Sat and listened to what i wanted from a holiday. Had the answers at hand, if they didnt know they rang the company to find out. One to one contact. They had great knowledge of south africa which was... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement20 Princess Victoria Street, BS8 4BP Clifton, Bristol, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Went into the Clifton branch to enquire about a trip we had seen. Spoke to a brilliant helpful lady called Alvita, after clearing up questions we had about the trip, Alvita kindly booked the trip for... Voir plus
L'entreprise a répondu
Had two recent(in last three months)bookings through Louise at the Clifton Office of Miles Morgan.The first was for a short weekend break in Paris at the end of March-as usual with Louise and MM,the w... Voir plus
L'entreprise a répondu
The 5 stars is due to the absolutely excellent level of service provided by Alvita at Miles Morgan, Clifton. She was able to answer all questions we had and has kept us informed throughout our booking... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
Coordonnées de contact
20 Princess Victoria Street, BS8 4BP, Clifton, Bristol, Royaume-Uni
- 0117 2232096
4,8
Excellent
136 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The Travel agent listened and checked…
The Travel agent listened and checked what you where saying and didn't just look at a screen.
She was both friendly and courteous.
28 avril 2025
Réponse de Miles Morgan Travel - Clifton
Thank you so much for your kind words! I'm really glad to hear that you felt listened to and well taken care of. I cannot wait to hear all about your River Cruise trip x
Alison 😀
Efficient and speedy
Had two recent(in last three months)bookings through Louise at the Clifton Office of Miles Morgan.The first was for a short weekend break in Paris at the end of March-as usual with Louise and MM,the whole thing was very speedily and efficiently organised and no criticisms at all so very pleased.Awaiting next holiday in Greece in early July,already booked.
4 avril 2025
Réponse de Miles Morgan Travel - Clifton
Thank you so much for taking the time to leave such lovely feedback. I'm so glad I could help and I hope you enjoy your trips away. I look forward to assisting you in the future. Have an amazing time away!
Australian trip
Louise understood what Australian flights and hotel I needed and was able to sort a package that was accepted . I was very pleased with the professional service
4 avril 2025
Réponse de Miles Morgan Travel - Clifton
Thank you so much for your kind words. I'm really pleased to hear that you were happy with the package I arranged for your Australian flights and hotel. It was a pleasure assisting you, and I'm glad we found an option that suited your needs.
If there's anything else I can help with in the future, please don't hesitate to reach out!
Miles Morgan gift vouchers are a scam. Avoid
I was gifted Miles Morgan vouchers as a wedding present. I was informed by the staff at Clevedon some months ago that i was able to use them to book a hotel only. When i came to use them they said that only packages were available due to ABTA coverage. I raised this with the Head office in Clifton and they eventually said i had been misinformed and hotel-only bookings were acceptable. I requested a room with one of the largest hotel chains in Spain but was told that the "handlers" could not secure the booking. This is despite the hotel having rooms available on their own website and with every online travel agent. My complaint to the Managing Director Mandy Shillito resulted in a curt "sorry, computer says no" response. No real attempt was made to find a solution.
Miles Morgan Travel was acquired by the much larger Hays Travel Group recently so there can be no excuse for failing to book a hotel room with a reputable hotel chain which is readily available direct or through other agents.
This has been my only experience of this company and i saw none of the excellent service they routinely boast. Avoid
2 avril 2025
Avis spontané
Réponse de Miles Morgan Travel - Clifton
Thank you for your review. We are really sorry that we were unable to source the exact hotel for the date that you needed, from the suppliers that we offer. We acknowledge your comments and are sorry that we have been unable to offer assistance on this occasion.
Réponse de Miles Morgan Travel - Clifton
Thank you for your lovely feedback. I am so glad we managed to get your family cruise trip sorted! I can't wait to hear all about it.
Alison x
Réponse de Miles Morgan Travel - Clifton
Thank you for your kind review and I'm pleased you found my service helpful. It was a pleasure booking your holiday and I hope you have a fantastic time away. 😊 Kate
So helpful and considerate
19 mars 2025
Réponse de Miles Morgan Travel - Clifton
Thank you for your kind feedback and I'm glad you found my service helpful. It was a pleasure booking you on another holiday. 😊 Kate
Efficient service responding to…
Efficient service responding to requirements of the holiday, with a choice of hotel and price
25 février 2025
Réponse de Miles Morgan Travel - Clifton
Thank you! Glad you found our service efficient and flexible in meeting your holiday needs. 😊, Alison x
Wonderful staff at Clifton and Clevedon
Such lovely staff who have gone out of their way to help us. We are an older couple who have specific needs and have changed their mind several times. In all of this they have been patient, kind and helpful in every aspect in sorting out our holiday. We can't thank them enough.
