MetaGeeks Avis 724

Réponse : MetaGeeks

22 avr. 2022

Hello,

Thank you so much for your kind review and we’re really pleased you’re happy with the fast delivery and the packaging of the products.

We’re sorry to hear about the issue of the minor paint stain on the figure. Unfortunately, issues like this are down to the manufacturers of the item. However, they are issues we try to look out for when the items arrive in our warehouse. Any defects or damaged items will be placed in our damaged stock section. We may not have picked up on this defect if the issue was covered by the packaging of the item. We are more than happy to help with any issues so never hesitate to contact us!

We hope this hasn’t prevented you from shopping with us again as this is a rare occurrence that can happen during the manufacturing process.

Thank you again for leaving us positive feedback and we hope to see you again!

All the best,
The MetaGeeks Team

Réponse : MetaGeeks

9 févr. 2022

Hello,

Thank you so much for your purchase and we hope you pulled some excellent cards! We really appreciate you leaving us a 5* star review, it means a lot to us!

We look forward to your next visit!

All the best,
The MetaGeeks Team

Réponse : MetaGeeks

20 déc. 2021

Hello,

Your order was shipped on December 17.This was for a pre-order, for an item that released in December, This has not been in transit for 2 months. It has been 3 days and is on the way. For that reason, it is impossible that you have paid customs.

I believe you have confused this with a different order. However, this is your only order with us. Please get in touch with our support at support@metageeks.co.uk and we can offer some assistance on the situation.

Kind regards,
The MetaGeeks Team

Réponse : MetaGeeks

24 juin 2021

Hello Estelle,

Thank you for leaving a second review.

It is truly a shame to receive such negativity despite our repeated co-operation. We upgraded your shipping for free, in home to speed up the process (from us to you in France in less than 4 days!). All items in the order were sent, as is shown in the invoice.

As you placed two orders, the remaining items are in the other parcel. If you would like to discuss this further, please contact us on our support email. We hope you will update your review when you receive your items.

Regards,
The MetaGeeks Team

Réponse : MetaGeeks

23 juin 2021

Hello,

Thank you for taking the time to write a review and share your feedback. Unfortunately, customs payments have been compulsory for orders from the UK since January 1 2021. We're very transparent about this, but we apologise if you've missed this.

Once the order reaches your country, you will be contacted by the tax office for payment. This is something currently out of our control and we hope in time to have a solution. For now however, this is a requirement.

If you'd like to know more or have any questions, contact us on support@metageeks.co.uk . Once again, I apologise you were unaware of this and hope you enjoy your order regardless.

Best wishes,
The MetaGeeks Team

Réponse : MetaGeeks

20 janv. 2021

Hi Alicia,

That's a shame to hear. The delivery time did however match our estimated delivery time that can be found on our "Delivery Information" page. The speed of the delivery depends entirely on the courier service that delivers the item.

We hope that you enjoy the item and that we see you again soon! :)

The MetaGeeks Team

Réponse : MetaGeeks

Actualisé le 12 janv. 2021

Hello,

I am sorry you feel this way.

Our business is based entirely in the UK. All our stock is based in the UK and that is where your order was sent from.

Your order was placed two weeks ago. It has only been in transit for 8 days however, due to the weekend and bank holiday for New Year. Brexit and COVID-19 have also affected the delivery speed for many couriers, due to border closures, reduced staff and reduced hours. We wish we could make this move faster, but we cannot help the speed of the courier.

We hope that when your order arrive, you consider editing your review.

If you need any assistance, please contact our customer support and we will do our best to make things right.

Réponse : MetaGeeks

6 déc. 2020

Thank you for your review! We hope to see you again soon :)