Medstar Health Avis 

I’m extremely grateful to have such an outstanding primary care provider. Dr. Mark Owolabi is compassionate, attentive, professional, and genuinely committed to providing excellent care. He takes the time to listen, explain things clearly, and make sure my concerns are addressed rather than rushed through an appointment.

What stands out most is the level of care, patience, and professionalism shown every time. I feel heard, respected, and confident knowing that my health is being taken seriously.

I highly recommend this PCP at Mec Star Fort Lincoln to anyone looking for a knowledgeable, caring, and trustworthy healthcare provider. Truly exceptional care from an exceptional provider!

I'm just visiting the Urgent Care in Gaithersburg, MD. The waiting time is unbelievable long! I got here at 12:25 pm and it's now 15:09 pm and I'm still here!! So disappointed! Not coming back!!

I recently visited the MedStar Washington Hospital Center emergency department on July 6, 2026, seeking evaluation for severe referred pain stemming from an exposed dental nerve that was radiating into my neck. My ending diagnosis was a headache and I never stated I had just a headache. I spoke to many staff explaining that I have an exposed tooth and just came from a dental appointment, I am also experiencing my cycle, but thought to visit because of some sharp head and neck pain, which ultimately turned out to be due to the tooth.
While I went in hoping for safe and supportive care, the experience quickly turned deeply distressing due to a severe lack of communication, respect for patient autonomy, and unprofessional conduct from the staff.

During my stay, an unrequested medication was administered through my IV an hour after receiving Extra Strength Tylenol (500mg). When I voiced my concerns about how it was affecting me, the nurse, Genesis, dismissed my reaction entirely, claiming it was just a "baby-sized amount" of Benadryl and that it "should not make me feel a way." Instead of validating my distress, she simply handed me a small handheld fan and told me to "just breathe." When I told the attending physician, Dr. Randi Seidel, that I felt weird, she responded with, "Yep, I did that to you," and when I repeated myself, she said it a second time.

This completely disregarded my lived experience and bodily autonomy, causing an immediate, severe adverse reaction and acute anxiety, leaving me feeling completely unsafe and unheard in a medical setting where I was already vulnerable. For days, I felt immense brain fog on top of being a parent and having to take my child to camp the next day and function at work and school. Patients turn to the ER trusting that their boundaries will be respected and that staff will listen to how their bodies actually respond, rather than brushing off adverse effects with mockery. This visit failed on every level. I am sharing this public review to hold the staff accountable, warn others, and urge hospital management to reevaluate how they train their teams on patient consent, bedside manner, and respect. I am also pursuing this through official internal patient relations channels to ensure proper documentation and investigation.

DISGUSTING!

I will be looking for another doctor. I was left to wait for an hour for the doctor to see me on my scheduled appointment. I wasn’t given any information regarding delays. I left before the doctor saw me because that is unacceptable.

Medstar - where you can only receive the digital PDF copy of your test results by picking up a print-out copy in person because the digital copy cannot be added to your online patient portal. Also, the results have been ready for over 3 weeks but there are zero notifications. And if you call to find out if the results are ready, they don't know and say someone will get back to you, but nobody does.
The medical professionals were fine. But if their practice is associated with Medstar and you are able, look somewhere else.

I was referred to a specialist who is at Medstar and she's great. But the administrative services are not good. Most recent example: I was at Medstar Georgetown University Hospital yesterday for a test. They will submit the charges to my insurance, great. But I want to submit the parking and mileage for reimbursement from my health savings account and I need some documentation that it was medical-related. The receipt for my copay was sparse, all codes and acronyms, nothing that said the name of the hospital or address. I asked for a receipt that had that basic information - letterhead, basically - and the very nice person at the desk said I had to call billing. I got home and called billing, sat on hold for 25 minutes and got a whole bunch of attitude once someone picked up. After having to repeat a couple of times I just wanted a receipt for a payment I made and then sitting on hold, they told me that the charge wasn't posted yet, I could call back in 24 hours. The person on the phone gave me my patient number so I could try to find it in the online billing portal. (I had tried looking at their online billing portal but it told me my password was wrong; when I tried to reset it said it didn't recognize the username, even though I've paid bills online multiple times in the last two years. To log in as guest, I need my patient number, which was not among the many codes on my receipt, nor is it in my patient portal, which is different from the billing portal.)

The next day, I checked the online billing portal, no record of yesterday's payment, which is already showing up on my credit card. I called customer service again, this time she said it takes A WEEK for the charge to post in their system so they can send me a receipt. A week to get a receipt. This could all be resolved if they modified the receipts that print out at the office to have the name and address of the hospital. What a waste of their time and mine, plus one more thing that has to sit on my plate unfinished for a week.

I'm giving two stars because the customer service people at the hospital and the second billing rep I talked to were professional and as helpful as Medstar's procedures allow them to be. But the admin staff in my doctor's office are not responsive to portal communications. If I didn't like my doctor so much, I would switch away from Medstar completely. Will never choose another doctor in that system.

Very frustrating. Didn’t tell me about hidden facility fees or cost of services. Told me they were in network but billed me 600$ for an X-ray. When calling billing was on hold for an hour and before transferring to supervisor, call was routed to an automated message. Never go back

While the professional staff are good, the administrative services including website and payment are awful. No one answers the phone, website is clunky and cannot get into payment site to view bills. Very frustrating experience. Paperwork is also repetitive and frustrating. I wish I had looked closer at this aspect of MedStar before selecting them for medical services.

