I've been ordering products from this company for the last few years and I am always blown away at the high level of customer service that they provide every time I make a purchase from them. Not only... Voir plus
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Products arrived a lot sooner than expected, unfortunately the live plant got damaged, only one leaf survived. Fingers crossed it survives. Edited to four stars based on response 2nd edit - liv... Voir plus
L'entreprise a répondu
Great service. Quick processing of order. Good communication. Confirmation order received after checkout then followed by email to chosen address with follow up of shipping email. In general a easy pu... Voir plus
They always ship fast, have good communication, and are easy to order. great company. For this order, I didn't find the products themselves great for me (kanna snuff and kratomic mix). I've tried... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Explore Your Mind with MindFuel, Aotearoa's Premier Online Smartshop & Headshop. Discover Blue Lotus, Kava, Kanna, Ecsplore, Happy Caps, Clear Focus, Elevated Botanicals, Herbal Pipes, Vaporizers & Infusion Machines. Enhancing Minds Since 2004.
Coordonnées de contact
P.O. Box 3260, Fitzroy, , 4341, New Plymouth, Nouvelle-Zélande
- 0277863221
- sales@mindfuel.co.nz
- mindfuel.co.nz
4,8
Excellent
311 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Perfect
Took a while (as I new when I read the post), arrived looking healthy and so far doing well
18 mars 2026
Quick delivery and friendly staff
Quick delivery and friendly staff, great experience overall.
8 mars 2026
Highly recommend
Super fast postage and products are always good. Will always recommend.
15 mars 2026
Arrived in timely matter
Arrived in timely matter, all good, well packed and even got some freebies
5 mars 2026
ordered rooted cuttings in october…
ordered rooted cuttings in october 2025. they eventually arrived in mid feb 2026. a business like this really shouldnt be taking payments for products they know they wont be able to ship for that kind of time period.
16 février 2026
Réponse : mindfuel.co.nz
Hi Matt,
Thank you for taking the time to share your feedback.
Your order was placed on October 25th and shipped on February 16th. While this was slightly beyond our general “up to 12 weeks” estimate, we do clearly state on the product page that we pause shipping from mid-December through late January each year. This is due to extreme summer heat and significant courier delays over the Christmas period, which can compromise the health and survival of live clones in transit.
Because your order fell within this seasonal closure window, the dispatch timeline was extended accordingly. Our priority is always to ensure plants are strong and conditions are suitable so they arrive healthy and viable.
We understand that waiting several months can be frustrating, and we sincerely apologize if the timeframe was longer than you anticipated. We do our best to communicate these seasonal pauses upfront so customers can make an informed decision before ordering.
We appreciate your business and your feedback, and we will continue working to improve both our communication and turnaround times wherever possible.
Kind regards,
Team MindFuel
I ordered the seeds one day and they…
I ordered the seeds one day and they were at my door the next day. Very impressed. Also received a free packet of seeds.
22 janvier 2026
Great customer service
Great customer service. Quick response to email. Quick delivery.
12 janvier 2026
Quick
Quick, efficient service and delivery. Normally wary when a company has a rating this high but it's legit and well deserved. Keep up the good service, thoughtful packaging and quality product!
12 janvier 2026
The san perdro seeds sprouted after…
The san perdro seeds sprouted after about a week after planting, they look cute and awesome, definatly recommend
2 décembre 2025
The Gold Standard of Customer Service!
I am absolutely thrilled with MindFuel, and their dedication to customer satisfaction is truly unparalleled.
My initial order of a live plant faced significant challenges: it arrived two months after ordering and was, unfortunately, snapped in two due to transit damage. While disappointing, it was the response to my complaint that made all the difference and cemented my trust in this business.
The MindFuel went above and beyond to correct the situation. They not only responded quickly but generously sent three replacement plants—not just one—which arrived about a month later in significantly improved and secure packaging. All three replacement plants arrived safe, sound, and perfectly healthy. They are thriving!
Exceptional customer service! Few companies show this level of integrity and commitment when things go wrong. If you are looking for a supplier who stands behind their product and prioritizes the customer experience, look no further. Highly, highly recommended!
26 août 2025
informed and on time ,,what more can…
informed and on time ,,what more can you want A1
+++
12 décembre 2025
I received my package very quickly
18 novembre 2025
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