Nina and all the staff are very helpful, happy and extremely knowledgeable. They make the process easy and enjoyable and take the stress out of trying to book things yourself. Knowing that any questio... Voir plus
Établissement
Changer d'établissement12 Market Place, HR9 5NU Ross-on-Wye, Herefordshire, GB
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Nina was extremely helpful and professional. Lots of patience with me in selecting a cabin that would be right for my daughter and I. The whole process was made seamless with Nina’s knowledge and unde... Voir plus
Nina knew that we were interested in this cruise so she contacted us as soon as possible and, as she now knows our preferences, was able to book our cabin quickly. Yet another holiday booked with the... Voir plus
L'entreprise a répondu
Personal knowledge of clients. Friendly welcome, willing to try different options to find us what we wanted
À propos de l'entreprise
Écrit par l'entreprise
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
Coordonnées de contact
12 Market Place, HR9 5NU, Ross-on-Wye, Herefordshire, Royaume-Uni
- 01989 562555
4,9
Excellent
269 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Personal knowledge of clients
Personal knowledge of clients. Friendly welcome, willing to try different options to find us what we wanted
22 août 2026
Holiday booking process.
The process of booking the holiday was very easy. Nina who we dealt with was very knowledgeable and very personable.
29 août 2026
Great experience
Nina and all the staff are very helpful, happy and extremely knowledgeable. They make the process easy and enjoyable and take the stress out of trying to book things yourself. Knowing that any questions or concerns can be answered and dealt with is very reassuring.
29 août 2026
First class
19 août 2026
Excellent, professional, knowledgeable service, highly recommend
Nina was extremely helpful and professional. Lots of patience with me in selecting a cabin that would be right for my daughter and I. The whole process was made seamless with Nina’s knowledge and understanding of our personal requirements. Looking forward to our cruise and Nina heading the group. Will definitely look to Miles Morgan for future bookings. Thank you Miles Morgan and Nina, we feel confident in your hands and can’t wait to experience Norway and the Northern Lights with you!
19 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Very pleasant and efficient people as…
Very pleasant and efficient people as usual at Miles Morgan
19 août 2026
Réponse de Miles Morgan Travel - Ross-on-Wye
Thank you for your kind words! We are so pleased to hear that you consistently have such a positive experience with our team. We appreciate your feedback, Shelly
Excellent staff and service!
As always staff very friendly, knowledgeable and efficient.
Would strongly recommend .
15 août 2026
Réponse de Miles Morgan Travel - Ross-on-Wye
Thank you for your wonderful review! We are so pleased to hear that you always find our team friendly, knowledgeable, and efficient. We truly appreciate your strong recommendation, Shelly
Would recommend to anyone booking a cruise or holiday.
Nine was,as always very helpful. Coffee very welcome. Excellent service.
11 août 2026
Réponse de Miles Morgan Travel - Ross-on-Wye
Thank you so much for this lovely kind review,
Nina x
Réponse de Miles Morgan Travel - Ross-on-Wye
Thank you for this lovely review it always wonderful to hear our service is good,
Nina x
Really good service as usual.Nina knew that we were interested in…
Nina knew that we were interested in this cruise so she contacted us as soon as possible and, as she now knows our preferences, was able to book our cabin quickly. Yet another holiday booked with the minimum of fuss.
1 août 2026
Réponse de Miles Morgan Travel - Ross-on-Wye
Thank you for your 5 star review, It was as always wonderful to book your cruise, many thanks Nina x
Réponse de Miles Morgan Travel - Ross-on-Wye
Dear Dr Setchfield,
Thank you for your review.
I am sure you will have a wonderful time in Italy.
With kind regards,
Nina
Nina was really helpful
Nina was really helpful, friendly and knowledgeable and made the whole booking process to smooth and easy. Thank you Nina
30 juillet 2026
Réponse de Miles Morgan Travel - Ross-on-Wye
Dear Mrs. Turner,
Thank you so much for your lovely review.
I am so glad you enjoyed your experience booking with us.
With very kind regards,
Nina
Popped in for some info on a holiday
Popped in for some info on a holiday, Its was a saturday, we spoke to jen Carrigher, she said she would get on to it, we are still awaiting her reply. No answers from them. Will have to try elsewhere.
1 août 2026
Avis spontané
Réponse de Miles Morgan Travel - Ross-on-Wye
Thank you for taking the time to leave your feedback.
I’m sorry to hear you’re still waiting for the information you were expecting. As the Manager of our Ross-on-Wye branch, I’d really like to take the lead on this personally, look into what has happened and, most importantly, make things right for you. If you could give me a call directly at the shop on 01989 477021, I’d be very happy to discuss what you’re looking for and get your holiday plans back on track.
I hope to speak with you soon.
Kind regards,
Nina
Manager, Miles Morgan Travel Ross-on-Wye
Nina made us very welcome offering tea…
Nina made us very welcome offering tea or coffee as we walked in, she was very informative listening to our requests and needs, we were very pleased with the booking experience overall.
31 juillet 2026
Réponse de Miles Morgan Travel - Ross-on-Wye
Dear Mr. Powell,
Thank you so much for your very kind review and that you enjoyed your time booking with us.
I am sure we will all have a wonderful time cruising to Norway in search of the northern lights.
With very kind regards,
Nina
Réponse de Miles Morgan Travel - Ross-on-Wye
Dear Carol,
Thank you for taking the time to leave us a review.
We look forward to seeing you again in the future.
With kind regards,
Rachel Gillett
Treated like a friend not a customer
Nina worked hard to get me booked onto a cruise which was in high demand. She gets to know her customers so we are treated like friends.
23 juillet 2026
Réponse de Miles Morgan Travel - Ross-on-Wye
Dear Mrs. Button,
Thank you so much for your lovely review.
I am so please that you enjoyed your booking experience with us. I am sure you are going to have a wonderful time cruising the Amazon & Antarctica on the ship Borealis.
With very kind regards,
Nina
Miles Morgan get 5 stars every time
Miles Morgan get 5 stars every time, wouldn't even think of going elsewhere.
The lovely staff at Ross on Wye go above and beyond, they make it a pleasure booking a holiday.
22 juillet 2026
Réponse de Miles Morgan Travel - Ross-on-Wye
Dear Mr. Pilkington,
I am so happy that you enjoyed your time with us booking your holiday. It is always a pleasure in helping families chose their next holiday.
I am sure you will have a wonderful time.
with kind regards,
Nina
Réponse de Miles Morgan Travel - Ross-on-Wye
Dear Mrs. Burton,
Thank you for your lovey review.
It was a pleasure booking your holiday.
We look forward to seeing you again soon.
Kind regards,
Shelly
Nina is always willing to spend time…
Nina is always willing to spend time with clients. She understands what they want from their holidays. She is easy to talk to and arranges everything for you.
23 juillet 2026
Réponse de Miles Morgan Travel - Ross-on-Wye
Dear Mrs. Gargolinski,
Thank you for you very kind review.
I am sure you will have a wonderful cruise to Osaka to Seoul with Celebrity Cruises.
With very kind regards,
Nina
Staff are excellent and very friendly…
Staff are excellent and very friendly and helpful. No problems booking our holiday so a special thank you to shelly and staff
21 juillet 2026
Réponse de Miles Morgan Travel - Ross-on-Wye
Dear Mr. Harris,
It was lovely to see you again and it was a real pleasure to book your holiday to Greece.
We look forward to seeing you again soon,
With very kind regards,
Shelly
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