Mifo Avis 

Initial purchase of headphones was ok but broke after a few months. they acknowledged the warranty claim but then ghosted with no action. Has been 2 months with multiple f/ups with them. Note Fair Trading (NSW and VIC) has a 'do not use' warning out on them which can be found with a google search.

Avoid Mifo at all costs

My headphones failed in under two months, and although Mifo agreed to replace them under warranty, the replacement never arrived. After a few emails, customer service simply ghosted me. A warranty is worthless if a company won't honour it, and based on my experience, Mifo's after-sales support is non-existent. Save yourself the hassle and buy from a company that actually stands behind its products.

Good product overall. The sound is clear, the work nicely for calls when I am out and about. Lost a star only because I had a small hiccup getting both earbuds to connect the first time.

I was pleasantly surprised by how comfortable they left straight away. Usually I need a day or two to get used to new earbuds, but these were easy from the start. Mifo has done a solid job.

The earbuds are serviceable and the battery is a strong point. I just did not get that wow felling from the sound. For causal use they are decent, but I would not call them outstanding.

Like almost every other Mifo customer - AVOID AT ALL COSTS.

I needed to replace my earbuds for running and wanted to support an Australian business. They were faulty from the start and long story short - as soon as I wanted to return them correspondence slowed, delay tactics applied, then stopped altogether despite threatening legal action.

In the end decided it simpler to just dispute the transaction via my bank and of course the evidence is overwhelming so found in my favour.

They are a disgusting bunch of people deliberately ripping Australians off. Absolutely disgraceful behaviour and entirely unAustralian. They have none of your interests at heart and seek only to extract as much of your hard earned as they can. F*** these guys and spend your money elsewhere, and save yourself the time and heartache trying to undo a purchase of a sub-standard product.

They are okay. I use them mostly for YouTube and phone calls and they do that well enough. For music, I wanted a bit more depth, but they are still handy for everyday use.

Purchased a Walkabout DualView 3 Wireless Doorbell Camera. Product states "Extended Battery Life – Up to 120 days of use on a single charge with a powerful 4400mAh rechargeable battery" Battery life was less than 4 days. Mifo are virtually uncontactable and if I coudl give zero stars I would. No contact number and constant inaction. Recommend avoid this organisation

I bought Mifo after comparing a few options and I am glad I did. They feel well made without being bulky, the case charges them quickly, and the comfort has been better than I expected. It is the sort of product you stop thinking about because it just fits into your routine.

Absolute POS company with THE WORST customer service I have EVER seen.

Earbuds were decent except a bluetooth connectivity problem where they would connect twice EVERY SINGLE TIME I went to use them (with any device). After trouble-shooting with their support I was advised to return them for repair...

9 MONTHS LATER they advise because I returned them (barely) outside of their 30 day warranty period that they wouldn't refund me but would replace them.

It's been another 4 months since then and I still haven't received anything.

Correspondence is near impossible as you can't phone or contact them online, only email and they will literally take MONTHS to respond and MOST responses aren't even progressing the issue, just an acknowledgement of the email.

Oh and I've tried to leave a review on their own website twice now (once 6 months+ ago and once recently) but neither have actually made it up. Surprise surprise.

Pretty happy with these. They look neat, they are simple to carry around, and the sound is clean. I am taking off one star because the setup guide could be a bit clearer for anyone not used to wireless earbuds.

DO NOT BUY FROM MIFO!!! The earbuds I purchased haven't worked well from the first moment of use. They drop out, lose connection constantly, and are a lesser product than my $40 cheapy earbuds. I have been trying to get a refund for 9 months, since Oct 2025. They generally respond to an email after weeks of follow-ups, with a "apologies for the frustration this must be causing - you are a priority", then nothing. I have now been waiting for the promised return label to be sent for 11 weeks. (Perhaps if sent by email it would only take a minute?)
Mifo has the feel of a scam. Taking your money, then (almost) disappearing.
I have put in a complaint to the ACCC.
Avoid Mifo!!!

