Hello Simone,
Thank you for your feedback. We’re truly sorry to hear about your experience.
However, we would like to clarify an important point for full transparency.
During our conversations, our support team repeatedly advised you not to use high-risk setfiles and not to increase your lot size due to the risk of rapid drawdown. You made the decision to manually switch to a risky configuration against our recommendations, which unfortunately led to losses.
Our AI systems are designed to operate safely only with the default settings we provide, as these are optimized for protection and long-term consistency. When users apply aggressive or modified settings, the results can be very different from our expected performance.
Despite this situation, we remain fully available to help you recover properly with the correct setup, as we always do with our members.
If you wish to continue with the safe configuration and receive full assistance, feel free to reach out to our support team anytime.
We genuinely care about our clients, and we hope to resolve this together.
— MFXT Support Team