Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 2 sur 5 étoiles

Unfortunately, they don't always have the filter that I have subscribed to. They then offer other filters but that's not why I bought the product. I bought the product for a particular filter. Given I... Voir plus

Noté 5 sur 5 étoiles

We have used Mila for years now, they are our main supplier for PVC parts and tilt & turn mechanisms and are very reliable. Sayward has always been there to solve any minor issues we may have alon... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Utter rubbish. don't know their backside from their elbow, give out misinformation and wont honor their own mistakes. I would say next time have trained staff answering your phone calls. But there won... Voir plus

Noté 5 sur 5 étoiles

My company has been buying from Mila for quite a while now and have found them to provide excellent service. Always trusted to go above and beyond with any urgent orders or questions. our account i... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

3,0

Moyen

TrustScore 3 sur 5

28 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

Out of stock filters

Unfortunately, they don't always have the filter that I have subscribed to. They then offer other filters but that's not why I bought the product. I bought the product for a particular filter. Given I have a subscription, I would expect that they would be aware of what stock they actually need and honour the subscription rather than take the subscription money and then inform you at a later stage that the filter is out of stock. They did offer a refund, but that is not the point. So I won't be buying an additional unit, as this is the second time this has occurred!

1 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Terrible after sale customer support…

Terrible after sale customer support experience. They use to have a great support team. These days are very disappointing for support. Many on here are recently stating they visited this to purchase hardware. That’s incorrect because they done away with their sales counter in around 2020.

12 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing customer service

Visited here yesterday looking for a door handle for my mothers hall door. They didn't have the handle I needed as my mothers door is very old. The guy behind the counter couldn't of been anymore helpful in trying to help me find a handle by ringing around alot of places in Dublin to see if they had one. Just thought his help was amazing and you really don't get customer service like it anymore. (think the guys name was pat)

6 juin 2024
Avis spontané
Noté 2 sur 5 étoiles

Fraud

Three months in $800 burning my credit card all three are noisy and defective. The stats are wrong that it gives it’s fraud what they sell.

1 septembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Terrible customer support

Terrible customer support, have emailed twice including to Sarah Gyde with no reply. Decided to phone and told they don’t support broken parts under their guarantee. This is for a broken prosecure door hinge
Extremely unprofessional company

27 janvier 2023
Avis spontané
Noté 1 sur 5 étoiles

Mila & me are scammers

Be careful, Mila & me are scammers. They have scarpered off with millions paid in deposits, their Dartford office are now closed and they cannot be found. After investigation and a visit to their office location, I was told by the other businesses within the same office space that a lot people have visited looking for mila & me and claiming that they have paid deposits and cannot get in contact with the company. They explained that even the police have visited looking for the Mila staff due to numerous complaints.

In my case, I paid a deposit for extension in March 2022 and was given a start date for May 2022, I was informed the day before the job was ment to start that they are behind due to Covid and will have to reschedule. I was given a date for August but since that day I have not been able to contact anyone from Mila & me. They had no intention of doing the extension. I am now in process with the bank to recover my deposit.

Mila & me are thieves do not be fooled like me.

29 septembre 2022
Avis spontané
Noté 1 sur 5 étoiles

Utter rubbish

Utter rubbish. don't know their backside from their elbow, give out misinformation and wont honor their own mistakes. I would say next time have trained staff answering your phone calls. But there wont be a next time as I only work with professional companies. For other end users I would recommend HOPPE or ERA, much more clued up companies.

28 juin 2021
Avis spontané
Noté 5 sur 5 étoiles

Sayward always processes my orders…

Sayward always processes my orders quickly , and goods turn up on time and in full.Cant ask for more.

25 octobre 2018
Avis spontané
Logo de Mila

Réponse de Mila

Thank you for your kind words about our friendly sales team Ray. So pleased to hear that you are happy with the service your receive.

Team Mila

Noté 5 sur 5 étoiles

prompt service

prompt service. excellent service with a friendly sales team

22 octobre 2018
Avis spontané
Logo de Mila

Réponse de Mila

So pleased you are happy with our service. We aim to deliver a 5 star service every time and with our happy friendly staff it's just the icing on top of the cake!

Team Mila

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service. All issued resolved if they arise.

19 octobre 2018
Avis spontané
Logo de Mila

Réponse de Mila

Many thanks your review. We're glad you are happy with the level of service you receive.


Team Mila

Noté 5 sur 5 étoiles

Mila Hardware

As a company, we have dealt with Mila for nearly 20 years. They offer a wide selection of products to the industry with quick and reliable deliveries and a friendly, polite and knowledgeable office based sales force second to none.

8 octobre 2018
Avis spontané
Logo de Mila

Réponse de Mila

Thank you for sharing your kind review John. Your support and loyalty means a lot and we look forwards to the next 20 years!

Team Mila

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service, especially from Hayley! The goods we order from them always arrive within 24 hours which is super helpful. Would highly recommend them.

29 août 2018
Avis spontané
Logo de Mila

Réponse de Mila

Good morning Louise,

Thank you for getting in touch. We are really pleased to hear that you have had a positive experience with Mila, and we will be passing on your kind words to Hayley.

Team Mila

Noté 5 sur 5 étoiles

Good trade to trade company to deal…

Good trade to trade company to deal with. Very friendly and courteous staff & more importantly good quality products delivered safely & promptly.

21 août 2018
Avis spontané
Logo de Mila

Réponse de Mila

Good morning Carol,

I am delighted that you are pleased with the all round service you have received, and thank you for placing such a positive comment on TrustPilot.

Have a lovely day,

Team Mila

Noté 5 sur 5 étoiles

Great company and superb sales team

Great company and superb sales team who are extremely helpful. Would recommend Mila hardware to anyone, really couldn't ask for a better service.

21 août 2018
Avis spontané
Logo de Mila

Réponse de Mila

Wow - thanks for your 5 star review Craig!

So pleased to hear that you love our service, our sales team - and, well, us! Nothing makes our hardware loving hearts happier than knowing we're doing a good job for our customers!

Have a great day,

Team Mila

Noté 4 sur 5 étoiles

Really good company to work with

Really good company to work with, stock is always delivered on time and any back orders we are informed of. Becky is always more than willing to help with any queries or questions, and is a pleasure to work with :)

16 août 2018
Avis spontané
Logo de Mila

Réponse de Mila

Hey Ellie, thank you so much for your review.

So pleased to hear that you enjoy working with us and that the customer service you receive is second to none!

Team Mila

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