Dear Sir
Dear Sir
Without Prejudice
Thank you for your reply, and rejections of the refunds. As you can appreciate, this situation has been going on for an along time. I believe that given the circumstances, numerous phone calls and on line chats , which they knew my intentions as they were documented in the final response, to my daughter, I have taken this matter over as a matter of urgency.y daughter has been the victim of abuse, financially, she has tried to reach out through chat to you. But you have ignored all her concerns. My daughter tried to take her own life last night and this is down to MICRO FUN , for not listening.client has had sufficient time to respond. My daughter has been treated unfairly and clearly discriminated against, which is not what is expected from a world wide company.
I am well within my rights to take immediate action and I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraphs 13-16 which set out the sanctions the court may impose if you fail to comply with the Practice Direction.’
The local authority have been informed
I also have informed the financial ombudsman, who has responded with an automated reply, on this it states However, if you’re experiencing serious financial or health problems, or need to speak to someone urgently, call us on 0800 023 4567. Which I intend to do immediately.
I have also submitted a money claim to the court of which papers will be served in a few days. I will not give up on this.
As a result of this discrimination, I request the following:
* An apology for the discriminatory actions taken against me.
* A commitment to review and change any policies or procedures that may have contributed to the discrimination.
* Compensation for the emotional distress and financial losses I have suffered.
* Pay the funds back in to my daughter’s account.
I am willing to engage in a constructive dialogue to resolve this matter amicably.
Yours faithfully