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Lisez les avis des autres

Noté 5 sur 5 étoiles

I needed an unfit to fly certificate after picking up a nasty chest infection whilst on holiday in London, the process was quick and James patiently answered all question I had via email. I have now m... Voir plus

Noté 1 sur 5 étoiles

Needed a same day unfit to fly during doctors certificate, filled in the form, paid the 50 quid, and …. nothing … reached out 7 hours later to be told more info was needed (which I don’t have) , but t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had a serious respiratory infection whic prevented us going on our walking holiday. I didn’t see my GP because I’m used to managing my own treatment. I sent Merlin a health report from my smartwatch... Voir plus

Noté 5 sur 5 étoiles

I was supposed to fly out to Spain for a family holiday, but I started feeling really unwell. I couldn’t get a GP appointment in time and was panicking about getting a certificate for my insurance cla... Voir plus

À propos de l'entreprise

  1. Service de certificat médical
  2. Services médicaux de proximité
  3. Centre médical
  4. Groupe médical

Écrit par l'entreprise

At Merlin Health, we provide you with same-day medical certificates, sick notes, referral letters and more. All from the comfort of your home and without a need for an appointment. Our services include pregnancy fit-to-fly certificates, chickenpox fit-to-fly certificates, sports medical certificates, visa medical certificates including the non-lucrative Spanish visa, unfit to fly and travel cancellation letters, private sickness letters for work and university, and much more! Our team is led by experienced doctors who provide a quick, efficient and same-day service.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

44 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Unfit to Travel

I needed an unfit to fly certificate after picking up a nasty chest infection whilst on holiday in London, the process was quick and James patiently answered all question I had via email. I have now managed to rearrange my flight and would highly recommend.

15 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Merlin health is about as magical as a dead badger

Needed a same day unfit to fly during doctors certificate, filled in the form, paid the 50 quid, and …. nothing … reached out 7 hours later to be told more info was needed (which I don’t have) , but they didn’t bother telling me until I reached out after 7 hours, which for a same day service is useless, but not as useless as their dysfunctional customer service, threatened chargeback to get money back … Merlin health? They’re not magic they’re just rubbish … used a lnother online service with a zoom appointment with a real GP who were able to issue … avoid Merlin Health!

13 avril 2026
Avis spontané
Logo de Merlin Health

Réponse : Merlin Health

Thank you for taking the time to leave a review — we’re sorry your experience didn’t meet your expectations, though we do feel it’s important to share the full picture.

Having reviewed your case, your application included no supporting medical evidence. These certificates are used to support travel insurance claims and other significant purposes, and as a responsible and ethical provider, we simply cannot issue them without confidence that the grounds are legitimate. It wouldn’t be right for our patients, for insurers, or for the integrity of the service.

Our team reached out to give you the opportunity to provide additional evidence. Sadly, that request was met with abusive and profane language directed at our staff, who work hard to help every customer they can.

Regarding the chargeback: we want to be clear that no threat was needed. We have a straightforward policy — anyone we’re unable to issue a certificate to receives a full refund, automatically. It was already on its way.

We truly hope you got the help you needed elsewhere. Unfortunately, there’s no certificate we can issue for abusive behaviour — but a little kindness goes a long way. We wish you a speedy recovery :)

Noté 5 sur 5 étoiles

I had a serious respiratory infection…

I had a serious respiratory infection whic prevented us going on our walking holiday. I didn’t see my GP because I’m used to managing my own treatment. I sent Merlin a health report from my smartwatch and they were able to see that the data reflected my health issues. On that basis they were able to issue a health certificate and our travel insurance paid our claim.

17 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Impressive

Needed a medical certificate for my none lucrative visa and was running out of time. Don't have to sit around waiting for an appointment -- everything was sorted online, and I had the certificate in the post the same day. really impressed.

18 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Easy and convenient

Was in a bit of a rush to get a fit to fly certificate for a holiday, so I tried Merlin Health. Filled out a quick from online, and within a few hours, I had my fit to fly certificate! It was exactly what I needed for the airline. Super convenient and easy.

22 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Process was super simple

I was supposed to fly out to Spain for a family holiday, but I started feeling really unwell. I couldn’t get a GP appointment in time and was panicking about getting a certificate for my insurance claim. I found Merlin online, and honestly, I’m so glad I did! The whole process was super simple, and I got my certificate emailed to me the same day. It took so much stress off my shoulders. Definitely recommend if you're in a similar situation!

