Clothing is decent but as of August 2025 there's massive duty fees on imports. If you live outside of Europe BEWARE. I paid $120 for clothing, $33 to ship it, then DHL demanded an additional $45 once... Voir plus
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I’ve ordered a few pairs of boots over the past few months. They’re exactly as described and shipped very quickly. They are very reliable in terms of shipping, that’s for sure. They have that proces... Voir plus
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Wonderful customer service(at first my payment wouldn’t go through and I needed help haha), quicker than expected shipping especially over seas, and the product is perfect!!! This was the only place I... Voir plus
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I don’t typically leave reviews but wow! It came on the day they said it would, in the most pristine quality and packaged together very nicely. No dumb Amazon boxes or something unsafe, just wrapped v... Voir plus
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À propos de l'entreprise
- Magasin de musique
- aussi dans
- Boutique d'accessoires de mode
- Magasin de vêtements
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
From the day we learned how to walk, we've attended metal gigs, concerts and festivals. For more than 15 years we sell official bands merchandise and since then we've pleased thousands and thousands of our customers. We choose the best products every day not only for our racks but especially for your wardrobes. We aspire not just to sell metal merchandise but to set borders for the metal trends as well. Welcome to METALSHOP.
Coordonnées de contact
Bystřice 174, 73995, Bystřice, République Tchèque
- info@metalshop.us
- metalshop.us
4,2
Bien
263 avis
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Good assortment of EU boots
I’ve ordered a few pairs of boots over the past few months. They’re exactly as described and shipped very quickly. They are very reliable in terms of shipping, that’s for sure. They have that process down to a science. Their CS is hit or miss. I requested in an order note to bubble wrap a shoebox and they did not. I complained via email and was ignored. I asked about a minor delay in shipping previously and had a response within 48 hours. They’re not very CS based, which isn’t a good thing. But I’ve enjoyed buying really interesting boots that you couldn’t get anywhere else, especially shipped to the US. They use to advertise the import fee more obviously but have very recently stopped, though I’m not sure why. Most other companies have you pay at checkout or the cost is already factored into the price of the item. Their checkout process is very outdated, as you are really just being invoiced by them. I do wish they updated this process as it would make the customers life a lot smoother. Their inventory is up to date, which I really appreciate. They have their system as a whole down, even if much of it is a bit wonky. Their prices are consistent with company pricing, as I looked up some brands separately. It’s a cool hub and I’m relieved the boots are kept at reasonable prices so buying multiple is a bit too easy 😁
Overall they’re a trustworthy site to explore new brands and purchase more unique things. I haven’t purchased anything other than boots so I can’t speak to their other items. Don’t forget about import duties as once it hits the US, DHL will notify you. And really look at the size charts since brands can vary. I’ll keep buying from them. If you’re expecting a US level of CS, you won’t get it but hopefully you shouldn’t need it very often.
7 juillet 2026
Avis spontané
Réponse de METALSHOP
Hello!!!
Thanks a ton for the detailed feedback and for sticking with us for your boot collection! 🤘 We’re stoked to hear you’re loving the unique selection, accurate inventory, and lightning-fast shipping.
We also hear you loud and clear on the rough edges. We sincerely apologize for missing your order note about the bubble wrap and for letting your follow-up email slip through the cracks—that’s definitely not the standard we aim for, and we’re working on making our customer service much more consistent.
Your points about the checkout experience and import fee transparency are super helpful. We’re constantly looking at ways to smooth out the process for our international customers, so feedback like yours gives us exact targets to improve.
Thanks for being part of the community and for sharing such great tips for other US shoppers! If you ever need anything with a future order, don't hesitate to reach out to us again. 🔥🖤
Stay awesome,
Team Metalshop
Clothing is decent but as of August…
Clothing is decent but as of August 2025 there's massive duty fees on imports. If you live outside of Europe BEWARE. I paid $120 for clothing, $33 to ship it, then DHL demanded an additional $45 once the package arrived on US soil for a duty fee that was not disclosed. Metalshop says it's all on DHL yet they don't mention anything about this fee on checkout for their predominantly US customer base.
