M. Elizabeth Jewellery  Avis 28

So helpful and patient. I l9ve these final product. Its perfect 👌

Struggled to find this item in the colour my daughter wanted. She is delighted. Quick delivery.

Great and high quality product! Quick delivery. Exactly what I needed and definetely thinks this brand deserves more recognition, 10/10!!

I absolutely love this charm necklace and every time I wear it people comment on it. The fact that they’re removable charms means I can swap them about to create a different look. In fact I’m now buying more charms so I can do this. I love how the necklace is sturdy and waterproof and it won’t fade or mark. I feel like I can wear it without worrying about it. I’m not good with delicate! So this is perfect for me. And so cute. I just love it. The postage was super fast too.

Lovely quality and design

Super helpful, quick responses, fantastic customer service and products!

I have purchased from their sister company several times in the past and been satisfied with the quality and service provided and thought i would try this one due to seeing some lovely bracelets.
I opted for the mesh bracelet with engraved charms as I had had my eye on it for a while. When I was told I could have my children's handwriting written on them I thought what a lovely unique idea.

Sadly, I wasn't to know I would be incredibly disappointed. I felt that their customer service was unprofessional and dismissive.
The engraving came quite faded on one. When I contacted to say this I was told it was how I had sent the names and that's how the machine had picked it up. There had been no advice around this before the purchase but I figured fair enough, can't be helped.

2 days in and the other charm faded incredibly from dark to barely there. Again, I messaged to ask if this was a normal process and the response was 'to wipe it'.

I then contacted again to express my disappointment, I was offered a refund if I returned the item (presumably at my own expense) and told I was taking up their time. I'd like to note that this item wasn't cheap for a stainless steel bracelet at a total of a £42.50

Whilst I considered the refund , I feel uncomfortable knowing that my children's handwriting, although barely visible would be binned. I now have a 2 week old bracelet that looks as though I've had it 5 years.
The bracelet and material itself is well made but the engraving just looks awful.
*In response to the sellers reply.

Yes, I blocked your personal messenger as I felt it more appropriate to continue on your business account. 

I would hardly have said that you spent hours with me, although you did discuss what choices I could have.

I can also assure you, it has definitely faded. I have photos from the day it was delivered onwards. 

The quality is amazing, I'm in love.

This is the third piece of jewellery I have bought from M.Elizabeth. I absolutely love this anklet & found the card with QR code to watch videos how to put it on really helpful. The customer service from this company is exceptional.

There was a misunderstanding over my order which was rectified very quickly. Jewellery is beautiful & my daughter loves it. Great birthday present for her.

Absolutely love my necklace, beautiful design and excellent quality. Communication and delivery were efficient.

Amazing communication, so kind and helpful each step of the way. Fast delivery, well packaged and my item is extremely beautiful

Great experience! Emailed them for a 30cm anklet chain as this was out of stock on the website and they checked stock and adjusted it just for me! Then sent it out in time for Christmas. Service and anklet was lovely. Would 100% purchase jewellery from them again. Thank you!

So pleased with this necklace, excellent quality and supporting a small local business as well.....win win!

Beautiful earrings, lovely packaging and quick delivery.

Lovely necklace. Great delivery thanks.

Love my new necklace!
From ordering to delivery, it was seamless. Great quality products at great prices.
The only issue I had, was deciding which items to buy!

I ordered the tiny tag necklace as a post-baby gift to myself and I am absolutely in love with it!!
It’s great quality and looks stunning. Perfect

Great product, fab communication and quick delivery. Very happy.

Fab service.
Beautiful quality product at an accessible price point with fast delivery.

Would not hesitate to order again or to recommend to friends and family.

Thankyou!