I had never heard of Midway Sports before, but they were one of the few online stores that sold a very particular stadium jacket that I was looking for. The shipping was very fast and the product was... Voir plus
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Lisez les avis des autres
Good price on a Nike jacket I couldn't find anywhere else. Got my order 5 days after placing it. It's an authentic, excellent jacket, was packed carefully, and shipping was prompt. I'd rate my experie... Voir plus
L'entreprise a répondu
Never received order #130746, minimal response, after numerous emails, and voicemails. I got an email stating item out of stock, to pick something else. I don’t want anything else, just my refund. No... Voir plus
L'entreprise a répondu
Loved the Nike golf shirt in ordered; however, as is often the case with Nike, the fit was off-not Midway’s fault. Did not seek refund but rather exchange for larger size. Customer service declined be... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Midway Sports is your trusted source for authentic Nike, Jordan, Under Armour gear, and more. We provide premium sportswear, footwear, and equipment shipped directly from trusted manufacturers to ensure authenticity and quality, with fast and reliable service. With a wide selection of performance-driven products, we serve athletes, teams, and sports enthusiasts nationwide. Our mission is to deliver quality products and excellent customer care every time you shop with us. Whether you’re gearing up for competition or shopping for everyday athletic wear, Midway Sports is here to support your journey.
Coordonnées de contact
Miami, Etats-Unis
- 786-353-2005
- Contact@midwaysports.com
- midwaysports.com
3,0
Moyen
57 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Reservice and great prices
4 février 2026
Avis spontané
Réponse de Midway Sports
Thank you so much for the kind feedback! We’re glad to hear you had a great experience and found our prices competitive. We truly appreciate your support and look forward to serving you again.
— Midway Sports Customer Support
UNRESPONSIVE
I ordered 2 pair golf shoes December 2. Canceled order via email and phone message December 13 because order never shipped and I was able to find merchandise elsewhere.
The recording on the business phone says to leave a message and a customer service rep will get back with you in 24-48 hours. Never happened.
It's now January 29 - 6 weeks after I canceled order. I've sent 3 emails and left 3 messages to cancel order. Have never heard back from Midway Sports, never received any merchandise, and never been refunded the $339.14 charged to my card. I had to file a dispute with my credit card company to recover my out of pocket cost. I understand that Christmas is a busy time of year and they may be short staffed, but this has been long enough to resolve.
I would consider Midway Sports a DISREPUTABLE BUSINESS.
13 décembre 2025
Avis spontané
Réponse de Midway Sports
We are truly sorry for your experience and sincerely apologize for the frustration this caused. This is not the level of service we aim to provide, and we completely understand your disappointment.
You were absolutely right to expect timely communication and a prompt resolution after canceling your order, and we regret that we did not meet that expectation. While the holiday season brought unusually high volume, that does not excuse the lack of follow-up you encountered.
We are relieved to hear that you were able to recover your funds through your credit card company, though we are very sorry it ever reached that point. Please accept our sincere apologies for the delay, the poor communication, and the inconvenience this situation caused.
Your feedback has been taken seriously and shared internally so we can improve moving forward. Thank you for taking the time to leave your review.
— Midway Sports Customer Support
Unexpected prompt service
Different kind of review… I ordered a jacket, but learned the next day the coach ordered jackets for the team. The Midway staff were quick and prompt to issue me a refund on request with no hassle. I even received a follow up phone call from a customer service staffer to confirm the refund!
26 janvier 2026
Avis spontané
Réponse de Midway Sports
Thank you so much for taking the time to share this! We’re really happy we were able to assist you quickly and make the refund process smooth and hassle-free. Our team truly appreciates your kind words, and we’re glad the follow-up call helped give you peace of mind. We look forward to assisting you again in the future and wish you and the team the best this season!
— Midway Sports Customer Support
Great sweatshirt!
Fast shipping!
Great sweatshirt! Love the color & fit!
10/10 recommend!
9 janvier 2026
Avis spontané
Réponse de Midway Sports
Thank you so much for the kind review! We’re thrilled to hear you love the sweatshirt, the fit, and the color. We truly appreciate the recommendation and look forward to serving you again soon!
— Midway Sports Customer Support
I can’t get tracking information on the…
I can’t get tracking information on the items I ordered. They are not answering phone calls or emails. My order number is 135007. Please help!