Paid $200 for Dash cam and after 5 weeks still have not received the product.
After writing 15 emails was finally promised a refund - Well that hasn't occurred after 2 weeks. Going through my financial institution to get a reverse transaction.
This it would appear to be the most corrupt and dishonest company I have ever dealt with online.
Avoid at all costs

I purchased the Sonictrek 11 Earphones on the 16th June 2026 I paid $199.99 my order stated in stock at Altona, Delivery in 3 - 5 days this is now the 11th July and not a sign of my purchase despite many unanswered emails I’ve forwarded.
I have requested my payment to be refunded within 3 business days however no response or updates whatsoever.
Mifo do not list an address or contact phone number and I now understand why!
One is forced to contact through their customer support email which they seldom respond to and when they do same generic reply of sorry we are investigating BULLSHIT!
For those considering buying from MIFO beware. DONT!
If I could leave no stars I would! It appears they are a company that are permitted to steal your hard earned dollars!
They need to be held accountable and charged with THEFT!

DO NOT PURCHASE PRODUCTS FROM MIFO

I usually do not write reviews, but the experience with Mifo has been such an extraordinary ordeal that I am writing one now. I ordered the Mifo 05 in January this year. When they arrived, the right earbud did not charge and hence I immediately started the return process. I was met with a complete non-response both through their website and via email. After repeated messages, I only received a response after threatening to report them to the Australian Competition & Consumer Commission. After many more messages from my end, I eventually received a return address and confirmation that the items have been received. However, I have still not received a refund. I have now had to raise a dispute through my bank and have reported them to ACCC. I would NEVER buy with them again and hope they get shut down.

Sold me a product they didn't have in stock even though their website stated that they did and had a 3-5 day delivery time.
Three weeks later still hadn't received goods, contacted MIFO support, they assured me that product would be despatched that week.
2 weeks later still nothing.
Contacted MIFO support and was informed they didn't have stock( even though the website still stated the product was in stock.
I requested a refund which they agreed to due to their failure to supply.
Now a month on and I'm still chasing the refund, and of course MIFO have stopped returning emails.
Commonly known as stealing!!

Do not purchase their mifo 05 gen 3 wireless earbuds. They will break within a year, and when you try and get a replacement or a refund they will pretend to put you in contact with their returns team and then it will be radio silence and you will not receive a refund. They are scammers selling a broken product DO NOT TRUST MIFO OR ANY OF THEIR TERRIBLE PRODUCTS!

I would not even give this company one star due to their extremely poor customer service. My advice: stay away and invest your money with a more reliable retailer.

The only positive thing I can say about these earbuds is that they fit securely and stay in place, even while running. Other than that, everything else is average, including the sound quality. However, the product itself is not the main issue here - the real problem is their after-sales service and warranty support.

If you experience any issue with your earbuds, do not expect your warranty to be honoured, and do not expect meaningful customer support.

I first contacted Mifo in January regarding an issue with my earbuds. What followed was four months of frustrating back-and-forth emails. They do not publish a phone number or physical address, which now makes sense to me. During those four months, they repeatedly asked the same questions, requested photos multiple times, and kept dragging the process out.

Eventually, they instructed me to send the earbuds back for inspection, stating clearly in their email that the process would take 14 working days. Do not fall into this trap.

I sent the earbuds back two (2) months ago and still have not received them back, nor have I received any meaningful update. Every response to my follow-up emails has been the same generic message: “Thank you for your patience, we are investigating.”

At this point, I have completely lost confidence in this company. There is no accountability, no proper communication, and no resolution. It feels like they have simply taken my earbuds and left me with nothing, or in other words - they stole my earbuds.
Next step is to sue them.

I bought the Mifo 05 plus Gen 3 less than a month ago and have mostly used them at night to relax or watch videos. It was easy to set up, and they attached immediately, but it took me a little longer to get used to how they fit. The sound quality is good enough for casual listening, and the battery life has been good. But I did note that the connection would drop sometimes when I moved from one room to another, and the the controls can be unreliable at times. They work for ordinary thing, but they're not flawless, so I'd give them three stars.

Headphones couldn’t be any worse if they tried. Never replied to my email saying they were defective, tried to contact on every social media platform and never got a reply. Honestly I’d rather go without headphones that deal with these scammers