MEDSTAR HAD TO STOP ALL THESE 4 QUESTION- SECURITY WHEN CALLING THE CUSTOMER SERVICE JUST TO GET CONNECTED TO THE CLINIC OR GET A PRESCRIPTION REFILL. FIRST THEY ASK FOR PATIENT NAME, DATE OF BIRTH, PHONE NUMBER (WHICH IS OK), BUT ASKING FOR THE ADDRESS ON FILE JUST TO ASK FOR PRESCRIPTION REFILL IS TOO MUCH. C'MON NOW! ITS NOT THAT I AM ASKING FOR SOME PATIENT INFORMATION. AND WHEN YOU GET CONNECTED, THEY ASK THE SAME QUESTIONS AGAIN. OH MY LORD!

At Washington Hospital Center MRI's center.. I went to the MRI department, after an hour they informed the waiting room that they were running late.
After the nurse poked me three time trying to get the port in the MRI technician had to do the job. The Siemans Machine was ten years old, small, uncomfortable, and noisy as a construction site. After an hour in the MRI it was discovered that the contrast injection had malfunctioned. The place is tired and the service perfunctory, clearly most of the employees are not trained in service. If you have a choice of MRI locations this is one to avoid.

Medstar is an organizational nightmare to deal with. My IBD doctor was qualified, but clearly overwhelmed by patient volume and made reoccurring errors on lab orders (meaning I was forcefully getting blood drawn every month and had to fight nurses to cancel the orders) and was not timely in their responses to concerns. That said Medstars biggest issue is their billing department. Seems as though they’ve gutted it. No one can help, they can’t take payments over the phone, and they are reluctant to coordinate with co-pay programs which would facilitate patient billing and payment (affordability). Not to mention they hit me with a 300 percent increase on medication which took out of pocket costs from $350 to $1k because of “facility fees”. Leaving them in January 2026 and will be giving my money/benefits to a better provider. Stay away if you hate billing nightmares and dealing with doctors who have zero time for you. There’s much better care out there.

The intake was very pleasant, polite and efficient. The PA was very good as were the other in-person personnel (EKG, X-RAY).

My concern was with the physician who spoke to me via Telehealth visits. She did not listen to me and did not have accurate knowledge. She did not address the problem, instead she told me to see my cardiologist immediately to change my blood pressure medication.

Firstly, one of my medications (atenolol) was not even listed on my paperwork even though I had put it down as one of my medications; t should have been in my chart from previous Telehealth visits for this bout of sinusitis. The physician apparently was not aware that the prescribed antibiotic, Azithromycin, could cause my symptoms: chest pain and headache. I wanted to eliminate the possibility that I had pneumonia or bronchitis.

I am relieved that I do not have either of these and have eliminated them, but I came away very angry and skeptical about the care and competence of MedStar Urgent Care and will avoid this service in the future.

🏥 **Huge thanks to MedStar Montgomery Medical Center** 🙏
On June 18, 2025, I received an urgent early-morning call about critical bloodwork results. I rushed to the ER overwhelmed, afraid, and convinced the worst.

From the moment I arrived, I was met with kindness, clarity, and compassion. Shoutout to **Nathalie, Flavie, and Natcha** in the ER—you kept me calm when I was anything but.

**Dr. Sharma** took the time to sit with me, explain everything, and draw out the full picture of my health. **Dr. Doratotaj** reassured me it wasn’t cancer and promised to follow up. And to **Dr. Janicic-Kahric**—my guiding light in this whole journey—thank you for your patience (and I admit, I should’ve listened sooner).

Lesson learned. Forever grateful. 💙
#MedStarMontgomery #PatientCare #ThankfulHeart #HealthcareHeroes

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They give you a appointment then it's Ike 3 month wait then they will call you to reschedule after you already waited for 3 Mos then you have to wait another 3 months simply ridiculous I'm definitely going to find another health providers to care for me stay far away from franklin square medstar

It's a great clinic in every way. From the appointment process to the examination and even the post-examination support, it is an excellent clinic that makes the patient comfortable and makes things easier for them. We have been going to see Ece Aslan, my son's pediatrician, for two years and the whole Medstar family, especially Ece Aslan, has always been with us with their constant support, knowledge and experience. We are happy to come to Medstar, always!

Worst experience of all time. Went to ER with chest pains. I wasn't seen for 14 hours. Then they couldn't even correctly bill the insurance I provided, so I got sent the bill. Been trying to reach someone to resolve the issue but there is zero support. Phone support goes nowhere, just puts you on hold for 30 mins then hangs up. Chat support goes nowhere. Messages go nowhere. Honestly, at this point, just staying home and getting a heart attack would have been better than going to this hospital.

Not only I received terrible care August 18-25, at their Washington facility, where their night nurses are abusives, but when it comes to billing, they refuse to provide itemized bills to a patient. I called their Boston office 11/01/23, asking for an itemized bill but NEVER received it. When I called 11/10/23 asking for an itemized bill again, not only I was on hold over 15 minutes, but then, the woman hung up on me! Do they thing they are above the law?

Billed me for double what they said they would do. Waited on hold forever and when I talked to someone, they told me to email them. I did, and they never responded.