MePACS  Avis 568

Have always been excellent. Just wish I didn't have to pay the monthly payments at 86 years of age
Thank you Giovanna De Maria

no problems in the many years that I have been a member 0f mepacs; the telephone is always answered immediately; I get a phone call whenever they suspect something is wrong

My phone contacts are always polite and helpful. One concern I would like to share relates to the alarm pendent. I can't wear it bed when asleep as my movements can set it off and I don't hear the alarm because I remove my hearing aid when sleeping. I can't suggest an answer but thought you should be aware of my problem.

Very happy with me pace service. Val

I am very happy with the service from Mepacs, I have had it for a long time,
have not have to use it a lot, but I have they have been great. My mother
had your service too, and she had to use it often and without the service I don't know what I would have done I have no complaints so far

Years ago, when breast cancer metastasised into my bones, I decided that I needed some sort of security in my home. After several calls to Vital Call and no response to my many messages I decided to find another service and, lo, there was MePacs. I rang and left a message and within the hour, they responded.
Although their service did not encompass NSW at the time, they agreed to extend their assistance to me through my Home Care Provider!!
Since that time I have been very satisfied with their follow ups and checks that my pendant is in working order, and I am confident that they will be there for me when I need them to be.
They have now included NSW in their coverage and many lucky people have put their lives in MePacs’ hands!
Well done MePacs!!

They did a great job of answering my questions.

Excellent service, maintain close surveillance but are never intrusive.

I had no issues except I had to ask "who was calling?" Over recent weeks I have had many scam calls so do not always answer my phone.
Interview was professional and at times light hearted.
I very rarely give "full marks" -

Patricia

Recently, we accidently turned off our alarm base unit at the power point !
Mepacs,will carry out routine checks to see if customers are using their devices properly and if they are in working properly. Mepacs rang our home and asked us if our alarm was in working order.
By alerting us to the fact that it was not registering any signals, we checked
the unit and quickly found out it was not switched on.
This gave us some sense that we are being looked after and also reminds us
to check our personal alarm and base unit.

I have tried twice to have my call answered .Yesterday March 30 and today 31st March....Where is the service I have paid for ? Your answer service is not responding quickly enough I have waited on the phone both occasions.at least 10min Probably even more than that. I left a message on your Accounts Department yesterday and have yet to receive a call?

you need to re-design the alarm button, to easy to activate when worn around the neck.

Dear Mepacs
I am extremely happy with your service, after I had two falls you were here to help me straight away called the ambulance who was here within ten minutes.
You even put up with me pressing the unit by mistake, not on purpose.

Extremely happy with your service. You were very good with my mother and this is the reason I chose you. Thank you for your service. The girls are always very pleasant.

I have been a MePacs member now for 3 years plus. I am now 80 years old, and live in a Lifestyle Village with my wife, I also have major mobility and health issues.
There are times when I am alone and I find the system very comforting to know that there is help at the end of a button push.
The monthly tests are encouraging knowing that a trained operator is there to assist.
Highly recommended for aged persons with health issues.

I have had to press my button a few times and always get a quick response. Also I I forget to press my button in the morning the ladies are always nice not cross about my forgetfulness.

Fortunately Graeme has not needed to call for an emergency.
The prompt response on the monthly 'call in' is appreciated.

I am very happy with Mepacs service, cannot fault it in any way, thank you

Monthly pendant check was done quickly, efficiently and with no problems.