15 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great thanks

Great customer service. I recommend

20 septembre 2024
Avis spontané
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Réponse : Merlin Health

Thank you for trusting us with your medical certificate and we're thrilled to hear you had a positive experience :)

Noté 5 sur 5 étoiles

Easy to use website

Easy to use website. Very straightforward process and prompt delivery of service.

Only minor feedback for improvement I would give is the letter content. The use of my name was used in every paragraph which kind of reduced the gravitas of the letter. Improvements could be made to the content to make it more professional. But everything else was absolutely great. Many thanks

11 septembre 2024
Avis spontané
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Réponse : Merlin Health

Thank you so much for taking the time out to review our services :) Your feedback has been taken on board and we've sent it to our team to take into consideration for the future.

Noté 5 sur 5 étoiles

Easy to use and saves a lot of Stress

Finding out only 4 days before a long haul flight that I needed not only my prescription notices but what conditions I had that meant I needed the medication, I had a panic, thinking of being on the phone forever to GP surgery and not getting a letter in time. I didn't even know there were online Doctors like this. Simple form to fill in with screenshot from my NHS app, photos of my medication and a photo of my passport, all really easy to upload. I pressed send at 10.15pm and by 11am I had documents I needed that were easy to print off.
No fuss no stress and at £45 not a bad price

9 septembre 2024
Avis spontané
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Réponse : Merlin Health

Thank you for your kind comments :) We're so glad we could help and hope you have an enjoyable trip!

Noté 5 sur 5 étoiles

Super-fast and very efficient service…

Super-fast and very efficient service which gave us exactly what we needed. Would definitely recommend to all.

29 juillet 2024
Avis spontané
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Réponse : Merlin Health

Thank you for your kind comments! We're thrilled to hear you had a positive experience :)

Noté 5 sur 5 étoiles

Chickenpox Fit to Fly Certificate

My daughter was recovering from chickenpox and we required a Fit to Fly Certificate. They assessed my daughter's condition and issued us with the necessary Certificate within 2 hours of our application. Brilliant, prompt, cost effective service. Many thanks.

20 août 2024
Avis spontané
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Réponse : Merlin Health

Thank you for your kind words and we're thrilled to hear you had a positive experience :)

Noté 5 sur 5 étoiles

Quick service

Quick turnaround at a reasonable price . Highly recommend on

22 juillet 2024
Avis spontané
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Réponse : Merlin Health

Thank you for your kind comments and we're thrilled to hear you had a positive experience :)

Noté 5 sur 5 étoiles

Fast quick and reliable

After trying to get my doctor to do this for us we were directed to this company, must say best thing ever they made the process easy and was a very fast turnaround would highly recommend.

22 juillet 2024
Avis spontané
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Réponse : Merlin Health

Thank you for your kind comments and we're thrilled to hear you had a positive experience :)

Noté 5 sur 5 étoiles

Simple & Efficient

Simple process, easy to upload photos and supporting documents. Fit to fly certificate arrived within a couple of hours. Wouldn't hesitate to use again.

17 juillet 2024
Avis spontané
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Réponse : Merlin Health

We're thrilled to hear you had a positive experience for your fit-to-fly certificate and look forward to welcoming you back should you need us in the future :)

Noté 5 sur 5 étoiles

Effective and expeditious

Thank you for the speedy and effective service

3 juin 2024
Avis spontané
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Réponse : Merlin Health

Thank you for kindly taking the time out to review our services and we're thrilled to hear you had a positive experience when applying for your medical certificate :)

Noté 5 sur 5 étoiles

I had experience with child chickenpox…

I had experience with child chickenpox disease just one week before flight travel. According airline procedure, passenger must provide a Medical Certificate and Airline Form states child health status. Local UK Medical Centre refused to provide such documents. Merlin Health team response quick, was flexible on additional requests. Thank you Merlin Health for great service!

18 juillet 2024
Avis spontané
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Réponse : Merlin Health

Thank you for your kinds words and we're thrilled to hear you had a positive experience when applying for your chickenpox fit to fly medical certificate :)

Noté 5 sur 5 étoiles
Logo de Merlin Health

Réponse : Merlin Health

Thank you for your kinds words and we're thrilled to hear you had a positive experience when applying for your medical certificate :)

Noté 5 sur 5 étoiles

Medical certificates

The process of getting the certificates was very straightforward and quick. I reviewed the certificates within less than an hour after completing the form and processing payment.

20 mai 2024
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Réponse : Merlin Health

Thank you for taking time to review our services and we're thrilled to hear you had a positive experience!

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