meritbeauty.com Avis 

Completely incompetent company. Like so many other poor people they’ve taken money from and not delivered. Customer care is very low on their agenda, taking money with false hopes is obviously much higher. Avoid.

I’ve sent 3 emails requesting to return a portion of my order following all of the processes on their return policy within the recommended timeframe with absolutely no response. Would not recommend doing business with this company they don’t stand behind their return policy

I ordered over three weeks ago and there is no shipping information and no reply from Merit. Do not order from Australia.

If you are based in Australia, do not order. I ordered from Merit website on 19 November and still no parcel has arrived. Each day the shipping arrival estimate gets pushed out a few days. Both Passport Shipping and Merit Beauty customer service have been extremely unhelpful and I am unsure if the parcel will ever get to me. Do not order from here.

Like many others, I made recent orders from Merit which have not arrived. They appear to have contracted the poorest rated courier services available. Over 3 weeks and my orders have not arrived, have been sitting at depots in my state not moving. You can’t contact the courier company, I’ve tried their ‘passport’ delivery people with no success. I’ve emailed Merit twice with no response other than a generic we will get back to you. I love their products, my first order early November arrived within a week. Very disappointed that they have launched and hard marketed only to not be able to meet consumer demand and display very poor customer service. Do not recommend their online purchasing experience.

I ordered products on the 25 of November. The original estimated arrival date was the 6th of December. It's now the 17th of December and it still hasn't arrived. Emailed Merit directly, emailed the shipping carrier directly, no answer. Really disappointed.

Wish I had seen these reviews before I ordered. I was so excited for Merit to start shipping to Australia, but unfortunately don't think I'll be ordering again as their shipping experience has really let them down - and it looks like I'm not alone.

I made an order on the 24th of Nov and my parcel is still yet to come. The Merit website claims 10-12 business days shipping, and my original ETA was 5th - 9th Dec. It's now three weeks later, my parcel has been delayed 4 times, and I have no faith that it's actually going to arrive.

I've emailed their shipping carrier Passport multiple times, and all they've been able to tell me is that it's on it's way. The local carrier they use, Parcel Freight Logistics, has terrible reviews online and has only provided two updates in 2 weeks. My parcel arrive in Australia 2 weeks ago, and I live in Sydney, so don't know in what world it could take this long.

I've ordered many things from the US, and they've always come via DHL or FedEx, who manage to deliver to me within the week. Don't think I'll be ordering from Merit again until they find a more reliable shipping partner.

UPDATE: order ended up arriving after 4 weeks, however both the complexion stick and the eyeshadow were bone dry and unusable. I emailed customer service with photos and they refunded me for both products immediately.

Placed an order on November 23. The delivery date gets pushed back by two or three days every time I check the tracking number. It has happened three times now. It is now scheduled for delivery on December 17. I wonder if this will keep going on forever. I understand it is a busy time of the year but almost four weeks fore delivery is ridiculous. Customer service is unhelpful.

An expensive brand like this should have better logistics in place. They advertise clean products and market themselves as a “minimalist” brand. I would have thought they would care as much for the environment. Shipping packages from overseas as opposed to having a local warehouse would solve the logistics issues, reduce their carbon footprint and keep customers happy.

**UPDATE** and upgrading.

everything arrived as advertised. (The free mini bag is a mystery.. very cute, blue velvet, but when would you use this??) l’m happy though.. all wrapped for stockings. ❤️

I ordered 29 November… and zero shipping updates so far. I understand it’s a busy time of year, but.. nowhere near other suppliers.
Sent email .. response was ‘we’re busy. Sorry .. no changes or cancellations once order has been placed’. Not promising tbh.
Will post update.

I ordered their intro set a year ago after a friend recommended their products for an everyday natural look. Since then, I've reordered some of the products in the kit. The brush, foundation stick, bronzer, blush & brow are everyday staples for me, and they're great for traveling. The lineup is pretty expensive overall and I'm not a fan of the mascara, but I got a lot of life out of the staples and never grew tired of them!
I've been using this brand consistently for about a year. The customer service team has always been responsive, and the products are good with clean ingredients.
If you're looking for a low-maintenance everyday routine, I'd definitely recommend checking them out.

