Minooy has good customer service, great response time, fast shipping. The Aphrodite cross body bag is perfect for this person on the go. I particularly like the handle which I grab when getting out... Voir plus
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I received my bag an incredible three days after ordering. It was EXACTLY as described and it’s beautiful. It came in a grey velvet bag within a black box with a magnetic closure. I have several entry... Voir plus
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In the first purse I got (Doris) the snap area would not stay closed with a pair of glasses in place. Company does not cover return postage so I spent about 1/3 of the purchase price returning it. S... Voir plus
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I looked at their website for months trying to decide on taking a chance and buying one of their purses. I finally took a chance and bought one. It arrived in a short time and was packaged very nicely... Voir plus
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À propos de l'entreprise
Coordonnées de contact
10th Floor, Building C, Bantian International Center, No. 5, Huancheng South Road, Ma'antang Community, Bantian Street, Longgang District, Shenzhen, 511700, Shenzhen, Chine
- 852 5765 0482
- support@minooy.com
- minooy.com
4,4
Excellent
342 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Let me start by saying I’m very fickle…
Let me start by saying I’m very fickle with purses! I love to switch it up frequently, but since I got my small Naya crossbody 6-8 months ago, no switching! It has everything I need in a lovely compact bag. My favorite parts are the glasses compartments, since I wear prescription and regular glasses, I need to carry two pair this way doesn’t take up much room in my purse, and the wallet section in the front of the purse is outstanding I can grab my debit card out without taking off my purse off and slip it right back in and zip it up. Love not dealing with a wallet.
11 octobre 2025
Avis spontané
Réponse de Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Great product.
20 août 2025
Réponse de Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Great shoulder bag
I didn't like the original color I ordered after I received it. Minooy was very helpful in exchanging it for a different color. I love my purse. I will be ordering another one in a different color.
20 août 2025
Réponse de Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Top quality
I am so pleased with the bag I purchased from Minooy. The quality and design are perfect. The purse came beautifully packaged and was delivered promptly.
20 août 2025
Réponse de Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Customer service fall down
My wife ordered a bag which she loves. Its the second one she has bought of this type. Unfortunately the bag came without the shoulder strap. Its a simple mistake and has just been forgotten to put inside bag.
However I have sent two emails to this company and have had no response.
The order number is SL17275WEAT1905.
By your review reply it would seem that you are right but we bought it through a you tube ad in your name. I think you should monitor ads in your name and get them deleted as they discredit your business. Personally I would never buy again anything implying minooy!
12 septembre 2025
Avis spontané
Réponse de Minooy
Hello,
The order number "SL17275WEAT1905" you provided is not an order from the Minooy store. We don't know which store you placed the order from. You can leave a review at the corresponding store.
If you purchased a counterfeit product, Minooy recommends you to appeal if you pay by Paypal; you can chargeback if you pay by credit card.
Have a nice day
Every bag should have a spot for glasses!
Love the bag, quality is great, bought it especially for the glasses holder part. Only downside is, be careful how much you put in the main compartment, too much and your phone won’t fit in the outside pocket.
21 juillet 2025
Réponse de Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Pleasantly surprised.
I was skeptical because this is a Chinese manufacturer so I thought it might be cheaply made. I bought because of the features. But it is the only purse I use now. It's very well made. Great features, natural leather. I've had it for a couple of years. Very satisfied.
30 août 2025
Avis spontané
Réponse de Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Black stains on my clothing
A year after purchasing a black crossbody bag, it is STILL leaving black stains on my clothing. It’s ruined numerous light colored shirts.
28 août 2025
Avis spontané
Réponse de Minooy
Dear customer,
We can fully understand how your feeling is, please don't worry we are here to help you.
Could you please send me a picture of the damaged bag that we can understand your problem more clearly?
If it is caused by Minooy bag, we will provide you with a solution
Looking forward to your reply and have a nice day! ^_^
Best Regards,
Minooy Team
I have purchased 2 bags
I have purchased 2 bags. The first one was great, I've used it about 1 month and so far so good. The 2nd one - while the quality was ok, the color was not rich, just looked muddy. We had to pay return shipping - about $22 - in order to make the exchange.
27 juillet 2025
Avis spontané
Réponse de Minooy
Dear customer,
Thanks for your review.
