Sold my iPhone 16 pro for a really good price. Much more than Apple offers and lot better than other retailers out there. Used the reply prepaid free AU post, speed post with tracking option they have... Voir plus
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Lisez les avis des autres
I sent in an immaculate phone that should have been worth $630, they decided it had scratches on the screen (it didn't) they down graded it from mint condition to fair, so that phone went to $450. Did... Voir plus
Used them to sell two old phones that would otherwise have been disposed of. Happy with the service and glad that someone will eventually get some use out of these phones rather than go to landfill.... Voir plus
They make the process very easy. Just enter the make, model, storage and condition and they show the expected price and the postage label is automatically generated. They acknowledge receipt of the mo... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Mobile Guru is 100% Australian-owned and trusted by thousands of customers nationwide. We make selling your phone simple with fair pricing, free express shipping, fast inspections and 24-hour payouts, while giving devices a second life through refurbishment.
Coordonnées de contact
Australie
- mobileguruaustralia.com.au
4,4
Excellent
657 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
very fast and efficient from the moment…
very fast and efficient from the moment I sent my phone away to the time where they received my phone, assessed and processed payment. highly recommend
26 août 2025
Avis spontané
Very pleased with the service and best…
Very pleased with the service and best prices in Australia
26 août 2025
Avis spontané
Mobile Guru phone trade in...does not match their website
I've traded phones with other companies in the past and had a much better experience.
Details on their website seemeded competitive, which is why I thought i'd give them ago.
EDIT POST RESPONSE FROM MOBILE GURU: No attempts to contact me were made as stated.
Mobile Guru were dishonest per the listing on their website and the interactions I experienced, per my review.
WOULD NOT RECOMMEND. DISHONEST.
Posting to their store was easy.
That's when the games started.
Firstly, I got a low-ball offer that was ridiculous. It didn't even match what is listed on their website and the corresponding description.
Website = $240
Offer = $170
They supposedly did another review of the phone, and surprise, it operated as I described. They came back with another lowball offer.
Offer = $190
Option = not sell, pay for post, $10
I said the phone matched the description I listed on their website, but I was over negotiating on an old phone. I stated $220 in my bank, or return the phone.
Magically I had $220 deposited in my account.
Don't trust this company. They like to play games.
I would recommend to use any one else by Mobile Guru. Mobile Monster would be my next choice.
26 août 2025
Avis spontané
Réponse de mobileguruaustralia.com.au
Hi Ben,
Thank you for your feedback. Our team has attempted to reach you but was unable to connect. We’d like to clarify that all offers are made transparently, and customers always have the option to decline or request their device to be returned. In your case, the final offer was agreed to and accepted before payment was processed.
At Mobile Guru, we take customer satisfaction seriously and aim to provide fair, straightforward service. Please reach out to us at hello@themobileguru.com.au or 1300 362 017 so we can resolve this matter directly with you.
Kind regards,
Mobile Guru Team
Very happy with The Mobile Guru
Very happy with The Mobile Guru, dealing with them was a breeze! I was a bit hesitant to start with but they were great! I sent in my old iPhone & Apple watch, their communication & payment was prompt! Definitely recommend!
26 août 2025
Avis spontané
This company was so helpful and very…
This company was so helpful and very responsive always returned my calls and gave great offer for my devices
22 août 2025
Avis spontané
Happy to use this again.
21 août 2025
Avis spontané
Great phone recyclers
Used them to sell two old phones that would otherwise have been disposed of. Happy with the service and glad that someone will eventually get some use out of these phones rather than go to landfill. Their service was amazingly fast and the funds were in my account within three days of interstate posting from regional Australia.
15 août 2025
Avis spontané
The phone trade-in process was…
The phone trade-in process was efficient, and payment was received within 24 hours. Good experience overall.
15 août 2025
Avis spontané
Awesome I only got them mobile Guru to…
Awesome I only got them mobile Guru to sell my mobiles
15 août 2025
Avis spontané
Probably the fairest website on the…
Probably the fairest website on the market and quick and easy
16 août 2025
Avis spontané
Superb
Superb! Received payment on time and got a fair quota on my phone receiving the highest cash
14 août 2025
Avis spontané
Selling device
Selling process is very straightforward, fast and reliable. I sold my Ipad Air 5th generation and the process only took 2 days to get all done. Highly recommend this shop
12 août 2025
Avis spontané
Sold my IPhone 14pro to Mobile Guru
Sold my IPhone 14pro to Mobile Guru. Can I tell you this company are absolutely amazing : )
I decided to drop my mobile myself, within minutes I was told how much I’d receive and later that night my money was in my account.
I found them to be honest, fast and super friendly 10/10
12 août 2025
Avis spontané
I highly recommend them
I highly recommend them! Their service is excellent, and communication was clear and prompt throughout the process. I received my money right within the promised time frame, which made the entire experience smooth and hassle-free. Very satisfied with their professionalism and reliability!
12 août 2025
Avis spontané
Mobile Guru great experience
Easy process and fast payment. Highly recommend.
6 août 2025
Avis spontané
Quick
Quick, easy and responsive. The easiest way to trade in an old phone if you want zero fuss
11 août 2025
Avis spontané
Safe and easy phone sale
Technical issue but was resolved quickly by customer service. The quickest and safest way to sell your old phone
7 août 2025
Avis spontané
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