Merseyrail Avis 

Terrible service got fined and had to pay 50 pounds tried to appeal but it kept getting denied. Went on a train and it could not reach the end destination so instead a bus service was was offered, however the driver of the bus was unable to drive due to his maximum work hours been used resulting in being stuck with no way home that was provided from the service. Another thing I hate about the service is in Liverpool they still have not upgraded to digital tickets which is ridiculous in the current year.

I missed my train as there was nowhere to buy a ticket. You can’t buy online, the kiosks are rarely staffed, there are no ticket inspectors and all the machines for tickets are vandalised.

Train cancelled again. Late for work again

You go on app tells you trains on time.
When you get to station they are cancelled. Had to get taxi to liverpool cost of £20.00. I have a rail card. Very disappointed. Poor.

What's the excuse today!? Merseyrail are now so bad they can't be relied upon. Perhaps if they invested more money into the service instead of paying out large wads of cash to their share holders, we might get a decent service. Appraently they were unprepared for Winter (again), so the trains are off with little hope of a rail replacement bus. Utterly pathetic.

Penalty Services employees, used by Merseyrail -

Create a mountain from a mole hill
Understanding logic doesn't exist
No customer service at all
Try to maximise fines for nothing
Serve fines with lies

Bully boys rule in this "organisation"
Should be disbanded or at least controlled, but Merseyrail let them loose to do what they truthfully or not.

Absolute disgrace of a company. Staff are clearly getting kicks out of stopping people travelling because a jobsworth thinks they are drunk. They should be helping people to get home not leaveing them stranded.

I bought a ticket online and was told on the app that my ticket was unavailable for collection at the station but could collect at a connecting station. Approached the rent-a-cop on the barrier at Central and explained myself with screen shots as proof. I had bought a ticket but was told to collect it elsewhere. Rude, obnoxious and kept interrupting me as I tried to explain. Ended up in a fine. Tried to appeal it but got knocked back. As this took time the 50% reduction window had elapsed so had to pay over £100 for not printing out a ticket when I was told I couldn't.

The staff are lovingly to people help a lot Trains never delayed and Clean and Air Vents underground

8 car trains never stop at cressington and never will platforms to small , so why waste money on signs saying they will , rugby on this afternoon said trains would run every 15 mins got to station every half hour, joke company, joke service

On the morning of the 19th of this month, I made my way to the train station with the intention of getting the train after purchasing my train ticket - reason being that I had a train at Lime Street ready to take me to the airport for the flight to Spain I had that day.

I had purchased the ticket, walked down the stairs to the platform, and do you know what the train driver did not do?
Yes, that's right!
They did not even stop at the station. Just looked me in the eye and carried on straight to Hamilton Square. The icing on the cake was that the next scheduled train would not have gotten me to Lime Street in time, so I had to shell out ~£15 for an Uber to get me to Lime Street in time.

Somehow, I could not be less surprised if I dedicated my life to trying to be less surprised at the fact that my colleagues appropriately call it "Miseryrail."
They are the Argyle Satellite of train companies, which is saying something as Argyle's the Merseyrail of taxi companies.

These trains are a fricken joke. Never get me where i need to be on time. Always reckon "signalling issue". Always lashing me off at sandhills when i payed to go to central. Always stopping an just chilling at all the stations when its already excessively late an i have places to be.

Would not trust these bully boys as far as I can throw.
Don't listen
Don't understand
Don't react to situations
Have no customer service skills at all
The problem is Merseyrail support them, unlike Transport Focus and other common sense rail authorities.
Other worrying thing is that no authority takes responsibility or regulates them.
They need to be dealt with and operate as passengers would expect, not think they are above any regulations.
Total nightmare

Your Revenue Inspectors are vile. Majority of them are grown, middle aged intimidating men. Hats off to them, they don't discriminate, whether you're a young girl, old man or teenager they will treat you like absolute scum, even after showing a valid ticket. Sort it out Merseyrail!

You can guarantee every bank holiday that merseyfail will be absolute chaos! First train of the morning broke down at southparkway which caused distress and panic as I had to get to work.

And coming home it was late/delayed and so I missed my connecting train. And then my connecting train was late, I just wanted to get home literally wanted to cry sick of the ineptitude of merseyfail!! Get them new trains off they aren't fit for purpose sick of it all surprised they make any money the amount they must refund on the daily, what a joke!

Always late or cancelled, wouldn't recommend if you have to be somewhere at a set time such as work

Need to start giving people notice that a train is cancelled. So they dont make 15 minutes journey there and find they cant get to work. Not the first time either!

Took my daughter and grandson 2 yrs of age on ferry to New Brighton, anyway we missed the ferry, no problem we can catch the train… on arrival the train was in station , so we boarders and proceeded to buy the tickets, WI-FI was hit and miss. Had message to go and collect tickets!!!! Which would mean getting off our train and waiting for the next one. We approached the driver who asked us to inform the security who were on board (right behind us in seats) they looked at our text message and understood our situation with a very tired 2 year old. They accepted we had bought our tickets and even engaged with my grandson, giving him a pretend V.I.P ticket with his name wrote on it. Credit to them both. They said explain on other side!!!! Well I’ve never been so sad for the ticket woman who after we explained what happened, to pull us all to the side and film us and ask for I.D, read us the riot act and asked where we had been and also where we’re going after the train station!!!! She was very blunt and very unprofessional. Gave us a yellow warning?? Said next time it’s )100 fine . We knew we should have got tickets beforehand but was also told by security to just show and explain what happened. This lady thought she worked for Russian intelligence, imagine asking for I’d address and what we were doing at new Brighton? Also how what are we doing after the train? What transport are we using. I felt violated and would like to make a formal complaint about her. All other staff on merseyrail went above and beyond

outstanding service from chester train station to moorcroft to fazakerley station. my husband and his guide dog arlo had the upmost assistance from all staff and made the journey so easy, cannot thank paul enough from fazakerley station who helped my husband board the train and helped him even to the station exit , thankyou so much merseyrail for your disabled assistance service