11 mai 2026
Avis spontané
Réponse de METALSHOP
Hey! 🤘
Thanks for your review and for sharing your experience 🖤
We’re sorry to hear the additional import fee came as an unpleasant surprise. When shipping internationally to the US, packages may be subject to customs duties, which are taxes set by US customs authorities. These fees are unfortunately outside of our control and cannot be accurately predicted or included in the checkout price, as they are assessed once the parcel arrives in the destination country.
We completely understand this can be frustrating. Shipping costs and VAT are shown at checkout, however customs duties are handled separately by local authorities and are the responsibility of the recipient.
This information is also stated on our website and can be found here: https://www.metalshop.us/s/terms-of-delivery/
Still, we appreciate your feedback and are sorry for the inconvenience this caused. 🤘🔥
Team Metalshop
My bro loves the metal shirts!
I'm leaving a review for my brother, who is unable to do so. My bro ordered metal shirts from this company, and the customer service has been stellar. Not only did they track the shipment when he wanted to know where it was, but they also followed up to make sure he got it. My bro loves this company and the shirts they make! Unique designs.
15 janvier 2026
Avis spontané
Réponse de METALSHOP
Hello 🤘
Thank you so much for taking the time to leave this review on your brother’s behalf — that truly means a lot to us!
We’re so happy to hear he loves the shirts and the designs. It’s awesome to know they hit the mark.
We also really appreciate your kind words about our customer service. Keeping our customers updated and making sure everything arrives safely is important to us, so it’s wonderful to hear that it made a difference.
Please send our thanks to your brother as well — and if there’s ever anything he needs, we’re always here and happy to help.
Rock on and thanks again! 🤘
Team Metalshop
Réponse de METALSHOP
Great review from an awesome customer – thank you! Enjoy your purchase and stay metal! 🔥
Team Metalshop
Very good service
I think that this shop is fantastic, I am from America and the size chart on their website wasn’t the best, I was recommended to get a size 46 but that was to small and returning would’ve costed to much money so I decided to sell the original pair. But I ordered the same boots in a size 47 later and they are genuinely the most comfortable well fitting boots I have. I would recommend people buy from their website but just find your European shoe size out another way if you are from the states. Thank you metal shop, can’t wait to buy more from y'all in the future.
22 juillet 2025
Réponse de METALSHOP
Hey there!
Thanks so much for sharing your experience! We're stoked you love the boots and found the perfect fit in the end. We totally get that figuring out international sizes can be tricky. Thanks for the tip about finding your European shoe size - that's super helpful for other customers from the States! We appreciate your understanding and can't wait to have you back for more. Rock on! 🤘
Team Metalshop
Réponse de METALSHOP
Hello,
It sounds like there might be some confusion about the charges you encountered. Just to clarify, what you experienced wasn't a Cash on Delivery (COD) charge. These were customs fees, which are sometimes applied in the US to goods imported from the EU.
Customs fees are a separate thing from the actual cost of the item and the shipping charges. We're sorry for any confusion this may have caused! Customs fees vary depending on the order value.
Team Metalshop
Excellent product
Product arrived quickly and was high quality leather, would definitely recommend this company
20 juillet 2025
Réponse de METALSHOP
Thanks for the review! It’s great to know we met your expectations. See you next time! 🤘
Team Metalshop
Over $100 of hidden customs and fees
Zero transparency that they ship from Czechia. To give a 100% honest account of my experience, there actually is a disclaimer that "Additional customs fees and import duties may apply upon delivery to your country." But they don't specify what countries that applies to. With the .us domain and a very generic "your country", I expected them to ship from the U.S., and I thought that the disclaimer was for customers ordering from outside. An additional disclaimer "We ship from the Czech Republic." would have been helpful. Two days after ordering I received an additional invoice from UPS for over $100 of customs and fees.
24 juillet 2025
Avis spontané
Réponse de METALSHOP
We appreciate your feedback and understand your frustration regarding the shipping origin and customs fees.
While we do state on our contact page that we are based in the Czech Republic (https://www.metalshop.us/contact/), we acknowledge that this information could be more prominent during the ordering process.
