I found the Miles Morgan representative helpful, pleasant, competent and willing to listen. We managed to get the paperwork delivered via printer whilst I was there and we discussed two trips for Ma... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement14 High Street, NP16 5LQ Chepstow, Monmouthshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent customer care. Sarah in Chepstow went above and beyond to help us book the right cruise for us. They are always so helpful and friendly, wouldn’t book any other way as they help sort any iss... Voir plus
Amazing staff, always friendly and helpful. Had to rearrange a river cruise and it was seamless, and to find a replacement holiday, a really great experience.
Agent was very helpful and took time to research various options available on my travel needs. Thereby reaching a satisfactory booking
À propos de l'entreprise
Écrit par l'entreprise
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
Coordonnées de contact
14 High Street, NP16 5LQ, Chepstow, Monmouthshire, Royaume-Uni
- 01291 762006
4,9
Excellent
325 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service.friendly
Great service.friendly, informative and listened to our thoughts and wishes.
24 janvier 2026
Réponse de Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Team Chepstow
Excellent service
Excellent service. We have used Miles Morgan in the past and have always had good service
21 janvier 2026
Réponse de Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Team Chepstow
The agent booking my holiday very …
The agent booking my holiday very professional in manor and duty lovely
20 janvier 2026
Réponse de Miles Morgan Travel - Chepstow
Thank you for your review! It was a pleasure to book your holiday.
Kind regards
Team Chepstow
Helpful staff and useful advice
12 janvier 2026
Réponse de Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Catherine
Very professional.
All our queries were answered quickly. Nothing we asked was too much trouble.
18 janvier 2026
Réponse de Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Catherine
Information about a Caribbean cruise and to exchange money for euros.We initially visited the branch to get…
We initially visited the branch to get euros and maybe enquire about a Caribbean cruise we had seen online.
Your agent Rhian helpfully gave us all the information we required and was so helpful we unexpectedly decided to book there and then.such good service.
This is the second cruise I have booked at this branch.The information and service is so helpful.
17 janvier 2026
Réponse de Miles Morgan Travel - Chepstow
Thank you for your lovely review! It was a pleasure to book your cruise.
Kind regards
Rhiannon
The person who dealt with our enquiry…
The person who dealt with our enquiry and booking of our holiday was extremely helpful. We felt confident that we were given all the information we needed to make our decision.
16 janvier 2026
Réponse de Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Team Chepstow
Excellent Service
Staff are pleasant and very well informed happy to help and answer all questions always looking to find you a good deal with in your budget
6 janvier 2026
Réponse de Miles Morgan Travel - Chepstow
Thank you for your lovely review! It is always a pleasure booking your flights!
Kind regards
Ellie
I’m not sure staff are fully aware of…
I’m not sure staff are fully aware of how to tie up all the parts of booking a cruise with accessible needs
4 janvier 2026
Réponse de Miles Morgan Travel - Chepstow
Good morning,
Thank you for taking the time to share your feedback.
I have tried to reach you by phone to discuss the points you raised and would still welcome the opportunity to speak with you directly, so please do get in touch if you can.
As you will have seen from our many Trustpilot reviews, we are committed to providing excellent customer service, and I am genuinely sorry that your experience has not reflected this on this occasion.
I do hope we can move forward positively, and I would be more than happy to discuss any outstanding concerns with you directly.
Kindest regards,
Catherine Scott
Branch Manager
Great service
Great service. Extremely helpful, polite and informative. Our query was dealt with promptly.
28 décembre 2025
Réponse de Miles Morgan Travel - Chepstow
Thank you for your lovely review! It was a pleasure to book your cruise.
Kind regards
Rhiannon
Excellent advice and assistance from…
Excellent advice and assistance from Ellie at Chepstow office.
6 décembre 2025
Réponse de Miles Morgan Travel - Chepstow
Thank you for your lovely review!
Kind regards
Ellie
Holiday booking for my Grandsons wedding
Ellie in the Chepstow shop made the whole process pleasant and efficient. Nothing was too much trouble even when I had to make some changes to my original enquiry. Ellies patience made the whole process easy.
A lovely young lady.
2 décembre 2025
Réponse de Miles Morgan Travel - Chepstow
Thank you for your kind words Mrs Parry. It was a pleasure to help you get this booked for your Grandson's wedding! Kind regards
Ellie
Ellie. Great as always.
Ellie, as usual, was great at describing the holiday that we booked, spending as much time as we wanted to make a decision.
3 décembre 2025
Réponse de Miles Morgan Travel - Chepstow
Thank you for your review! It was a pleasure to book your holiday!
Kind regards
Ellie
Quickly & Efficiently
My purchase was dealt with quickly and efficiently…what more can you ask for?
29 novembre 2025
Réponse de Miles Morgan Travel - Chepstow
Thank you for your lovely review!
Kind regards
Team Chepstow xx
Excellent customer service
Excellent customer service, Rhiannon was knowledgable and very helpful.
28 novembre 2025
Réponse de Miles Morgan Travel - Chepstow
Thank you for your lovely review! It was a pleasure to book your cruise!
Kind regards
Rhiannon
Sarah
Sarah, in the Chepstow office was extremely helpful knowledgeable and patient. e
22 novembre 2025
Réponse de Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Sarah
Réponse de Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Ellie
Very helpful!
The Chepstow branch staff were really helpful in helping us decide on our holiday to Malta. We were provided with options, and then were able to make adjustments for us. Requests for confirmation on some details were responded to promptly.
12 novembre 2025
Réponse de Miles Morgan Travel - Chepstow
Thank you for your lovely review! It was a pleasure to book your holiday.
Kind regards
Rhiannon
Réponse de Miles Morgan Travel - Chepstow
Thank you for your lovely review!
Kind regards
Team Chepstow
Very helpful and easy to book
14 novembre 2025
Réponse de Miles Morgan Travel - Chepstow
Thank you very much for your lovely feedback, it was a pleasure helping you get your holiday booked. Many thanks Sarah
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.