I ordered online with Merit since 27 Nov 2024. As of 2 Dec 2024, It’s 5 business days past but they not even shipped and they are still “preparing shipment”.on top of that, the status is not updated so I don’t have visibility at all. The customer service is even worse like talking to AI or bot as they send a link about order and shipment info as if I cannot read. After a few complaints, they replied that their warehouse was closed from the 28th of November and has begun processing orders once more today, December 2nd without informing about it in IG or official website that there may be a delay in delivery! This is a present for my friend and I cannot give it to her on time and have to buy something else as it may take almost 2 weeks or more to be delivered on this Black Friday Season! I buy lots of luxury cosmetic brands for over 20 years but I never experience something like this in term of customer experiences. I could give them ZERO star and I won’t buy from them again and I will tell my friends and everyone around me not to buy Merit! This will be my first time and last time buying with them.

I saw a makeup set for sale for £72 on the website. I saw ads about the upcoming Black Friday sale so I thought I'd wait. When it came, it was for sale for £57! But when I added it to cart on the website, it was showing up as £75. I wrote to merit to ask them about the difference and they investigated and told me to check the site again as the problem had been corrected. Turns out they "corrected" the price to £76 which is more than the "on sale" price. I told them I would report them to trading standards and they reluctantly offered me a discount code...so that I could purchase it at £72. There are SO many clean beauty options out there, there is no need to give your business to a company that can't abide by simple advertising standards. They also had a number of products for sale that the conveniently took off the website during the black Friday sale. They said after the sale is over, they'll bring back those products so they can sell them full price. Bait advertising.

Awful eyeshadow, turns to grit after 3 uses. The customer servuce team sent me another which did exactly the same. No refund. They did say that their eye shadows only last 6 months but this has not lasted 2 weeks! Awful eye shadow.

I have been using Merit products for the past year. I love their lipsticks, lip oil, minimalist stick, flush balm, day glow and bronze balm. I also use the Great skin serum and the Great skin Moisturizer. I use Merit exclusively and prefer the ease of application (I'm not a make-up artist) My skin looks healthy and I appreciate how quick and easy my make up routine is in the morning. It is subtle and if thats how you prefer your make-up, these are awesome products.

My order never arrived me at the address given as USPS returned the shipment for no given reason. All my attempts to get back my money were in vain as merit customer service never replied. I will NEVER buy merit again and will also spread the news about their appreciation of customers. We are thousands of colleagues working as flight attendants for a major airline. The news will spread fast!! I am so very disappointed by merit's business conduct and l hope they will invest my $128,- wisely!!

Don’t get the hype…
Unfortunately, the Minimalist clung to my dry patches upon application and made my skin look patchy. I’m convinced it only looks nice if you already have glowy, hydrated skin to start with - which tbh are all the models they show on their socials/ ads.
The Flush balm was also a disappointment. I got the baby pink colour, which sadly looks too much like my natural redness from skin irritation. It is also super sheer, so the colour fades away upon brushing it out a bit/ an hour outside….

I have had very positive experiences with this company and they have always responded promptly to emails. Excellent in my view.

I panicked a little when I saw some of the reviews a few hours after I placed my order. I can only speak of my experience and I can honestly say my order arrived within a week, there was a tracker so I could see where it was on its long journey to the UK. Really pleased with my purchases, yes the serum is a little thin but it’s still fabulous 9/10. The Flush Balm and The Minimalist I give a solid 10 out of 10. I shall definitely be buying from them again.

Thank you for delivering the holy grail of mascara. I've tried EVERY brand and Merit's surpasses all of them. The brush is sublime, you don't need to waste any excess mascara before application, it goes on perfectly, lengthens, no clumping and no smudging. It's truly the best mascara I've tried. Bravo Merit! x p.s all your other products including the foundation sticks and blushers are stunning too. I don't need to buy from any other brand.

Do not buy from merit. They don't answer emails and they have the rudest and most horrible attitudes without helping. They are petty and will cancel orders or orders come(if it ever comes) with missing items. I've even heard horror stories of them charging twice and not refunding. Avoid at all cost