20 janvier 2026
Avis spontané
Réponse de Midway Sports
Hello,
Thank you for bringing this to our attention, and we’re sorry for the frustration you experienced.
We’ve just replied to your email regarding Order #135007 with an update. Please check your inbox (and spam/junk folder just in case) for our response. If you have any additional questions after reviewing the email, feel free to reply directly and we’ll be happy to assist further.
Thank you for your patience,
— Midway Sports Customer Support
I placed a order and never received any…
I placed a order and never received any tracking information and then I started emailing them and after 1 response I never heard anything after. It's 10days later since I placed my order and still haven't received any information or email responses.This is really a horrible way to treat customers or is it a scam?
4 janvier 2026
Avis spontané
Réponse de Midway Sports
Hi Ryan,
We’re sorry for the frustration and appreciate you bringing this to our attention. We have reached out to you directly regarding your order and are currently awaiting confirmation so we can proceed appropriately. We’re more than willing to assist and resolve this matter as quickly as possible. Please feel free to reply to our email so we can move forward right away. Thank you for your patience.
— Midway Sports Customer Support
Received my items
Received my items, which now I’m thinking they are not real Nike products. I’ve called(customer service is closed) emailed and used their chat on the website. Zero response. All I want is a refund. I do not need these items.
17 décembre 2025
Avis spontané
Réponse de Midway Sports
Hi Jackie,
We sincerely apologize for any inconvenience you’ve experienced. Your satisfaction is extremely important to us, and we would appreciate the opportunity to look into this and help resolve the matter as quickly as possible.
Please reach out to us at contact@midwaysports.com with your order number, name, or the email address used at checkout, and one of our team members will review your order and follow up with you directly.
Thank you for your patience and understanding—we look forward to assisting you.
— Midway Sports Customer Support
Placed and order on Dec 18 &19 no order…
Placed and order on Dec 18 &19 no order no tracking number.
Sent multiple emails no response
9 janvier 2026
Avis spontané
Réponse de Midway Sports
We sincerely apologize for the delay and for the frustration this caused. We have since replied to the email address on file associated with your order and provided an update. Due to high order volume during that time, our response time was longer than usual, and we truly regret the inconvenience.
If you have any additional questions or need further assistance, please feel free to reply directly to that email—we’re happy to help. Thank you for your patience and understanding.
— Midway Sports Customer Support
SCAM!! If I could leave 0 stars I would
Update: Do not be fooled by their reply! They "resent" a refund notification aka actually initiated a refund exactly 4 minutes prior to their response below. If you've had the misfortune of experiencing something similar, it seems public shaming here or with the BBB is the only way to get any sort of response. To the person from Midway writing these responses: shame on you for making it sound like customer error in checking our emails when in fact your company doesn't initiate refunds & ignores all emails from US. Tell your people to actually respond to my messages.
If I could leave 0 stars I would. Ordered #130619 on Dec 14, no shipping details for a whole week, and no reply to my email asking for an update despite their policy saying that they'd reply within 24 hours during their work week. On Dec 28 I got a message saying the item was out of stock due to "inventory dispersion from ongoing sales" and offered a replacement or a refund. I replied within the hour saying to refund me ASAP, and they ignored me. Ironically got a response to my initial email from Dec 20 on Dec 31, which pointed me to the email they sent on Dec 28 (and ignored my response to said email). Tried calling their customer service phone number, and it's disconnected "due to the holidays." THEY ARE SCAM ARTISTS!! Filed a BBB complaint this morning. DO NOT BUY FROM THEM!
13 décembre 2025
Avis spontané
Réponse de Midway Sports
Thank you for your feedback. We sincerely apologize for the frustration caused by this situation and for the delayed communication during the busy holiday period.
We’d like to clarify that your refund has been fully processed, and a refund confirmation email has been resent to the email address on file for your records. As noted on our website, this specific item is shipped directly from the manufacturer. In this case, Under Armour canceled the order due to an unexpected inventory issue, after it was initially fulfilled on our end.
Please note that while the refund has been issued, it may take 7–10 business days for the funds to reflect in your account, depending on your financial institution.
We regret the inconvenience this caused and appreciate the opportunity to clarify and resolve the matter.
