. On top of that, every single auction I've gone to pick up, I've noticed almost all the employees are rude and dismissive, as if we're picking things up for free vs the fact that we are paying customers. Their terms and conditions include the fact that you should inspect items before leaving pickup, yet I had the seller laugh at me and the maxsold employee talk about electronics "as is" when I asked about checking if they're working. Another auction had the seller hand off bags outside his place. How are we supposed to check items then?? Not worth it for the price and their rude behaviour.

This platform is being used/ run by fraudsters. I saw one item that was an emerald sold on Nov 30 and the same was listed again in another auction for December. This wouldn't be possible without insiders bidding and trying to game the auction.

I had a deeply disappointing experience with a MaxSold auction in Aurora, Colorado. The pickup was chaotic and unsafe--no signage, long delays, and strong chemical odors from the items. The seller was unresponsive and disorganized, and several lots were missing or not as described.

MaxSold denied a refund despite clear documentation and their own policies being impossible to follow under the circumstances. Their support team repeatedly cited terms that don't account for unsafe or misleading conditions, and refused to escalate the issue.
Buyers should be aware that MaxSold does not guarantee safe pickup environments or enforce seller accountability. Proceed with caution, especially for lower-value lots or unfamiliar locations.