Mehelp Avis 3

Appalling service- If I could give zero stars, I would.
After perusing the website, I was led to believe that the following:
A 'discovery' call would be held to find out significant, personal information pertaining to my needs, to which a team of 'experts' would then match me with a suitable clinician. The website clearly states putting client first and meeting their personal requirements. I expected a call asking questions about me that would assist in lining me up with a match. A discovery call was booked.
What I actually got...
I received a call from a rude individual who was obviously uninterested and unhelpful. The 'discovery' call lasted 5 minutes, with her telling me that nothing could go forward until I had uploaded a referral. There was no information gathering; they were only giving me the details to send a referral. There was no information that I saw on the site that the referral had to come first. This individual could not have been less interested or helpful if she tried. It made me feel deflated and less positive about proceeding.

I then received an email saying that 'triage' had received my referral, and if I had time preferences or any 'other' preferences, to reply. At this time, I assumed that the initial call was not my 'discovery' call and that I would then speak to someone in more detail in a follow-up call. I did reply to the email with a flexible time availability and I mentioned that if possible, to have someone with a clear speaking voice, as I am hearing impaired. I fully intended to give further explanation on the call that I assumed was coming. It was NOT a deal breaker, just a preference if available.

I then received an email refusing me treatment with no explanation and a recommendation to see my GP for a referral to a face-to-face clinician. IF they had honoured what they preach, then a phone call would have explained things further, and I feel that therapy could have been sorted.There are reasons why I need online and if they had asked in a call, then they would have seen it as not a big deal.

After making a complaint, I was contacted by the CEO on a Sunday, no less than 3 times saying the appointment was declined because the clinician had a 'slight accent.' What she said and what came from the email were contradicting and did not match up.

At this point, the CEO did offer me an appointment but after being treated rudely and the CEO pushing back with unwanted contact , I declined. I was dubious about the quality of the clinician, considering the CEO, in my opinion was not very professional. I also realised I would more than likely have to deal with the secretary again. No thank you.

I then wrote a review on here and other platforms, warning others against getting involved with what I believe is an unprofessional business that falsely advertises and fails to follow through on their 'promise.'

Pushback from the CEO quickly followed, flagging my review and shutting down her review options on other sites so people could not access them. At this time, I also asked the CEO for the contact details of her governing body three times to which she would not comply. She eventually did.

After specifically requesting that she not ring me, she did anyway, to which I was very explicit in telling her where to go. She contacted me several times via email, and when I pushed back, I was sent an email that was a poorly written attempt at a cease and desist letter, demanding me to remove all feedback and to stop contact otherwise, police and legal proceedings would follow.

It was then I rang the CEO directly. She was initially 'pleasant' however soon became dismissive, rude, spoke over the top of me and was speaking in a way that I feel was dishonest. I believe she was just trying to cover herself. She started off by saying she wanted to come to a positive solution for me, then said there really wasn't one. Then, in my opinion, she began gaslighting me by blaming me for the whole situation and touching on my mental capabilities and health. She also admitted that she wanted me to remove the feedback and kept going back to that.

As for their response to my behaviour... YES! I did become rude and irate. I was pushed, threatened, no apology. I feel I met her behaviour.

I stand by my experience of how I was treated. I recommend people do not use this company if they genuinely need support for their mental health. Check out their reviews on other sites.

1 Star - Disorganized, Unprofessional, Inadequate Support
I signed up for MeHelp's bulk-billed telehealth psychology services during a crisis period and had an extremely disappointing experience.
Session 1: My first appointment with a practitioner named Ileah went well - she was fantastic and I felt hopeful about continuing therapy. However, she informed me on our first session that it was her last day at the practice and she was leaving. No one from MeHelp informed me of this beforehand, despite me booking specifically for ongoing care.
After Session 1: I emailed MeHelp expressing disappointment that they booked me with a practitioner who was leaving without informing me. They apologized and promised to find me a "great match" and ensure my session notes would be seamlessly transferred to my new practitioner.
Session 2 (Attempted): My second appointment was scheduled with a practitioner named Hayda. She did not join the session at the scheduled time. After 30 minutes of waiting and sending multiple messages with no response, she finally called - 30 minutes late with no real apology. When the session began, she asked me "what I wanted to talk about," revealing she had NO ACCESS to my session notes despite my explicit consent for transfer. Given that my first session was entirely intake/background, I would have had to spend another full hour repeating everything. I ended the session after a few minutes as there was no point continuing.
Administrative Issues:
MeHelp does NOT answer phone calls - only a voicemail directing you to email
Session notes were not transferred despite consent and promises
No accountability for practitioner lateness or lack of preparation
Generic apology emails with no meaningful follow-up
The Reality: MeHelp appears to be a high-volume telehealth mill with poor administrative systems and no real quality control. For people in mental health crisis who have limited bulk-billed sessions (10 per year through Medicare), having sessions wasted due to their disorganization is unacceptable and potentially harmful.
I have since switched to a different provider and would strongly recommend others do the same. There are other bulk-billed telehealth options in Australia (Access Health Online, Remote Therapy, Someone.Health) that appear to have better systems in place.
If you value your limited Medicare sessions and actually need professional mental health support, look elsewhere.

My family travel for work which makes it hard to see someone face to face . Mehelp allowed me the flexibility to keep my schedule and get the support me and my family needed. Great team and support. Highly recommend them!