Low taxes and fast delivery; I really liked receiving a surprise sample of Gun Powder DMAA pre-workout and an energy shot.
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Lisez les avis des autres
great range of products available in every flavour and brand ,won't be beaten on price ,greats deals and savings and always friendly staff available to help in-store ....one of my favourite shops in d... Voir plus
Recently bought per4m egg white protein, this product is beyond ideal for me as being sensitive to lactose, my digestion has felt great. Anyone who struggles with digestive issues with dairy products... Voir plus
L'entreprise a répondu
Ordering process OK Delivery service OK I received a product with the seal broken, emailed immediately with photos attached. Never received an answer but got 6 prompts to leave a review. I don’t kno... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Discount Supplements & Sports Nutrition Online Store. We Offer Protein Powders, Creatine, Amino Acids, Weight Loss Products, Pre Workouts, Vitamins, BCAAs. Premium Quality Brands, Low Prices and Great Customer Service.
Coordonnées de contact
Unit 5, Demesne SC, A91 RY16, Dundalk, Co Louth, Irlande
- megapump.customerservice@gmail.com
- megapump.ie
4,5
Excellent
461 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 15 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Good company to buy protein bars from.
26 novembre 2024
Réponse de megapump.ie
Thank you Julian for the feedback! We look forward to serving you again for all your protein bar needs. 💪😊
Great range, value and delivery
Great range of brands and products, as good of value as you will find for leading brands and quick delivery.
26 novembre 2024
Réponse de megapump.ie
Thank you Gavin so much for your thoughtful review! We're delighted to hear you enjoyed our range, value, and speedy delivery. We appreciate your support and look forward to serving you again! 😊
Brilliant service
Brilliant service, great selection of products and very quick delivery!
25 novembre 2024
Réponse de megapump.ie
Thank you Amy for your amazing feedback! We're so glad you enjoyed our service, product selection, and fast delivery. We can't wait to serve you again soon! 😊🚀
Grate value for the products and…
Grate value for the products and delivery on time as always
24 novembre 2024
Réponse de megapump.ie
Thank you James for your kind words! We're thrilled to hear you found great value in our products and that our deliveries are consistently on time. We truly appreciate your support! 😊📦
All good till your delivery goes wrong
All good till your delivery goes wrong. Long time customer here having ordered almost every other month since 2021. Also, not usually one to write a negative review but my experience with Megapump on a lost delivery was really bad.
For context, I had a delivery for mid-Aug that their postal service partner lost and did not deliver (signed by someone else not even at my address) and not a small amount. What followed was a long exchange with their customer service over the next 3 months while the postal service was doing their investigation (hence the 2 stars because at least they refunded me after 90 days when postal service confirmed they lost the parcel). I tried reasoning with Megapump and showed them proofs (also why would I lie when this has never happened for my 20+ orders before) I even checked with solicitor friends and mentioned that Consumer Law says the company has 30 days to deliver the package. The contract is between the seller and their postal service and my refund should not have been contingent on any investigation. But it all fell to deaf ears.
It's really annoying that Megapump had no regard for doing the right thing, no regard for a long term customer, no regard for their own reputation, no regard for the long term and were hiding behind their delivery partners' 90 days notice (which wasn't even legal as their website said 30 days). I had to repeatedly chase Megapump and ask them to escalate to their leadership and delivery partner (to be fair their customer service was responsive but could have been more proactive).
This has all left a really bad taste so I will be going to other supplement vendors going forward and will be advising my friends and colleagues of the same. They should also sort their delivery contracts if its going to take 90 days for each lost package investigation.
17 août 2024
Avis spontané
Réponse de megapump.ie
Dear Sumit,
We sincerely apologize for the frustrating experience you've had. While our standard claim process typically takes 30 working days, this specific case was complicated by the parcel being shown as delivered and signed for. This discrepancy necessitated a thorough investigation by our postal service partner to rule out potential fraud or misdelivery.
We recognize that the extended resolution time was undoubtedly stressful for you. While we worked to resolve the issue, we understand that our communication and process may not have met your expectations as a loyal customer.
We're glad we were ultimately able to provide a full refund, and we hope this demonstrates our commitment to customer satisfaction. We will use your feedback to improve our delivery processes and customer communication moving forward.
We wish you all the best in the future and hope you find a supplier that meets your expectations.
Sincerely,
Megapump Customer Service Team
Everything is good
Everything is good, product quality, reasonable price and timely delivery
27 octobre 2024
free samples are always a winner
free samples are always a winner. helps me in deciding to try new products ,weather its protein , pwo's or hydration . on top of the great products i already have its always the best online in Ireland these days
25 octobre 2024
First time ordering from Megapump and i…
First time ordering from Megapump and i can't speak more highly of them. I had ordered something that turned out to be out of stock and they were so quick to contact me and give me options. They were great to deal with and I even got a couple of extra little bits in the package. I'll be a repeat customer in future.
27 octobre 2024
Réponse de megapump.ie
Thank you Rosie so much for taking the time to share your experience! It’s fantastic to know you felt well taken care of, and we’re glad the little extras were a pleasant surprise! 😊
Order was much later than normal past…
Order was much later than normal past Orders I received very fast in comparison
28 octobre 2024
Réponse de megapump.ie
Thank you Barry for your feedback! Your order was placed during the bank holiday weekend, which caused a slight delay in processing and shipping. We apologize for any inconvenience and appreciate your understanding. Rest assured, we’re committed to delivering orders as quickly as possible, and we look forward to serving you promptly in the future.
Réponse de megapump.ie
Thank you for your feedback :)
"Great quality products and exceptional…
"Great quality products and exceptional customer service! Megapump consistently delivers – highly recommend!"
27 octobre 2024
Réponse de megapump.ie
Thank you Eoin for your great feedback :)
Réponse de megapump.ie
Thank you Cormac for your feedback! :)
Réponse de megapump.ie
Thank you Mandy for your feedback! :)
Great service and very fast.
27 septembre 2024
Réponse de megapump.ie
Thank you Ian so much for your kind words! We're thrilled to hear that you're happy with the service and speed. Your feedback means a lot to us! 😊
Réponse de megapump.ie
Thank you Adri for your feedback! :)
Very Good Shipping & Customer Service
Good customer service, product selection and shipping
25 septembre 2024
Réponse de megapump.ie
Thank you JR for the great review! We're happy to hear you enjoyed our customer service, product selection, and shipping. We appreciate your support! 😊
Réponse de megapump.ie
Thank you Alan for the feedback! We're glad you enjoyed the fast delivery, found our website easy to use, and appreciated the great prices. We look forward to serving you again! 😊
Just fantastic all round
Just fantastic all round. Affordable supps , fast shipping , easy to navigate the site… best Supp shop I’ve dealt with , + nice Freebies , thank you Megapump
28 août 2024
Réponse de megapump.ie
Thank you Patrick so much for your fantastic feedback! We're thrilled to hear that you had such a positive experience with us. Looking forward to serving you again soon! 😊
Best regards,
The Megapump Team
Réponse de megapump.ie
Спасибо за ваш отзыв и доверие! Рады, что вам нравится наш сайт. Ждём вас снова!
С уважением,
Команда Megapump
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