Was really annoyed to be woken up by MePACS at 6.00am this morning, reminding me to press my daily call button. My reminder has always been set for 9.30am. According to MePACS'customer care there w... Voir plus
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Lisez les avis des autres
I would rate your service as zero, from the time the purchase request was made months ago from Care Connect on my mothers behalf we still do not have the pendent or the set up. I understand lock-... Voir plus
L'entreprise a répondu
I'm thankful for the MEPACS service as it gives me more confidence when I'm out and about with my Mobile Mepacs, as well as at home in my garden, etc, and especially at night. I've always found the... Voir plus
L'entreprise a répondu
Easy installation. Helpful staff. Reliable products include key safe and mobile alert button with GPS and sudden fall detector. Reassuring to have daily check in rather than just monthly. Home pendant... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The MePACS personal alarm is a 24/7 service responded to by trained professionals, based in Australia. In an emergency, a simple button press will activate the alarm, and our response monitors will talk to you through the alarm to assess the situation and arrange for help. Night or day, we provide a vital service and peace of mind to our clients and their families.
Coordonnées de contact
PO Box 52, 3199, Frankston, Australie
- 1800 451 300
- mepacssale@mepacs.com.au
- mepacs.com.au
2,8
Moyen
568 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Out for x rays when needed to remove…
Out for x rays when needed to remove device from body. I dropped my device and was contacted by monitoring promptly. Polite and professional enquiry after incident occurred left me satisfied. Thankyou.
12 août 2021
Very helpful and patient
12 août 2021
Easy installation
Easy installation. Helpful staff. Reliable products include key safe and mobile alert button with GPS and sudden fall detector. Reassuring to have daily check in rather than just monthly. Home pendant is waterproof so I can wear in shower.
12 août 2021
Helpful and friendly staff along with…
Helpful and friendly staff along with good products. An all-round good experience.
12 août 2021
I haven't had to use you yet and hope I…
I haven't had to use you yet and hope I never have to. However I have accidentally pushed the button and had a quick response for which I thank you and I apologize for this.
Regards
Irene.
12 août 2021
All good so far.
Happy with the setup and testing procedure. Have not had a need to press the 'help' button yet so can't comment on that part of the service.
12 août 2021
As a person living alone
As a person living alone now, I feel safe that if I need help it is only a button pressed away, to receive same.
12 août 2021
Proactive monitoring.
12 août 2021
Very helpful and friendly and quick…
Very helpful and friendly and quick service, looking forward to getting it all installed next week. Will feel much safer when I know someone will be there to help if anything happens.
12 août 2021
I found the installation guy was very…
I found the installation guy was very helpful however I forgot to press the button on the 16th and I can't remember which button I have to press.
12 août 2021
Don't really have review as I haven't…
Don't really have review as I haven't yet received product
12 août 2021
Our daughter organised for my husband…
Our daughter organised for my husband and myself to get our MePacs.
We found the Company were very helpful and supportive in installing
the discs. We were having trouble with the antenna, so the
maintenance man came out on Sunday to fix it. We were very appreciated
of the service.
11 août 2021
Only been using dependent for a few…
Only been using dependent for a few days. All seams fine.
11 août 2021
I would rate your service as zero
I would rate your service as zero, from the time the purchase request was made months ago from Care Connect on my mothers behalf we still do not have the pendent or the set up.
I understand lock-down prevents this but it is deemed an essential service to her as her safety comes first.
We do not have this service set up yet
8 août 2021
Réponse de MePACS
Hi Dragica,
Thank you for your comment and we’re sorry to hear about your experience. We’ve investigated this and the delay has been due to COVID restrictions with our installers not allowed into client’s homes. One of our team will be in contact with you shortly to discuss other installation options.
Regards,
Alayna from MePACS
I found the staff I spoke to helpful…
I found the staff I spoke to helpful but was disappointed to find that I cannot obtain a mobile alarm for sometime. This was not explained when I signed up and as I walk regularly I feel a little dismayed. I have also requested help with transferring the home alarm to the wrist fitment but have not received any advice,
8 août 2021
Initial Impressions.
Service has started only recently and initial communications and support has been satisfactory. With more experiences and interaction the rating may become higher!
8 août 2021
I received the initial call from MePACS…
I received the initial call from MePACS today and found they were very helpful and easy to understand when setting up the device.
7 août 2021
Always professional
Accidentally "pocket-dialled" my Mepacs monitor. Their response was swift, professional and cheerful--like every interaction I have had with them.
7 août 2021
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