About return/exchange shipping fee:
Minooy will cover the return shipping cost if the bag you received is damaged, or you will be responsible for the return shipping cost if it is your personal reason. And we want you to feel comfortable and confident when shopping at Minooy, that's why we offer an easy 30-day return & exchange policy. You could refer to https://www.minooy.com/pages/refund-and-return-policy
Although the bag you return is new, it can only be sold as a second-hand product at a low price. At the same time, we will send another new bag to you, and you do not need to bear the shipping cost of the second package.
Have a nice day! ^_^
Best Regards,
Minooy Team
Gorgeous, Quality Purse
My Aphrodite purse arrived within a week or so of placing the order. It was beautifully packaged in a dust bag and gift box. The purse is gorgeous, with a place for everything, and smells so good! The quality is exceptional. Unfortunately, the purse I received is a little heavier and deeper than the measurements on their web site, and therefore, it just doesn't work for me. If you aren't trying to stay within the constraints of travel company specs and it doesn't matter if this bag is a tiny bit larger and heavier than stated on the web site, I highly recommend it!
12 août 2025
Avis spontané
Réponse de Minooy
Dear customer,
Thank you very much for your review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
I’ve ordered twice from this company
I’ve ordered twice from this company. I loved my first Aphrodite crossbody bag so much, I ordered another color! I love the size and quality of the bag and they even made it in yellow after I recommended it to them! So I bought the yellow!
4 août 2025
Avis spontané
Réponse de Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Perfect size for my upcoming travels as…
Perfect size for my upcoming travels as it can hold multiple credit cards, passport, iPhone, keys, glasses, hand sanitizer and slim glass water bottle. I love the clasps to secure the zipper and I bought an additional strap to change things up. This is a quality product and comes in a felt bag inside a sturdy box.
23 juin 2025
Réponse de Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Beautiful purse
I was looking for a purse with pockets. This is a beautiful purse. The leather is soft a has lots of pockets and crosses over. I am very happy.
23 juin 2025
Réponse de Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
I have not used the bag yet
I have not used the bag yet. The leather is very nice and it has all the compartments I wanted. The size is just what I wanted.
23 juin 2025
Réponse de Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
The fake leather is peeling off the…
The fake leather is peeling off the corners after 2 months. The zippers won't stay up. Not the quality expected for the price, can't return after 30 days.
28 juillet 2025
Avis spontané
Réponse de Minooy
Dear customer,
Glad to hear from you and thank you for getting touch with us.
Could you please provide me with the order number or the email number you used when purchasing? We will handle your questions after searching your order.
Looking forward to your reply and have a nice day! ^_^
Best Regards,
Minooy Team
Overall lovely
The purse is lovely, and the leather quality is top-notch. It is a bit on the heavy side, and the flap over the outside zippered section is attractive, but always in the way when trying to use the section. The shipping took a bit longer than I'd like, but they're clear on the timeframe.
20 mai 2025
Réponse de Minooy
Dear customer,
Thank you very much for your review,
The weight of each bag is displayed on the product page. If you prefer a lighter bag, you can choose a lighter bag.
We are sorry that the bag you received feels too heavy for you. You can contact Minooy after-sales department via email support@minooy.com and they will provide you with a solution.
Have a nice day!^_^
Very disappointed
Very disappointed in the lack of quality in the material & workmanship. The purse is too flimsy in standing on its own.
I so wanted to like it because of the video that portrayed it.
20 mai 2025
Réponse de Minooy
Dear customer,
Thank you for your review.
If you are not satisfied with the package you received, you can contact Minooy after-sales department at support@minooy.com and request a return and refund.
We will actively provide you with a solution.
We are sincerely apologize for the issue, very sorry for that.
Have a nice day
Perfect for 12 day trip in Spain
Perfect for 12 day trip in Spain. Many flights, trains, taxis as well as tours, cafes and restaurants and this was my best pre trip purchase! Has everything I needed handy on me all the time!
20 mai 2025
Réponse de Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
The bag was very heavy
The bag was very heavy. Liked the style but heavy for long days walking
20 mai 2025
Réponse de Minooy
Dear customer,
Thank you very much for your review,
The weight of each bag is displayed on the product page. If you prefer a lighter bag, you can choose a lighter bag.
We are sorry that the bag you received feels too heavy for you. You can contact Minooy after-sales department via email support@minooy.com and they will provide you with a solution.
Have a nice day!^_^
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