Menzies Aviation Avis 

GEEN service. Op Schiphol was de balie niet bemand toen wij onze koffers niet op de band vonden. Het track and trace systeem online registreerde onze code niet. Ze nemen de telefoon niet op als je wil bellen. VRESELIJK! Uiteindelijk vonden ze maar 3 van de 4 koffers terug, na 5 dagen mailen, bellen, smeken.

Menzies Aviation baggage handlers at Sydney are pathetic.

Never answer the mobile or landline. Never respond to emails.

Held my baggage for days on end with no word or interest in delivery.

Worst experience ever! It’s really sad that the companies like this are getting such huge contracts when they should be out of business.

Man kan ikke komme i kontakt med dem - når man anmelder sin manglende baggage får man en mailadresse man kan anvende - ingen som i absolut ingen gider svare på mails - telefon nummer en meget godt gemt væk og hvis man får fat i dem kan de ikke gøre noget eller besvare noget - forstår ikke at British Airways kan bruge dem til deres kunder ?

If I could give Menzies 0 stars I would. We recently travelled with our dog to Prague. We went to the Menzies office to collect her and were met with the rudest woman on earth. She was confrontational and laughing at us as we couldn’t speak Czech. We asked if someone could speak English but she just kept shouting at us in Czech. We eventually were helped by a random person who was familiar with the place so we were directed to the office where you pay. Of course the people in here could speak English to take our money. We were told to stand outside and get a ticket which we did. Our ticket came up and a man again started shouting at us in Czech. We said we don’t speak Czech to which he replied you’re in the Czech Republic speak Czech. He fobbed us off to another section where we met another delightful person at this point we are almost an hour waiting for our dog. In the import office the clerk had his feet on the desk and scrolling on his phone. We told him we are there to get our dog and he said we don’t have a dog, this obviously made us even more panicked because now we think our dog is missing. He sends us off to the vet (which we knew wouldn’t know as this was an EU-EU flight). The vet who has nothing to do with Menzies was very nice and understanding. The receptionist called Menzies cargo who said they do have a dog so we went back to the person who again had his feet on the desk and told him our dog is there. He laughed again joked with his colleagues and said we don’t have a dog. I demanded him to check and showed him the invoice so he eventually done a dramatic sigh like a child and made a phone call. He got off the phone laughed at us and said ‘oh we do have a dog’. At this point I was livid but knew escalating the situation would make matters worse. The guy told us to meet him at a certain door so we went there and he brought our dog out on a forklift, put the forks down and just gestured us to remove the crate. Our dog had no water and was panting like crazy after being through a stressful flight and being locked in a cage in a hot warehouse for 2 hours. We took the crate off and he just drove off leaving the cage cable tied closed. Another worker was standing there who assisted us with a cutters. Overall it was a horrific experience which just made an already stressful day one of our worst yet. Shameful carry on from Menzies staff

lost my luggage from copenhagen to amsterdam, filed a report with them, gave me an email and a phone number that were unreachable. now they’re sending my luggage to the wrong airport, so to talk to them i had to pay 80€ of taxi just to have told that they couldn’t answer because they were “busy” (i tried to call them from 5pm to 8:30pm and also sent them 4 emails). on top of that when i arrived, after they had conceded me 10 minutes of they’re precious time they just closed the information desk, despite the fact that it was 9:30pm and they were supposed to remain open until 11pm (as they stated)

Worst ever company for ground service.
They gave us a reference number for a lost bagage in Lisbon, supposedly found but when I reached them they told me that this piece of luggage wasn't in their system... And the difficulty to reach them by phone or email was unbelievable

Shambolic! Shame on Glasgow airport to out sourcing the most disgusting and I say that with spit and venom!
I hope whoever the senior management never allow your mothers to encounter! Shame on you to the point of get rid of big bird that thinks she runs the airport! I mean in this day an age! What’s is your interview process? Big lassie no self control yup she do fine! Disgusting

Would give 0 if I could.

Our flight was delayed and arrived in Edinburgh 40 minutes later than scheduled, and right after a couple of other flights. Menzies aviation are the baggage handlers.

Things I give Menzies grace for:
1. Its not their fault our flight was delayed.
2. It’s not their fault a load of flights arrived at basically the same time.

Reasons for 0 rating:
1. Our flight was the next one listed (and only one!) listed on the luggage carousel to get our cases.

2. We had to wait 1 hour, 15 minutes for our bags. 2 flights got their bags before us (managing to jump the queue, which doesn’t upset British people at all…). Our flight also just disappeared off the screen. Twice.

3. There was not a single person who could help us:
* empty enquiry desk.
* QR code to use if no one is there takes you to an online claim form.
* no phone number exists in the internet to get through to someone.

I’m now getting home 3 hours late as we missed all the buses, and I’m incredibly angry and the entirely lacking service.

Zeer traag, als je dit bedrijf kan vermijden, doe het!

Would give 0 stars if possible. Had an extremely unpleasant experience flying from Amsterdam to Malta. The lady at the check in desk was extremely rude, arrogant and unprofessional. Would not let me take my hand luggage with me on the plane even though my ticket was specifically issued so that I can have it with me.

⭐⭐⭐⭐⭐

A heartfelt thank you for the outstanding assistance service for disabled passengers in Cyprus (Larnaca & Paphos)!

We would like to sincerely thank the team providing the special assistance service for passengers with reduced mobility at Larnaca and Paphos airports. Compared to our previous experiences – especially at major airports like Munich, Frankfurt, or Zurich, where our relative was once forgotten and left standing on the roadway – the service in Cyprus is truly exceptional and impressive.

