Merseyrail Avis 

I would like to thank Ian at Maghull station on 26 2 23.
I find it very difficult to plan journeys now without a paper timetable (please consider reintroduction). However, Ian helped me to work out the various choices for getting to and from Liverpool to see a show. He even printed out a sheet for me. Great customer service. Well done.

Decided to change Christmas Eve train times and end services earlier than previously stated with just 4-5 days notice. Had to cancel my plans.

Absurd company, ticket office closed when explained at Central, ticket issued and £125 fine no wonder people are fed up

Useless and they try to fine you for the dumbest reasons ;). All their security need a huge ego check because everything they said was wrong and they just throw fake threats out its hilarious.

Clearly laziness in the staff working on the trains or they won’t have no one checkin for tickets
as they never check you for tickets the amount of people who get on the train and haven’t bought a ticket and get away with it….no wonder this company loses money

WHY DONT YOU HAVE MORE PEOPLE CHECK TICKETS AND THEN PASSENGERS WILL HAVE A EXCUSE TO PAY FOR A TICKET RATHER SAVING over £5 for a OVERPRICED FARE!.

Constant delays followed by cancellations. Joke of a service and I how nobody has to rely on them. Apparently on their website Southport train service is currently rated *good* yet the trains been cancelledm

Absolutely rubbish or f.. in rubbish noting like London or else where time schedule no where near always 2 minutes early or late don’t trust their service crap

Just got the train from Liverpool central at 22:17 to Maghull north with my wife after eating in the city centre. A homeless guy who was clearly in some distress got onto the train during the journey and began ranting. The driver stopped the train at Maghull station and dealt with the guy firmly and compassionately allowing our journey to continue. The idea of driverless trains in these situations a non starter for me, as the safety of passengers must be a priority. Well done to the driver.

Boarded the train, on a small trip to Aintree. I admitted on the spot, that I forgot to buy a ticket, when asked by the ticket collectors. I just waltzed on, as I have allot on my mind these days. The 2 staff explained that the fine would be £20, to which I agreed to. Today, I receive a letter in the post asking for £40, due to a late payment charge. This is the only letter I have received since the incident. Hmm, is this a scam they are running? One thing I have firmly made me mind up on, is that corporations these days are massively dishonest - and Merseyrail are no different to the rest of em. I'll pay what's owed - but no more. Nice try Merseyrail..nice try!

I would just like to thank Yvonne at fazakerley station she was amazing looking after me when I left my purse on the train her fast actions led to me getting my purse back an looking after me so well I can't thank her enough x

Rude staff member at Town Green station this morning, literally throws the tickets at you, in need of some customer services training.

Trains are very dirty and smell of urine. Disgusting

Terrible. Worst service in the UK. Services cancelled without notification, you just see the departure time change. They never provide reasons for the cancellations. Staff are rude, arrogant and often aggressive. Especially the staff on the gates in Liverpool Central Station. Seen them manhandling passengers before today. They ignore complaints completely.

Staff very rude very miserable,,,

Awful
Late
Missed/skipped trains consistently.
Poor prices.
Let scallies off with not paying fines/dont chalkenge, yet I was fined for genuinely
and accidentally going a stop extra and offered to pay.May not renew Railpass out of principle.

I get the train all of the time and always get. 16-18 and never get asked for my ID, today I have been asked for my ID unfortunately didn’t have it on me so have been charged full adult price Wich the price is actually awful anyway !!! I asked can I please just have a 16-18 I showed my ID on my phone on passport and provisional they still refused me of the ticket so I had to pay full adult price, rude staff.

When running well the service is invaluable, but recently the timetables and train reliability is very poor and leaving people late or unable to get home.. But the biggest gripe i have is that there seems to be a multitude of staff in or around the ticket barriers and i have to be honest i have been witness to several incidents where people have been bullied and spoken to disrespectfuly when they had been asking a question which the staff had not answered correctly. There is an air of intimidation about the staff particularly at Central station, and the customer service levels are now so low that i would advise travellers to find an alternative way to get home.. Merseyrail have been so succesful financially in the past they now feel they dont need to worry too much if they upset people who travel with them with their policies.. Overall Merseyrail are FAILING....

Myself ( Mary Burnett) & my very good friend Laura ( Laura Wilkinson) who traveled from Hamilton Square to Hoylake return on Thursday 26th May , we would just like to say , that the service from the staff at either stations was Outstanding, the thoughtfulness, helpfulness , kindness , Professional Understanding manner in which Laura ( test driving her electric scooter for the first time on public transport) received was Fabulous , Ben at Hamilton Square & Lee at Hoylake
Big Big Thank You to you Both
So very much
I know It meant the world to Laura

Legendary service from the member of staff operating the ticket office at Moorfields on Old Hall Street, around 5:30pm today (7th April 2022).

Polite, informative and happy to answer my questions. I hope you give a nice bonus or some vouchers for his work.

A credit to your team.

My partner had the unfortunate experience of being discriminated against and targetted by the body armour bully boys who seem incapable and scared of dealing with youths or drunken males behaving anti-social and violent. They saw it more fit to intimidate and fine a single female passenger who's foot momentarily came into contact with the opposite seat. The response from their enforcement dept has been equally as disgraceful. My family and I will never use Merseyrail again.