— Midway Sports Customer Support
Never received order #130746
Never received order #130746, minimal response, after numerous emails, and voicemails. I got an email stating item out of stock, to pick something else. I don’t want anything else, just my refund. No response! Wish I had read reviews before ordering. They take your money quickly, even if items not available.
17 décembre 2025
Avis spontané
Réponse de Midway Sports
Thank you for your feedback, Sandra. We sincerely apologize for the frustration caused by the delay in communication during the holiday period, when we experienced a higher-than-expected volume of inquiries.
After your item was confirmed out of stock and you requested cancellation, your order #130746 was successfully cancelled and now fully refunded to the original payment method. A refund confirmation email was sent, and depending on your financial institution, the funds may take up to 7–10 business days to appear on your account.
We regret the inconvenience this delay caused and appreciate your patience while we worked to resolve the matter. If you have any additional questions, our team is always happy to assist.
— Midway Sports Customer Support
Good Service, Fast Arrival
I honestly had a great experience. Everything arrived on time, no payment issues, and I called and spoke to Chanel who was really helpful answering my questions about what of my orders. Will order from them again. Thanks!
9 décembre 2025
Avis spontané
Réponse de Midway Sports
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear you had a great experience with us. If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again!
False Advertising and Inventory not in stock
Had a promotion flagged on their website AND in their chat box that did not work when using the code... for days. THEN after I made a purchase, which WAS confirmed in an email, two days later sent me an email saying it's out of stock and asking me to choose another color. I had ordered the coordinating hoodie for my nephew so having a different colored pants for the set made no sense... I asked them to cancel the order. I was still charged and was not sent a product. Currently refuting with my bank.
8 décembre 2025
Avis spontané
Réponse de Midway Sports
Hi Crystal,
We’re sorry for the frustration this caused. The promotional code was active during that time but applied only to select gift items and did not include the product purchased. We regret any confusion this created.
The inventory issue was due to a delayed update from the brand, and once cancellation was requested, a full refund was processed with confirmation sent. We appreciate your feedback and are working to improve clarity and communication.
— Midway Sports
They don't refund - recommend you don't buy from this company
I ordered an item and was notified it was out of stock and my order cancelled BUT NO REFUND WAS ISSUED. They said it was their policy not to make refunds for less than $50. My total charge was $52.37 (with tax and shipping). I challenged and they said they'd refund but reduced it to $42.75. (totally random number). This company has very poor, inconsistent, and disorganized customer service.
They have since refunded the full amount but I still will never shop with them again.
17 décembre 2025
Avis spontané
Réponse de Midway Sports
We’re sorry for the frustration this caused. The order was canceled due to being out of stock, and after reviewing the situation, a full refund for the entire amount was initiated, as the item was never shipped.
We apologize for the confusion and appreciate the opportunity to resolve this matter.
— Midway Sports
After 6 emails sent to the email…
After 6 emails sent to the email address that is requested by them I get no response.
But since they see these posts, could someone at Midway Sports please start a refund for order #121984. I just want to return the two Under Armour polos.
This has gone on for two weeks now I’m just looking to do a return. Just asking for alittle bit of help on this. I’ll even delete this review after you get the return going. Thanks
8 décembre 2025
Avis spontané
Réponse de Midway Sports
Hi Steven,
We apologize for the delay in communication. We have since reached out directly and sent the return label to proceed with your return for Order #121984.
If you need any further assistance, please reply to our email and we’ll be happy to help.
— Midway Sports
Non responsive and have not received order!!!
Midway Sports placed an order on 11/29 for some basketball shoes there was an order #125717 but non responsive to emails or calls. I believe they are running a scam operation. If someone at midway sees this please contact me. I’ve sent an email as well.
29 novembre 2025
Avis spontané
Réponse de Midway Sports
Hi Justin,
We sincerely apologize for the delay and any frustration this has caused. We understand how concerning it can be when communication takes longer than expected, especially during the busy holiday season.
After reviewing your order, our team reached out via email regarding an out-of-stock item and offered alternative color options. It seems there was no email listed on your order, which may have prevented earlier communication from reaching you. This has now been corrected in our system.
Please reply to our recent email or contact us directly at contact@midwaysports.com
so we can finalize how you’d like to proceed — whether with a replacement or refund.
We appreciate your patience and the opportunity to make this right.