2 mars 2025
Réponse de Miles Morgan Travel - Clifton
You are very welcome, it was lovely to meet you both, and I am glad your holiday was finally sorted to your requirements. Have a great time
Alison x
Staff are very helpful and friendly
Staff are very helpful and friendly. Helped me to save some money and upgraded the cabin through contacting the cruise line directly. Thank you Kate.
27 février 2025
Réponse de Miles Morgan Travel - Clifton
Thank you so much for your kind review! I’m so glad I could help you save some money and upgrade your cabin. It was a pleasure assisting you and I appreciate you taking the time to leave a review. If you need any further assistance or have any more questions, please don’t hesitate to get in touch. Kate
Louise couldn't have been more helpful
Louise couldn't have been more helpful, she was very knowledgeable, helpful and provided a very professional service. She was also very friendly and managed to book us exactly what we were looking for on the dates we asked.
25 février 2025
Réponse de Miles Morgan Travel - Clifton
Thank you so much for your lovely feedback! I’m so happy to hear that I was able to help you find exactly what you were looking for. It was a pleasure assisting you, and I’m glad I could make the process smooth and enjoyable for you.
If you need any further assistance or have any more questions in the future, please don’t hesitate to get in touch. I’m here to help!
Louise was a great help to my Aunt and…
Louise was a great help to my Aunt and I with preparations for our cruise
25 février 2025
Réponse de Miles Morgan Travel - Clifton
Thank you so much for your kind words! I'm so glad I could assist you and your Aunt with the preparations for your cruise. It was a pleasure helping you both, and I’m thrilled everything went smoothly.
Réponse de Miles Morgan Travel - Clifton
Thank you for your kind feedback, I look forward to hearing all about your Italian trip.
Alison
Louise the Clfton manager looked after…
Louise the Clfton manager looked after us and our cruise arrangements very well.
14 février 2025
Réponse de Miles Morgan Travel - Clifton
“Thank you so much for your kind words! It was my pleasure to assist you with your cruise arrangements, and I’m thrilled to hear that everything went smoothly. If you ever need anything in the future, I’m always here to help. Wishing you many more wonderful trips ahead!”
Kind Regards
Louise
Majorca Phone answered
Phone answered! Quick and efficient service with good follow up…
31 janvier 2025
Réponse de Miles Morgan Travel - Clifton
Thank you for your compliment, I was happy to get your holiday booked in very quickly over the phone. I hope you have a fabulous time.
Alison x
All the staff were patient and helpful…
All the staff were patient and helpful whether we were visiting the branch or communicating by phone or email. They displayed excellent knowledge and responded to our enquiries quickly and effectively.
4 février 2025
Réponse de Miles Morgan Travel - Clifton
Thank you so much for your kind feedback, we really appreciate you taking the time to leave a review.
It’s wonderful to hear that you found the whole team to be patient, helpful, and knowledgeable. We always strive to provide the best service, so your comments mean a lot to us.
It was a pleasure to book your cruise, and I hope you are looking forward to it! If you ever have any further questions or need any assistance, you know where to find us.
Kind regards,
Kate 😊
Helpful knowledgeable staff
31 janvier 2025
Réponse de Miles Morgan Travel - Clifton
Thank you for your kind words! We truly appreciate your feedback and are delighted to hear that you found our staff helpful and knowledgeable.
Kind Regards
Louise
A good day
The time spent with the staff was uplifting and very helpful.in every way. Louise Pye took me through all the process, Told me everything I needed to know. Once again thank you for everything
4 février 2025
Réponse de Miles Morgan Travel - Clifton
Thank you so much for your kind words. It was truly a pleasure assisting you, and I’m delighted to hear that you found the process helpful and uplifting. Ensuring you have all the information and support you need is always my priority.
If you ever have any further questions or need any assistance in the future, please don’t hesitate to reach out. Wishing you all the best!
Best regards,
Louise Pye
Réponse de Miles Morgan Travel - Clifton
Thank you for your kind words! We're delighted to hear that you've had a positive experience. Providing excellent service is always our priority, and we truly appreciate your continued support. We look forward to assisting you again in the future!
Kind Regards
Louise
its the personal service- face to face-…
its the personal service- face to face- which you can't get over the phone or obviously online.
31 janvier 2025
Réponse de Miles Morgan Travel - Clifton
Thank you for your lovely feedback! We completely agree—there's something special about face-to-face service that just can’t be replicated over the phone or online. We truly value the personal connections we build with our customers and are so pleased you appreciate it too. We look forward to welcoming you again soon! 😊
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.