We encourage customers with any questions or concerns to reach out to us directly. It's disappointing that you chose to leave a negative review without giving us the opportunity to address your concerns first.
Regarding the customs fees, these are unfortunately determined by US import policies, which are beyond our control. We recommend customers familiarize themselves with these policies when ordering from international retailers.
We are always striving to improve our customer experience, and appreciate your input. 🤘
Team Metalshop
Réponse de METALSHOP
Thanks for the review! We’re glad we didn’t let you down. 🤟 Keep rocking!
Team Metalshop
Fast AF
These are my second pair of New Rocks!! Obsessed with this style! Can’t wait to wear rock these bad boys!!! Shipping was fast AF!! Thank you for your speedy shipping :)
20 juin 2025
Réponse de METALSHOP
Thanks for being with us! Your satisfaction is our driving force. Enjoy your New Rocks, we love them too! 🤘
Team Metalshop
Réponse de METALSHOP
Thanks for the review! We’re glad we didn’t let you down. 🤟 Keep rocking!
Team Metalshop
Great selection and prices.
Great selection and prices.
Delivery time was exceptional.
Will be making more purchases for sure.
22 juin 2025
Réponse de METALSHOP
Big thanks for your feedback! May our gear bring you joy and music always be with you! 🎶🤟
Team Metalshop
I love my black steadys boots 30 hole
I love my boots. I can't get them anywhere but from you guys.i never have to cut stuff off cause there's nothing wrong with how they look. I'm probably the only one that has a pair in utah.
20 juin 2025
Réponse de METALSHOP
Your satisfaction is our greatest reward! Thank you for being with us. 🎸 Wearing those you look like the metal king of Utah! Enjoy :)
Team Metalshop
Good quality so far
Boots are good quality just wish they were a little wider in the toe box.
13 juin 2025
Réponse de METALSHOP
Thanks for the amazing review! We’re so glad you’re happy with us. They will fit even better during the time! Metal forever! 🤟
Team Metalshop
Metal Shop has 5 star shipping
Metal Shop has 5 star shipping, the quality is amazing and worth buying in my opinion, product came in perfectly as described.
19 juin 2025
Réponse de METALSHOP
Thanks for the five stars! We’re happy you’re satisfied. Enjoy your new gear! 🔥
Team Metalshop
METALSHOP are one of the GOATS
Ordering is always quick and easy. Never are there any hassles. Deliveries are always on time and merchandise is properly packed. Never any damage.
20 juin 2025
Réponse de METALSHOP
This makes us super happy! Thanks for the amazing feedback. May our products bring you nothing but joy!🤘🏻🖤
Team Metalshop
Metal Is King!
The great selection of rock bands and heavy metal bands plus death metal bands. Many items in metal shop are not available elsewhere.
18 juin 2025
Réponse de METALSHOP
Thanks for the perfect rating! We’re thrilled everything was in order. Rock on! 🤘
Team Metalshop
My New go to Concert Shoes
This was a simple and great experience of purchasing these shoes. This website is a God send with the current tariffs active within United States. Finding a website that can ship in the country without added on costs.
These shoes are spectacular I wore them for the first time for the Stray Kids World Tour and I walked close to five miles in these shoes in 93 degree temp. They definitely give you a workout with the added on weight from the platforms but they were so comfortable at the same time.
I will definitely revisit when ever I’m ready to spend on more New Rock shoes. They are definitely worth the investment. Make sure to invest in a leather shoe care kit to make sure they stay nice and fresh. These shoes are my new go to concert shoes !! I love them 💕
10 juin 2025
Réponse de METALSHOP
Hi Renae, Big thanks for your feedback! It truly made our day, it motivates us to continue doing what we love - make our customers happy and share our common passion! May our gear bring you joy and music always be with you! 🎶🤟
Team Metalshop
Réponse de METALSHOP
Your satisfaction is our greatest reward! Thank you for being with us. 🎸
Team Metalshop
Super fast shipping.
22 avril 2025
Réponse de METALSHOP
Five stars from our great customer? That’s an honor for us! Thank you for your support! 🖤
Team Metalshop
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