I contacted McAlpine customer services in relation to trying to find a spare part for a shower trap that was fitted about a year ago. The trap is a current product i simply couldn’t find the part i ne... Voir plus
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I contacted McAlpine on behalf of a friend whose shower waste had gradually lost its chrome plating. I couldn't unscrew it without a special plastic spanner which I presumed had come with the was... Voir plus
...and McAlpine Plumbing Products of Glasgow certainly has one that is very worthy of the title (thankfully). I had a problem trying to identify a fairly old shower tray waste, in fact I didn't have a... Voir plus
We have been dealing with McAlpine for over 10 years and have always received an excellent level of service from the team. In particular, Margo has always been fantastic to deal with. She is... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
McAlpine has been designing and manufacturing plumbing and drainage solutions in the UK for over 100 years. We supply a wide range of products used by professional installers, merchants and DIY customers across the UK and internationally. Our focus has always been on producing reliable, well-designed products that are easy to fit and built to last — what we call “fit and forget”. Our products are manufactured across multiple UK sites and are trusted in everything from everyday repairs to large-scale housing developments. We work closely with the trade to understand real installation challenges and develop practical solutions that save time on site. Alongside our products, we provide technical support and customer service to help resolve queries quickly and keep projects moving. Whether it’s a straightforward installation question or a more complex issue, our aim is to make things as simple as possible. We welcome feedback from customers and use it to continually improve both our products and service.
Coordonnées de contact
Kelvin Avenue, G52 4LF, Glasgow, Royaume-Uni
- mcalpineplumbing.com
4,8
Excellent
113 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
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Excellent products with a first class…
Excellent products with a first class after sales team. When we had a small problem, it was dealt with very quickly and professionally.
It is rare to find a company who genuinely care about its customers.
I wouldn't hesitate to recommend this company and any of their excellent products.
14 juin 2019
Avis spontané
Non existent Technical Support, RUDE staff
Very poor technical support, culture of rudeness and hostility towards customers from the top down. I would avoid this company at all costs and I would never have faith to recommend their products to any client having experienced their shocking contempt for the end user. Just as well it’s a family business as investors would be livid if they knew how many customers they turn away through their belligerence.
10 juin 2019
Avis spontané
Réponse de McAlpine Plumbing Products
Hi Sir,
I am really sorry to hear of the issues you have had and we'd be more than happy to investigate your query.
I did email you a few days ago to ask for your email address but so far I have not had a response.
You've made some very serious claims about our company so hopefully you will do us the courtesy of allowing us to respond and resolve the matter to your satisfaction.
Kind regards,
Ross McAlpine
Always use McAlpine as they are…
Always use McAlpine as they are trusted, never had a failure yet!!
Professionals use and recommend
19 novembre 2018
Avis spontané
Go to brand for traps etc
I have used McAlpine products where possible since i was an apprentice back in 1980..
Other manufacturers just don't match their quality.
15 novembre 2018
Avis spontané
McAlpine Parts.
McAlpine Parts.
As a Plumber, I use these products on a regular basis. They have a wide variety of parts which helps me in completing jobs on a timely bases. Would not use any other products.
15 novembre 2018
Avis spontané
Excellent range of quality products to…
Excellent range of quality products to get you through most challenges. Always new well designed products being introduced.
A good range stocked at the local plumbers merchants which makes life easier
15 novembre 2018
Avis spontané
No other products come near
15 novembre 2018
Avis spontané
I never use any other brand.
I never use any other brand.
Quality products which you can rely on.
15 novembre 2018
Avis spontané
The best product on the market
The best product on the market. Fit and forget.
15 novembre 2018
Avis spontané
They don't leak
They don't leak, they're versatile, they fit everything on every job, they work well and they're made in Scotland. I just wouldn't fit anything else!
13 novembre 2018
Avis spontané
Quite simply the best quality products…
Quite simply the best quality products on the market.
6 novembre 2018
Avis spontané
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