The staff were friendly, attentive, respectful, and efficient – calm yet highly professional. The entire process was well-organized, and our relative felt safe, well cared for, and genuinely welcome.

This service sets a shining example and deserves the highest praise.
We have no personal or family connection to the provider, nor are we Cypriot citizens – this review comes from genuine appreciation.

Thank you so much – and please keep up the excellent work!
Experiences like this make travel possible and pleasant again.

I had taken a flight from Zürich to Lisbon on Friday evening (27th of June). After landing and taking the bus from the plane to the airport (LX2080 - Seat 31A - 21:20 to 23:20), I noticed that I had forgotten to take my wallet from the pocket in front of the seat where I was seated. After talking with a lady from security, she mentioned that I could not go back, and that I had to go to the lost and found, to ask for my wallet back.
At the lost and found, I talked with an agent. She went away to perform some checks and came back to me. She confirmed to me that my wallet was found, but that it was too late (it was almost midnight) for somebody to bring back my wallet. She advised me to give my contacts, so the company (Menzies Aviation) could contact me the next morning, for me to pick it up.
Not having received any call in the morning, I decided to come back personally to the airport in the afternoon, to ask about my wallet. The answer from the agent at the counter was : "who said that your wallet was found, because I have nothing in the system". He then advised me to go to the police because nothing had arrived.
Now 4 days have passed and I have changed my declaration to theft. Unbelievable, that the company could not give me more support than that and did not try to understand what happened in the meantime. Poor service for that matter and I remain without documentation to fly back.

Efficient delivery of delayed luggage by AirFrance. Waited only 2 days (weekend) for the home delivery. Both stuff at the airport (GOT) and at the delivery service were very helpful and kind. Luggage were delivered in good condition. Well done!

I accidentally took an identical bag after a long flight and noticed the mistake whilst still in the airport, I contacted a member of Menzies staff who said that no one can access baggage claim for at least 3 hours. I asked them what to do with the other persons luggage and she told me I must take it with me, when I said I didn’t feel comfortable taking a strangers belongings she threatened to call security on me if I didn’t take it. When I said that’s fine, she made a call and then came back and gave me ‘permission’ to leave the bag in her care. I contacted the airport service desk who told me 1) Menzies are legally responsible for the bags of their passengers 2) Menzies do not have customer service phone number and 3) that even if I came back tomorrow there’s no guarantee that someone would be able to give me access to my bag, it’s a lottery. While all this is going on, someone is looking for their bag and mine is going round and round on baggage claim. Struggling to imagine a more pathetic operation or customer service experience, judging by their rating here, I am not the only victim of their incompetence. The initial error was mine, everything after that is them. Could have been resolved in 10 minutes.

Menzies baggage services provide an appalling service for our delayed luggage on a flight from Doha to Auckland with Qatar Airways, arriving on 26.6.2025. Many passengers had their luggage left behind in Doha airport. We have air tags on our luggage and could see it arrived in Auckland the next day. We were given a 'Property Irregularity Report' form for our missing luggage but the lady forgot to give us the reference number. After ringing Menzies a few times with no answer, I emailed our form and boarding passes and luggage tags to them. I got an immediate reply asking me to confirm our address and telephone number which were already in our original email and I asked her to send our luggage down to us in Timaru which had 2 connecting flights that day. Nothing happened until well after the flights had gone. After leaving 3 telephone messages, someone rang me at 6.30 pm and told me he would send it to Christchurch that evening or the first flight the next day. I asked for reference number and was given an incoherent number with not enough letters and too many numbers! Nothing happened and after more emails and phone calls, I had a call back on the second day at 1.30 pm to say they will send the luggage to Christchurch airport with Air NZ on a flight leaving at 4.00 pm and ask them to courier the luggage to us. It was eventually 'rushed' onto a 7.00 pm flight, but at least, our luggage is now with Air NZ baggage services which is professional and helpful. Hopefully, we can get our luggage tomorrow, third day after arriving home.

No idea how they are still in business with such a rude customer service! If you see them at any check in desk, avoid !

Maria M. From OTP Bucharest airport made our day a nightmare and delayed our check in with 1h.

We will make a complaint to Ryanair.

I flew Wizz Air to Athens in May. My ticket confirmed that I had paid for a 10kg take on luggage but they told me that I hadn’t. I had to pay an extra £65.50 to take it on board. I had booked the flight via opodo and they said the receipt did not have enough information for them to proceed with the complaint. I looked on Menzies Aviation UK ltd website. There was no contact email or phone number. I obtained a number via the internet. I rang it 3 times and there was no reply. My advice is to avoid them like the plague. Their service is psychopathic.

Det virker som om nogen snyder med statistikken. De sidste 10 minutter har der stået at bagagen løb på båndet men båndet har stået stille og tomt.

I would like to express my deepest thanks and appreciation for Naomi Ogban, who assisted me and my family at Heathrow Airport on 22nd May 2025 (am). I was in an extremely stressful situation, and Naomi went above and beyond her duties to support and guide us through it.

Her calm, compassionate, and professional approach made an immediate difference to our experience. She not only provided the practical help we needed, but did so with genuine warmth and empathy, qualities that made a world of difference during a difficult moment.

Naomi is a shining example of exceptional customer service. She is a credit to Menzies Aviation, Heathrow Airport, and Air Canada. People like Naomi truly deserve recognition for their outstanding work. Please pass on our heartfelt thanks to her from me and my family.

She turned a stressful day into a manageable one and for that, we are sincerely grateful.