Mifo Avis 

Product stopped working within 5 months and customer services did not help despite the product being under warranty.

BE WARNED! This company promises a lot, but delivers nothing. I tried from one hour after placing my order to get a refund as I purchased these for my wife without knowing she had already bought herself earbuds. Alice from Mifo assured me it would get cancelled and refunded. Fast forward two weeks, with no resolution to my request, and the earbuds show up. I then request a return address and after providing photos of the sealed earbuds, I again get no response. They promise to give you a full refund if returned within 30 days, but never actually allow you to return them by not providing a return address within the 30 days. I'm sure their warranty process would be just as bad. Do not under any circumstances deal with this company. You have been warned. Lastly, I have reported them to the Consumer Protection Agency.

Purchased Noise cancelling earbuds. Great product but stopped pairing after very little use. Company very hard to contact, but they eventually responded and agreed to send replacements but after many emails and waiting 5 weeks they never turned up. Do not buy from this company. They have no intention of providing a good long term product

If I could give Mifo Australia zero stars I would. We bought two pairs of headphones and mine became faulty within 5 months of use. Mifo refuses to comply to consumer law, Consumer Affairs Victoria has a public warning about them. Mifo states that their T&Cs mean no refunds after 30 days, which includes if the product is faulty. In the end our bank gave us the money back, but not after weeks of trying to get Mifo to comply with the law. Don’t believe every positive review you read online about this company and their products. Take a look at Product Reviews site who took down a whole bunch of fake reviews. Save yourself the hassle and buy tech products through a regular electronics retail company.

Absolute disgusting company. I purchased a $350.00 Vacuum Cleaner in January 2025 from this dodgy company and by July it had stopped working. All emails I sent regarding this were ignored. I got on live chat and was offered but another one, but by this time I’d had to purchase another Vacuum so I said no I want a refund. Sent the Vacuum off, which cost me $50.00, sent both an email and live chat message with returns information and photos requesting confirmation that they had received them, and no reply. DO NOT BUY FROM THIS COMPANY. They are a scam, sell faulty products and their customer service is below zero. Liars and scam artists.

A complete scam. The worse product I’ve ever had. My first one stopped working after 2 days. After 3 months of back and forth I finally received a replacement. The replacement is again not working properly and cuts out constantly despite multiple resets. This is a sham product. Do not buy.

Would give no stars. Still waiting since March for refund or replacement. After last review received email stating EarPods are out of stock however still selling them on website - no refund offered even though it is required by law to do so. These guys are scammers of the worst kind.

I bought a pair of earbuds. The ANC does not work at all, and the connection is intermittent. I've asked many times for a tax receipt and heard nothing from them. I will be pursuing legal options to get a refund.

I ordered earbuds from Mifo Australia on 2 June, received them on 12 June, and after just one use the left earbud had a visible crack and fuzzy sound. I contacted support right away with photos and asked for a refund, as it was within their 14-day return policy.

They initially offered a replacement, which I declined in favour of a refund. Since then, they’ve ignored every follow-up email. No response for over a week. I’ve now filed a formal complaint with the ACCC (REF4634562) and will be escalating through Afterpay and Consumer Affairs if this continues.

$129 wasted on a faulty item and no customer support. Buyers, beware — once they have your money, you’re on your own.

Terrible after sales service.
The website links for contact dont work.
They charge a 20% fee for sending back unopened items.
Wont honor a return on an item that was broken during setup.
Terrible encounter

Scam do not buy. See Victorian Consumer Affairs public warning about this company.

The Mifo O7 earbuds are perfect for travelers like me. With a 100 hour battery life in the aluminum charging case, you can stay connected for days without having to recharge

Dodgiest company i've ever delt with. Avoid at all costs. The earphones are terrible quality. Any positive reviews here i'd guarentee are fake. They were super responsive before the sale. Post sale they said I could return the earphones to get a refund. I returned them, and now they are completely ignoring me without a refund. They should be shut down.

Unforunately I've also been scammed by these guys now. Bought wireless headphones that broke in just a couple of months and they won't give a refund even though it's a legal requirement. Avoid at all costs.

I to wish i could give no stars for this company. The worst business known and the worst product provided. it was broken and screeched at me after 5 minutes and wouldn't stop. When i finally got hold of them they asked me to send it back to a different address and then then lost my return and refuses to provide me a refund. The customer service turn around email is about 1 monh and then denial that they even sold me earbuds. Terrible terrible terrible

Product is faulty, keep getting disconnected, and when tried to reach customer support, delayed response.

First they offered a replacement, then no response afterwards.

I would provide zero stars if I could. I bought earbuds based on a rave review in an online magazine. Clearly that was bullshit. Within less than two weeks of purchase, the earbuds stopped working. I asked for customer support, which just provided a set of instructions that clearly didn't apply to the product I'd ordered. I said so, and they offered me a replacement if I'd return the item. We went round in circles for a week with me preferring customer support that would rectify the issue, or a refund. All they could offer was for me to print out a packing label myself, and then parcel up the earbuds to send back to them at my own expense. And they gave no sense of a timeframe for when I'd receive a replacement. This is clearly a scam and I'm hacked off that I've basically been defrauded.

Terrible earbuds. The charge does not last and most times when I charge it shows fully charged and when I go to listen it gives me a message please charge before use! So frutrating! never recommend this product! I bought a pair for my son and he threw it in the bin after a year!

Fraudulent Chinese scam. NOT AUSTRALIAN. If i could give zero stars i would. Fake tracking using a fake scam courier called PARCEL DIRECT

The WORST shopping experience I have ever had in my life!! The absolute worst!
After 6 emails where I clearly identified that I want to cancel my other as I didn’t want to wait 2weeks for the item, as I needed it for a camping trip! So, after 6emails over two weeks, (while I was on holiday too) in each email I was very clear and they continued to try to entice me with a free item, and I CLEARLY declined 6x times, I receive the email this morning that they are shipping the order!!!! I am furious!!! Absolutely furious!!! I have never dealt with something like this in my life!