Minimalist Designs Avis 

UPDATE:
After seeing my negative review, Melissa promptly contacted me, asking what the problem was, after I had already explained the problem to her. She told me to resubmit my art, and that I would get a proof right away. I resubmitted the same day, then... nothing. I asked her to confirm she got the art... nothing. I messaged her on Etsy... nothing. Asked if she would send me a return label for the incorrect ring... nothing. A proof for my design? Nothing. I’m so done. I asked for a refund, which I doubt I’ll get. This has been the most frustrating experience with a company I’ve ever had.

BEWARE!!! After reading so many positive reviews, I decided to go ahead and get a family crest ring from Minimalist. Big mistake. I created my own artwork in a format Melissa said would be preferable. After submitting, she told me that it would only be able to be engraved on the ring, which is not the style that I purchased. I told her what I was after, based on the style I’d chosen, and she said that was no problem. She told me that they would re-vamp my art and get back to me. A week later, I still hadn’t seen a proof, so I emailed Melissa, asking if there was anything for me to see. I promptly received a reply, stating that my ring had been shipped. I totally didn’t understand how this was possible, especially after reading so many positive reviews stating how they worked very closely with you to create your “dream ring...” I emailed Melissa to ask why I hadn’t seen a proof, with no response. 4 days later, a ring arrived via DHL. I had tried to maintain hope that it would be something I liked, since the design wasn’t complicated. When I opened it, I was shocked. It in no way resembled the design I submitted. It was a completely different crest, and it wasn’t even the style I ordered. It also had someone else’s name on it! It was the wrong size, as well. I promptly emailed Melissa, with photos of what I received compared to what I’d ordered, asking her to please rectify the situation. No response after two attempts. There’s no phone number, and since their base of operations is in Turkey, you’re completely at their mercy. Buyer BEWARE! I’m floored that this could happen based on positive reviews. My ring cost a total of $109, and it got me something useless that has no meaning to me. They also almost tripled the prices of their rings right after I ordered. Thank god I didn’t lose almost $250 instead of $109.

I ordered a family crest ring in January and I received a confirmation. that was on the 9th. I waited a week before i contacted them at which time they advised they had sent an email for approval of the design. found it in my junk mail, approved the design and asked about the face size and was advised to go with the large face, to which I agreed. then...nothing. I've emailed a few times asking for an update on my order and asked how I should pay the $30 difference and...nothing. there is no phone number to call customer service and their "Texas" address goes to a house in Texas. It has been a month now since I placed the original order

I uploaded my family crest file and ordered a ring at 10pm. I woke up early the next day (6 hours later) and had some preliminary designs already waiting for me to approve. After approval, I got a message within hours saying production would start and my ring would be shipped. I had to leave for a trip and the ring was designed, manufactured and shipped internationally in about 4 days. Quality is superb - totally impressed with this company! Highly recommended!!!!

Very nice better than I expected also got it pretty quick very detailed

Extremely happy with the quality of my customized ring. Excellent customer service and swift secured delivery. I will definitely be ordering another ring or two.

Quality Product and Communication.
Custom designing a ring remotely worked far better than expected. The team was able to answer my questions thoroughly and provided a mockup that brought my vision to life.
Top quality details.... so fine a magnifying glass is needed...
Impressed!

I very seldom leave reviews... but I have to leave this one.
I have never encountered better craftsmanship and service. The way I was treated and the personal touch was amazing.
I have purchased one for myself, one for my sister and now I will be ordering 3 more for my girls.
Amazing people!!! Highly highly recommend it!!!!

I am so satisfied with my design of ring thanks so much....

Due to distance I was worried about about communication howler they did follow my requests to the fullest!

Beautiful craftsmanship but the ring was a lot smaller than I thought. Should have ordered a large face.

Fantastic team. Was very helpful from start to finish.
Had a minor issue which was resolved with the upmost professionalism and speed!
Very happy with the product and service.

Very pleased with the result. Excellent service. The quality of the engraving is super and modifications were simple and fast.

Outstanding work! Great graduation ring with my initials!! Will order again!

-Marvin

Excellent service and the quality / price is outstanding

Incredibly fast, and excellent work. Came out just as I'd hoped! Thank you so much!

Great customer service, quick turn around, quick shipping. Absolutely in love.