— The Midway Sports Team
I ordered an item on 12/2/25 and have…
I ordered an item on 12/2/25 and have yet to receive any info on it. I emailed the company and never received a response. Awful customer service.
2 décembre 2025
Avis spontané
Réponse de Midway Sports
Hi Samuel,
We sincerely apologize for the delay and any inconvenience caused during this busy holiday season. While we’ve been managing a high volume of orders and messages, we never want that to affect your experience or communication with our team.
Please share your order number or email us at contact@midwaysports.com
, and one of our team members will reach out right away to assist and ensure this is resolved as quickly as possible.
Thank you for your patience and understanding — we truly appreciate the opportunity to make this right.
— The Midway Sports Team
Order #126706 has not been received
Order #126706 has not been received. The order was placed December 1, I've emailed twice now asking for a tracking number. Their phone message says they aren't accepting calls due to the busy holiday season. I've chatted with their website bot. I have yet to get at least a tracking number much less my actual order.
11 décembre 2025
Avis spontané
Réponse de Midway Sports
Hi Jennifer,
Thank you for your feedback. Our team has already responded to your emails and provided the tracking information for your order.
We apologize for any delayed response due to the holiday season rush and truly appreciate your patience and understanding.
— The Midway Sports Team
No customer support
I ordered a gift from Midway Sports 7 working days ago. I received an initial confirmation of my order directly after, but it has been crickets since. Their website shipping info says tracking info will be sent after shipment. I have received nothing. I tried to call and their answering machine says they are not answering the phone during the holidays. This is the only company I have purchased from this holiday season that has been so unresponsive and lacking of customer service. I’m hoping this gift arrives, but sadly discouraged about the lack of customer support.
Update: After I posted this (the same day). I got an email with the shipping info and the gift I ordered has arrived. It shouldn’t take a person having to complain to get a response though. I understand now the business is going through some transition and appreciate that. There is no excuse however for offering no ability for a customer to communicate with the company (enlisting an answering machine massage that indicates they are not taking calls during the holidays season). Transfer the calls if necessary to a location someone can take them. The customer is important. I did not feel that way. Thank you for getting the gift item to me.
29 novembre 2025
Avis spontané
Réponse de Midway Sports
Hi Cecilia,
We completely understand how important it is to receive updates, especially when ordering a gift during the holidays, and we sincerely apologize for the delay in communication. Your order had already shipped, and tracking details were sent via email.
Our team is currently navigating a store relocation alongside the busy holiday season, and we truly appreciate your patience and understanding during this time. We’re so glad your order is on its way and hope it arrived safely and just as expected.
Thank you again for your support!
– The Midway Sports Team
The company is non-responsive and liars
The company is non-responsive, did not send my order and lied. I ordered sweatpants and a backpack and did not receive either, despite the order screen showing both were sent. In looking at the FedEx shipping weight, it is clear that whatever they sent me that I never received was not what I ordered. The shipping weight of the package via Fed Ex shows 1.3 pounds. The backpack plus sweatpants would be nearly 4 pounds (1.0-1.3 lb (Nike pants) + 2.8-3.2 lb (UA backpack) = ~3.8 to 4.5 lb total).
4 décembre 2025
Avis spontané
Réponse de Midway Sports
We’re so sorry to hear about your experience and completely understand how upsetting that must have been. Our team did reach out directly to help clarify and address your order concerns — including confirming your backpack’s separate shipment and processing a replacement for the pants due to misdelivery from FedEx. Please don’t hesitate to contact us again at contact@midwaysports.com if there’s anything more we can do to assist.
I bought something in the wrong size
I bought something in the wrong size. I tried to exchange it, that took several emails and weeks. I mailed the item back and never received the item in the right size. I emailed, called, and have gotten no response. I think this place is a scam. DO NOT BUY from Midway Sports.
12 août 2025
Avis spontané
Réponse de Midway Sports
Hi Ali,
We’re truly sorry for the delay and the frustration this caused. After reviewing your order, we found your exchange was mistakenly placed on hold, though it had been prepared to ship. A 20% refund was processed as a courtesy, and confirmation was sent to your email.
We value your feedback and would love the chance to regain your trust. Please don’t hesitate to reach out if there’s anything more we can do to help.
— The Midway Sports Team
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